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Voice Mail Overflow

UX Mail Manual

Chapter 2: Features

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Voice Mail Overflow

Description

The UX5000 can reroute outside calls when all voice mail ports are busy. This assures an alternate answer-
ing point for calls if voice mail can’t answer. In addition, the UX5000 can automatically reroute unanswered
outside calls to the voice mail Automated Attendant. This type of overflow ensures that voice mail will pick
up calls that don’t go through, allowing callers to leave a message rather than having to call back later.

Voice mail can be the overflow destination for the following types of calls:

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Central Office Calls, Answering

A trunk ringing extension’s line keys can overflow to voice mail.

■

Direct Inward Line (DIL)

A trunk that directly rings an extension can overflow to voice mail.

■

Direct Inward System Access (DISA)

A DISA trunk ringing an unanswered extension can overflow to voice mail.

If voice mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other exten-
sions when all voice mail ports do not answer or are busy. During periods of high traffic, this prevents the
outside calls from ringing voice mail for an inordinate amount of time. There are two types of Voice Mail
Overflow: Immediate and Delayed. With immediate overflow, calls immediately reroute to other extensions
when all voice mail ports do not answer or are busy. With delayed overflow, calls reroute after a preset inter-
val. Without any type of overflow, the outside calls ring voice mail until a port becomes available or the out-
side caller hangs up.

Related Features

Answering Table

Determines how the Automated Attendant answers outside calls on each voice mail port.

Automated Attendant

The Answering Table determines how the Automated Attendant answers calls.

Call Routing Mailbox

The mailbox associated with an Answering Table that specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers.

Dial Action Table

Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table.

Programming

■

No additional voice mail programming required.

■

Refer to the

Software Manual

for UX5000 programming.

Operation

N/A

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Summary of Contents for UX5000

Page 1: ...ement None Announcement 800 809 Call Routing 810 814 821 824 831 834 841 844 Directory Dialing None Distribution 851 860 Future Delivery 861 Guest 819 820 829 830 839 840 849 850 Hospitality None Interactive None Message Center 815 818 825 828 835 838 845 848 Network None Subscriber 301 499 Trunk 001 072 Undefined 1669 Total 2 000 Capacities Maximum 1 Answering Tables 100 Caller ID Numbers 25 000 ...

Page 2: ... equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions In no event shall NEC Unified Solutions Inc be liable for any incidental or consequential damages in connection with the use of this manual This document contains proprietary informat...

Page 3: ...ddresses 10 Assigning the UX Mail TCPIP Address Subnet Mask and Gateway Address 10 The UX Mail IP Address 10 The UX Mail Subnet Mask 10 The UX Mail Gateway Address 10 Programming the UX Mail TCP IP Address Subnet Mask and Gateway Address 11 Setting the Domain Name Server 12 UX Mail Administrator Program 13 UX Mail Administrator PC Requirements 13 Starting the UX Mail Administrator Program 14 Acces...

Page 4: ...ed Attendant 68 Automated Attendant Transfer 71 Automatic Routing for Rotary Dial Callers 72 Bilingual Voice Prompts 73 Broadcast Message 75 Call Announcing 78 Call Blocking 81 Call Forward to a Mailbox 82 Call Queuing 84 Call Routing Mailbox 88 Call Waiting 95 Caller ID 97 Voice Mail Programming 97 UX5000 Programming 97 Caller ID Automatic Transfer 98 Caller ID with Return Call 99 Calling the Aut...

Page 5: ... 146 Future Delivery Message 147 Getting Recorded Help 150 Go To A Mailbox 151 Greeting 153 Remote Greetings 153 Guest Mailbox 157 Hang Up 160 Hotel Motel Services 161 Instruction Menu 162 Disabling Default Messages and Single Digit Dialing 162 Interactive Mailbox 165 Interactive Messaging 166 Interactive Prompts 171 Leaving a Message 172 Leaving a Message for Automated Attendant Callers 172 Liste...

Page 6: ...sage Waiting Lamp 229 Monitored Transfer 230 Multiple Company Greetings 232 Music On Hold 233 Network Mailbox 235 Networking AMIS 236 Network Alias Mailbox 236 Network Remote Mailbox 237 Network Site Restriction 237 Scheduled Network Delivery 237 Basic Programming at the Sending System 239 Basic Programming at the Receiving System 242 Setting Up Networking Site Restriction 243 Next Call Routing Ma...

Page 7: ...nscreened Transfer 299 Urgent Message 302 Urgent Message Status 302 Voice Compression Rate 304 Voice Mail Overflow 305 Voice Prompts 306 Volume Control 307 Welcome Message 308 Disabling Default Messages and Single Digit Dialing 308 Chapter 3 Programming 311 Introduction to Programming 311 Before You Start Programming 311 How To Use This Chapter 311 UX Mail Administrator Main Screen 312 Overview 31...

Page 8: ... 330 Optional Hotel Motel Snooze Alarm Timer Minutes 331 Optional Hotel Motel Number of Rings per Wake Up Call 331 Optional Insert leading 1 for Caller ID 331 Optional Caller ID Make Call Suffix Digits 332 Dial Action Tables 333 Setting Up Dial Action Tables 335 Key Column 335 UND Action Undefined Routing No Routing 335 GOTO Action Go to Mailbox 336 TRF Action Screened Transfer 336 UTRF Action Uns...

Page 9: ...ply Changes 346 Understanding the Copy Command 347 Using the UX Mail Copy Command 348 Mailbox Options Delete 350 Deleting Mailboxes 350 Mailbox Type 350 Mailbox 350 Delete 350 Mailbox Options ACD Announcement 351 ACD Announcement Mailbox Options 351 Mailbox Type 351 Name 351 Department 352 Next Call Routing Mailbox 352 Tenant 352 Directory List 352 Mailbox Options Announcement 353 Announcement Mai...

Page 10: ...Call Handling Dial Action Table 363 Call Handling Re direct Transfer 363 Call Handling Directory List To Use 364 Call Handling Time Limit for Dialing Commands 364 Mailbox Options Distribution 365 Distribution Mailbox Options 365 Type 365 Name 365 Department 366 Distribution List 366 Tenant 366 Directory List 366 Mailbox Options Future Delivery 367 Future Delivery Mailbox Options 367 Mailbox Type 3...

Page 11: ...n Transfer Lamp Message Waiting Lamp 381 Lamp Logon Transfer Lamp On String 381 Lamp Logon Transfer Lamp Off String 381 Lamp Logon Transfer Forced Unscreened Transfer 381 Lamp Logon Transfer Transfer Only Mailbox 381 Lamp Logon Transfer Use Remote Logon as Direct 381 Lamp Logon Transfer First Login Option 382 Lamp Logon Transfer First Login Announcement Mailbox 382 Lamp Logon Transfer External Ext...

Page 12: ...ng Message Playback 400 Messaging Message Listen Mode 400 Messaging Auto Forwarding 401 Messaging Auto Erase Save of Messages 401 Messaging Message Retention 401 Messaging Urgent Message Return Time 402 Messaging Recording Conversation Beep 402 Messaging Ask Caller s Number 402 Mailbox Options Message Center Lamp Logon Transfer 403 Lamp Logon Transfer 403 Lamp Logon Transfer Message Waiting Lamp 4...

Page 13: ...all Routing Mailbox 419 General Next CRMB Dial Mode 420 General Tenant 423 General Directory List 424 General Number of Messages 424 General Bilingual Mode 424 Mailbox Options Subscriber Message Notification 425 Message Notification Tab 425 Message Notification Message Notification 425 Message Notification Local Callouts 426 Message Notification Long Distance Callouts 426 Message Notification Allo...

Page 14: ...ng 440 Subscriber Block Auto Attendant 440 Subscriber Desktop Call Control 440 Mailbox Options Subscriber Email 441 Email Tab 441 Email Email Integration 441 Email Email Integration Send Mode 441 Email Email Integration Sync Mode 441 Email Email Name 441 Email Smtp Server 442 Email Domain Name 442 Email Smtp Port 442 Email Smtp SSL 442 Email Smtp Authentication 442 Email Smtp Account 443 Email Smt...

Page 15: ...elay 461 System Options General 2 462 General 2 Tab 462 General 2 Mailbox Logon Time Limit 462 General 2 Mailbox Logon Attempt Limit 462 General 2 Dialing Commands Time Limit 463 General 2 Dialing Commands Attempt Limit 463 General 2 Directory Dialing Minimum Entry 463 General 2 Directory Dialing Play Extension 463 General 2 Call Queuing Hold Timer 464 General 2 Call Queuing Number of Idle Ports 4...

Page 16: ...n Dialing Pager Callback Number 479 General Delay Before Pager Announcement 479 General Remote Tenant Enabled 479 General Access Digits for Remote Tenant 479 Tenant Options Access Digits 480 Access Digits Tab 480 Access Digits Before Local Callout 480 Access Digits Before Long Distance Callout 481 Access Digits Network Local Callout 481 Access Digits Before Network Long Distance Callout 482 Before...

Page 17: ...ments Report 513 Fax Port Options Report 514 Tools 515 Local Backup Local Restore and Local Archive 515 Local Backup Options 515 Local Restore Options 516 Local Archives Options 517 Local Backup Restore and Archive Procedure 518 Updates 524 Update Check 525 Debug Files 526 IMAP4 Debug Files 527 Misc Setup 528 Technical Note on Desktop Messaging Performance 529 Thread 1 Mailbox Status Change 529 Th...

Page 18: ...Table of Contents xvi Table of Contents UX Mail Manual ...

Page 19: ... Review your system hardware manual thoroughly before using these guidelines to install UX5000 UX Mail When you are done with the initial installation Turn to DEFAULT UX MAIL CONFIGURATION PAGE 7 and set the system programs required for UX Mail to function Review SOME COMMON UX MAIL APPLICATIONS PAGE 21 These applications may save you time during the initial UX Mail setup Read the front cover and ...

Page 20: ...ond off 1b If any other LEDs on the CPU are flashing wait until they stop 1c If you turn off the system while LEDs other than LED1 are flashing system data could become corrupted as the system powers down 2 Turn the power switch to OFF 0 3 Wait about 5 seconds for the system to shut down 3a The blue LED adjacent to the power switch will go out Figure 2 Checking the CCPU LEDs Skip this step if you ...

Page 21: ...ricity by touching the chassis earth ground lug 2 Insert the UX Mail CompactFlash into UX Mail blade as shown below 3 For any available universal slot carefully line up the UX Mail blade with the card guides in the chassis 4 Plug the UX Mail blade into the chassis and and ensure that the blade is firmly seated in the backplane 5 Tighten the two thumbscrews that secure the UX Mail blade to the chas...

Page 22: ...goes on 2 Wait about three minutes for the system to boot After the system boots 2a LED1 the Run LED will be flashing slowly LED1 flashes green 1 2 second on and 1 2 second off 2b You ll see the time date extension number and soft keys in the keyset displays Figure 4 Checking the CCPU LEDs Skip step 1 below if you inserted the UX Mail hot with power applied Power Switch Power LED Run LED Off Off O...

Page 23: ...tting or the system is booting Off When CompactFlash card is idle Voice Mail Application Status APP Left Slow Flash Green While UX Mail is starting up On green During normal operation On Yellow When UX Mail starts resetting or the system is booting On Red If UX Mail has failed stopped running Off When power is off Voice Mail Port Status BUSY Right Flashing Red During voice mail port activity flash...

Page 24: ...n and running 2 Following the manufacturer s instructions install your hub router or switch 3 Using standard CAT5 straight through cables connect the UX Mail and your PC to LAN connections on your hub router or switch 3a Optional To directly connect to the LAN connector use a CAT5 cross over cable 4 Verify that the green LED on the UX Mail LAN connector is flashing 4a If this LED is off your LAN c...

Page 25: ...ages English Mnemonic English Numeric Canadian French Mexican Spanish 10 seats of Unified Messaging are enabled Hospitality is disabled UX Mail Models Part Number Description UX Mail 125 Hours 2000 Mailboxes 14 000 Messages max 0911067 0910530 APSU Blade 125 Hour1 UX Mail CompactFlash Card UX Mail 550 Hours 2000 Mailboxes 14 000 Messages max 0911067 0910531 APSU Blade 550 Hour1 UX Mail CompactFlas...

Page 26: ...Group assigned 15 03 01 SINGLE LINE TELEPHONE BASIC DATA SETUP SLT SIGNALING TYPE For each UX Mail extension enter 0 DP By default this option is 1 DTMF 15 03 03 SINGLE LINE TELEPHONE BASIC DATA SETUP TERMINAL TYPE For each UX Mail extension enter 1 This allows UX Mail to receive voice mail commands dialed from system extensions By default this option is 0 15 07 01 PROGRAMMING FUNCTION KEYS Voice ...

Page 27: ...able 0 Extension Reverse for each voice mail port By default this option is disabled 0 3 15 03 09 SINGLE LINE TELEPHONE BASIC DATA SETUP CALLER ID FUNCTION FOR EXTERNAL MODULE 3 Disable 0 External Module Caller ID for each voice mail port By default this option is disabled 0 4 16 01 08 DEPARTMENT GROUP BASIC DATA SETUP MINIMUM QUEUING NUMBER OF EXTENSION GROUP CALL Optionally enable queuing 1 when...

Page 28: ...dress begins with 192 168 1 it communicates directly with it peer to peer If UX Mail Administrator sends a message to a computer with an IP address that is not on your net work i e its address does not begin with 192 168 1 it forwards its response to your router s Gate way address If there is no router at the installation site leave the UX Mail IP address at its default value 192 168 1 250 and set...

Page 29: ...on is 172 16 1 1xx where xx is the number of the chassis slot into which the UX Mail is inserted 1 10 55 04 SUBNET MASK Select the slot into which the UX Mail blade is inserted and assign the Subnet Mask By default this option is 255 255 0 0 1 10 55 05 GATEWAY ADDRESS Select the slot into which the UX Mail blade is inserted and assign the Gateway Address By default this option is 0 0 0 0 1 Assign ...

Page 30: ...by a third party Setting the Domain Name Server Address Default 192 168 1 250 with 24 bit subnet mask In these instructions Super Display Soft Key Keyset Soft Key To set the Domain Name Server Address 1 Log onto System Administrator s mailbox 301 2 Admin Admin Access the System Administrator options Alternately dial SA 72 3 Dial NS 67 to select the name server option The voice prompts will announc...

Page 31: ...e of the following or higher Windows 98 Service Pack 2 Windows NT 4 0 Windows 2000 Windows XP Processor Pentium 400 MHZ or higher mouse required Memory RAM 256 MBytes minimum Video VGA 16 bit or 24 bit SVGA recommended Network Adapter Required for LAN connection 10 baseT minimum Browser Internet Explorer 5 00 or higher with JavaScript and cookies enabled ...

Page 32: ...r PC and the built in web server on the UX Mail blade To start the UX Mail Administrator program 1 Set the UX Mail IP and gateway addresses Turn back to the following for more ASSIGNING THE UX MAIL TCPIP ADDRESS SUBNET MASK AND GATEWAY ADDRESS PAGE 10 2 In the browser Address Line type in the UX Mail IP address and press Enter 3 You ll see the UX Mail Administrator program opening screen ...

Page 33: ...an administrator you can access and customize all the options available through the UX Mail Administrator program To log on as an Administrator 1 Click You see 2 Type UXMAIL upper case in the Pass entry box 3 Click or press Enter You log in and see the Main Menu 4 Click a link in the Main Menu to access the screen s for that option ...

Page 34: ...ail can program a limited set of options for their Subscriber Mailbox The user must have a Security Code enabled for their mailbox To log on as a user 1 Click You see 2 In the Box entry box type your Subscriber Mailbox number 3 In the Pass entry box type your mailbox Security Code 4 Click or press Enter You see the User Programming opening screen ...

Page 35: ...UX Mail Administrator Program UX Mail Manual Installation 17 1 5 Click the User Mailbox Options link You see the User Programming options screen ...

Page 36: ...ting OP CW CALL WAITING PAGE 95 Auto Forward and Auto Forward Mailbox OP AF AUTO FORWARD PAGE 64 Message Notification OP N MESSAGE NOTIFICATION PAGE 199 Greetings Paging Message Tab Active Greeting G GREETING PAGE 153 Auto Attendant DND G AUTO ATTENDANT DO NOT DISTURB PAGE 60 Email Account Tab Consult with your email administrator for more on what you should enter for these options Email Name N A ...

Page 37: ...tem To log out of UX Mail Administrator programming 1 Click Navigating the UX Mail Administrator program The following drawing shows you the basics of navigating the UX Mail Administrator program Click a tab to access the options under that tab Before leaving the current tab click to send your changes to the Click to go to the next mailbox Click to jump to different mailbox Click to use the Copy C...

Page 38: ...restart the asso ciated voice mail application program To reset the UX Mail blade 1 Press the LOAD button on the UX Mail front panel for about 3 seconds until the four front panel LEDS are on solid 2 Release the LOAD button 3 The UX Mail blade and voice mail application program will restart in about 3 minutes UX Mail Reset LED Patterns LED After pressing LOAD for 3 seconds CompactFlash Activity On...

Page 39: ...Call Routing Mailbox Call Routing Mailbox 811 Customize Mailbox Options Edit 811 Customize Mailbox Options Edit 812 Customize Mailbox Options Edit 813 Customize Mailbox Options Edit 814 DIL to Voice Mail Master 700 Port Options Answering Table 1 Monday Friday 8 00AM Dial Action Table 1 Call Routing Mailbox 812 Call Routing Mailbox 813 Dial Action Table 2 Call Routing Mailbox 814 Monday Friday Noon...

Page 40: ...nswering Table 1 Answering Table 1 has four schedules 1 4 Schedule 1 runs Monday Friday from 8 30AM to 12 00PM and uses Call Routing Mailbox 811 Schedule 2 runs Monday Friday from 12 00PM to 5 00PM and uses Call Routing Mailbox 812 Schedule 3 runs Monday Thursday from 5 00PM to 8 00AM and uses Call Routing Mailbox 813 Schedule 4 runs Friday Monday from 5 00PM Friday to 8 00AM Monday uses Call Rout...

Page 41: ...uses Call Routing Mailbox 813 Schedule 4 runs Friday Monday from 5 00PM Friday to 8 00AM Monday uses Call Routing Mailbox 814 Call Routing Mailboxes 811 and 812 use Dial Action Table 1 Call Routing Mailboxes 813 and 814 use Dial Action Table 2 Dial Action Tables 1 and 2 have the same dialing options When the Automated Attendant answers a call it plays the WELCOME MESSAGE followed by the INSTRUCTIO...

Page 42: ...ord the weekday afternoon Instruction Menu Message dial 812 To record the weekday evening Instruction Menu Message dial 813 To record the weekend Instruction Menu Message dial 814 1d Dial R 7 1e Record the Instruction Menu Message and dial when you are done 1f Do one of the following Dial again to record another Instruction Menu Message Dial twice to exit to the System Administrator Menu Dial thre...

Page 43: ...oxes 811 and 812 use Dial Action Table 1 Call Routing Mailboxes 813 and 814 use Dial Action Table 2 Dial Action Tables 1 and 2 provide the following dial options Dial extension number 301 499 Dial 0 for the operator Dial extension to leave a Quick Message Dial extension to do a Remote Logon to the mailbox Timeout to operator if no digits dialed Application Summary In Dial Action Table 2 for the di...

Page 44: ... of Service 1 11 04 01 VIRTUAL EXTENSION NUMBERING Assign an available extension number to an available virtual extension port For example assign extension 5400 to virtual extension port 1 See the UX5000 Software Manual for more on this option By default there are no virtual extension numbers assigned Default Setup There is no manual control of the Automated Attendant All calls answered by the Aut...

Page 45: ...IONS ADD PAGE 344 Add a mailbox for the virtual extension e g 5400 and make it a Call Routing Mailbox By default there are no mailboxes assigned to virtual extensions 2 CUSTOMIZE MAILBOX OPTIONS EDIT PAGE 345 In CALL HANDLING DIAL ACTION TABLE assign a unique Dial Action Table e g 3 to the virtual extension s Call Routing Mailbox This is not assigned by default 3 CUSTOMIZE DIAL ACTION TABLES PAGE ...

Page 46: ...Some Common UX Mail Applications 28 Installation UX Mail Manual ...

Page 47: ...t an overview of the feature its benefit any special considerations you should be aware of and how it works in the default system Related Features Related Features shows you at a glance how the feature interacts with other voice mail features Programming Here you ll find easy to follow step by step programming instructions for the feature If you need more detail about a program just follow the pag...

Page 48: ...UX5000 can work like a home answering machine See ANSWERING MACHINE EMULATION PAGE 56 for more Voice Mail Answering Schedule Override The System Administrator can call into the Automated Attendant and enable an alternate greeting and alternate dialing options for callers See ANSWER SCHEDULE OVERRIDE PAGE 58 for more Automated Attendant Answering Table Determines how the Automated Attendant answers...

Page 49: ...Mail Automatic Routing for Rotary Dial Callers If an Automated Attendant caller doesn t dial any digits voice mail will automatically route them to a specified option such as the operator or a mailbox See AUTOMATIC ROUTING FOR ROTARY DIAL CALLERS PAGE 72 for more Also see MESSAGE CENTER MAILBOX in this glossary Automated Attendant Bilingual Voice Prompts Voice mail provides voice prompts in 2 lang...

Page 50: ...CALLER ID PAGE 97 for more System Caller ID Automatic Transfer The Automated Attendant can answer a call analyze the caller s number and automatically transfer the call to a specified destination See CALLER ID AUTOMATIC TRANSFER PAGE 98 for more System Caller ID with Return Call See MAKE CALL in this glossary Voice Mail Calling Logging Onto a Mailbox See LOG ONTO VOICE MAIL in this glossary Voice ...

Page 51: ...dial a code to hear the voice mail software version number See DIAGNOSTICS PAGE 114 for more Maintenance Dial Action Table Defines the dialing options for a Call Routing Mailbox cho sen by the active Answering Table which in turn provides those dialing options to Automated Attendant callers See DIAL ACTION TABLE PAGE 116 for more Automated Attendant Directory Dialing An Automated Attendant caller ...

Page 52: ...ible Call Routing ANSWERING TABLE Determines how the Automated Attendant answers out side calls on each voice mail port according to the time of the day and day of the week that the call is ringing CALL ROUTING MAILBOX The mailbox associated with an Answering Table that speci fies which dialing options Dial Action Table and announce ments are available to Automated Attendant callers DIAL ACTION TA...

Page 53: ...lbox for receiving and sending messages See GUEST MAILBOX PAGE 157 for more Voice Mail Hang Up An Automated Attendant option that immediately hangs up the outside call See HANG UP PAGE 160 for more Automated Attendant Help See GETTING RECORDED HELP in this glossary Voice Mail Individual Trunk Greetings See MULTIPLE COMPANY GREETINGS in this glossary Automated Attendant Instruction Menu The Instruc...

Page 54: ...ice Mail An extension user can press a key to log onto access their voice mail mailbox With Remote Logon an employee calling through the Auto mated Attendant can dial a single digit followed by their own mailbox number to remotely log onto their mailbox See LOG ONTO VOICE MAIL PAGE 177 for more Voice Mail Mailbox Greeting See GREETING in this glossary Voice Mail Mailbox Logon See LOG ONTO VOICE MA...

Page 55: ... left in a user s voice mailbox See MESSAGE LENGTH PAGE 197 for more Voice Mail Message Listen Mode When a user calls their mailbox they can dial a code to listen to all their messages their new messages their saved messages or their held messages See MESSAGE LISTEN MODE PAGE 198 for more Voice Mail Message Notification Once Message Notification is activated by the mailbox user voice mail can dial...

Page 56: ...nt caller dials an extension voice mail checks the status of the called extension If the called extension is idle voice mail rings the extension similar to an Unscreened Transfer If the called extension is busy or in DND voice mail sends the caller directly to the called extension s mail box similar to a Screened Transfer See MONITORED TRANSFER PAGE 230 for more Also see SCREENED TRANSFER and UNSC...

Page 57: ...re Automated Attendant Personal Answering Machine Emulation See ANSWERING MACHINE EMULATION in this glossary Voice Mail Personalized Mailbox Greeting See GREETING in this glossary Voice Mail Port Activities Diagnostics See PORT ACTIVITY in this glossary Maintenance Port Activity A diagnostic that shows the activity at each voice mail port See PORT ACTIVITY PAGE 254 for more Maintenance Port Self T...

Page 58: ...nformation about the report that shows events stored in the voice mail trace database see TRACE VIEWER PAGE 42 Maintenance Record a Paging Message See PARK AND PAGE in this glossary Voice Mail Record and Send a Message See MESSAGE RECORD in this glossary Voice Mail Recorded Help See AUTO HELP in this glossary Voice Mail Recording a Confidential Message See CONFIDENTIAL MESSAGE in this glossary Voi...

Page 59: ... the transfer After an Automated Attendant caller dials an extension voice mail calls screens the destination extension to see if the transfer can go through If the destination is busy or in DND the Automated Attendant doesn t extend the call and immediately provides the caller with additional options If the destination is available the Automated Atten dant rings it If the destination answers the ...

Page 60: ...for more System Time and Date After listening to a message an extension user can dial a code to hear what time and date the message was sent See TIME AND DATE PAGE 289 for more Also see AUTO TIME STAMP in this glossary Voice Mail Time and Date Stamp With caller ID installed an extension can listen to a mes sage and dial a code to hear the time and date the message was sent as well as the caller s ...

Page 61: ... ing options See UNDEFINED ROUTING PAGE 298 for more Automated Attendant Undefined Routing Intercept See UNDEFINED ROUTING in this glossary Automated Attendant Unscreened Transfer Similar to UX5000 unscreened transfers in which the transferring party immediately extends the call After an Automated Attendant caller dials an extension voice mail immediately transfers the call to the destination and ...

Page 62: ... voice mail features Although Voice Prompts are provided by default they can be rerecorded as required See VOICE PROMPTS PAGE 306 for more System Voice Prompts in Another Language See BILINGUAL VOICE PROMPTS in this glossary System Volume Control A mailbox user can turn the volume up or down while lis tening to their messages See VOLUME CONTROL PAGE 307 for more Voice Mail Welcome Message The Welc...

Page 63: ...caller listening to the ACD Announcement Mailbox message System Administrator page 283 The System Administrator can record the ACD Announcement Mailbox message Tenant Service page 287 Tenant Groups may limit access to an ACD Announcement Mailbox Programming Step 1 Set up the Announcement Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT ACD ANNOUNCEMENT MAILBOX TYPE PAGE 351 Select ACD Announce By defaul...

Page 64: ...Alternately dial L 5 Pause Pause listening Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward G 4 N A Turn volume up VU 88 N A Turn volume down VD 83 N A Return volume to normal VN 86 Rec Record a new A...

Page 65: ...ely dial E 3 Back Go to another Announcement Mailbox Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recorded help in any menu or sub menu Calling an ACD Announcement Mailbox To hear the Announcement Mailbox message To listen to a previously recorded ACD Announcement Mailbox message 1 Dial the voice mail master number e g 700 2 Dial the ACD Ann...

Page 66: ...ttendant OR The caller can route instead to a Next Call Routing Mailbox for new dialing options Related Features Automated Attendant page 68 The Automated Attendant can route callers to an Announcement Mailbox Directory Dialing page 120 Callers can use Directory Dialing to access an Announcement Mailbox Mailbox Name page 180 The Announcement Mailbox name facilitates Directory Dialing Next Call Rou...

Page 67: ...ing Mailbox that ini tially answered the call enter N none for this option To provide the Announcement Mailbox caller with the dialing options provided by the Dial Action Table associated with the Next Call Routing Mailbox enter a valid Call Routing Mailbox for this option By default the entry is N none 4 3 NEXT CALL ROUTING MAILBOX PAGE 247 Review this option to set up additional dialing options ...

Page 68: ...UNCEMENT DEPARTMENT PAGE 354 Enter the Department Name This information appears on the Distribution List page 495 and Mailbox Options page 497 reports By default there is no Department entry Step 8 Optionally check the following reports Reports MAILBOX OPTIONS REPORT PAGE 497 Reports MAILBOX DIRECTORY REPORT PAGE 499 Reports MAILBOX NUMERIC LIST REPORT PAGE 500 Reports MAILBOX ACCESS COUNT REPORT ...

Page 69: ...ernately dial L 5 Pause Pause listening Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward G 4 N A Turn volume up VU 88 N A Turn volume down VD 83 N A Return volume to normal VN 86 Rec Record a new Anno...

Page 70: ...other Announcement Mailbox Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recorded help in any menu or sub menu Calling an Announcement Mailbox To hear the Announcement Mailbox message To listen to a previously recorded Announcement Mailbox message 1 Dial voice mail master number e g 700 2 Dial Announcement Mailbox number e g 800 You may have ...

Page 71: ...ment Message is the voice message that the System Administrator records for a specific Announcement or ACD Announcement Mailbox See ANNOUNCEMENT MAILBOX PAGE 48 for more Related Features See ANNOUNCEMENT MAILBOX PAGE 48 Programming See ANNOUNCEMENT MAILBOX PAGE 48 Operation See ANNOUNCEMENT MAILBOX PAGE 48 ...

Page 72: ... Instruction Menu which describes the caller s dialing options By default there are 17 Call Routing Mailboxes Dial Action Table page 116 Once the Automated Attendant answers the Dial Action Table provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial action used depends on the setting in the active Call Routing ...

Page 73: ...omated Attendant to provide unique announcements and dialing options for each trunk Programming Step 1 Assign Answering Tables to voice mail ports 1 1 CUSTOMIZE PORT OPTIONS ANSWERING TABLE PAGE 455 Assign an Answering Table to each voice mail port By default all voice mail ports are assigned to Answering Table 1 Step 2 Customize the Schedules for each Answering Table 2 1 CUSTOMIZE ANSWERING TABLE...

Page 74: ...ssage The keyset user can then Let the call go through to their mailbox or Intercept the call before it goes to their mailbox Related Features Subscriber Mailbox page 279 Subscriber Mailbox users can take advantage of Answering Machine Emulation Programming Step 1 In UX5000 programming optionally assign a Call Forwarding to Station key 1 1 IN 15 07 01 PROGRAMMING FUNCTION KEYS OPTIONALLY ASSIGN A ...

Page 75: ...al 0 3 Do one of the following a All All Select to forward all calls Alternately dial 2 b CO CO Select to forward outside calls only Alternately dial 3 c Int Int Select to forward Intercom calls only Alternately dial 4 When Personal Answering Machine Emulation broadcasts your caller s voice 1 Do one of the following a Do nothing to have the caller s message automatically recorded in your mailbox b...

Page 76: ...enable Answer Schedule Override and choose an override mailbox Answer Schedule Override stays in effect until the System Administrator turns it off Related Features Announcement Mailbox page 48 If the System Administrator specifies an Announcement Mailbox as the override mailbox Automated Attendant callers hear the Announcement Message Call Routing Mailbox page 88 If the System Administrator speci...

Page 77: ...ring Schedule Override on or off Alternately dial O 6 If on the voice prompt will announce the override mailbox number Enter the override mailbox number if you dialed O to turn Answering Schedule Override on The override mailbox can by an Announcement or Call Routing Mailbox Back Go back to the System Administrator options Alternately dial Mbox Change the override mailbox number if entered Alterna...

Page 78: ... Automated Attendant Keep in mind that Auto Attendant Do Not Disturb will not block Intercom calls from co workers or any other type of outside call not routed through the Automated Attendant For example with Automated Atten dant Do Not Disturb enabled outside calls transferred to the extension will connect normally Related Features Call Forward to a Mailbox page 82 If a subscriber has their calls...

Page 79: ... 5 Pause Pause listening Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward G 4 N A Turn volume up VU 88 N A Turn volume down VD 83 N A Return volume to normal VN 86 N A Turn Auto Attendant Do Not Distu...

Page 80: ...k Cancel the recording without erasing the greeting Erase Erase the greeting Alternately dial E 3 Back Go back to the Main Menu Alternately dial DND Turn Automated Attendant Do Not Disturb on or off Alternately dial O 6 N A Activate a different greeting Alternately dial A 2 Enter greeting number 1 3 that you want to make active Exit Activate mode Options Dial 0 for recorded help in any menu or sub...

Page 81: ...Related Features Message Forward page 195 Message Forward follows the Auto Erase or Save programming If set to Erase new messages are deleted from the mailbox when forwarded If set to Save new messages are saved when forwarded Programming Step 1 To set up Auto Erase or Save for a Guest Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING AUTO ERASE SAVE OF MESSAGES PAGE 379 Select Save to sa...

Page 82: ...on user can easily forward calls to their mailbox Message Forward page 195 A Subscriber or Message Center Mailbox user can forward a message in their mailbox to a co worker Programming Step 1 To set up the Auto Forward mode for a Guest Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING AUTO FORWARDING PAGE 379 To disable Auto Forward select Disabled To have the forwarded message also be sa...

Page 83: ...enter Mailbox 5 1 SEE OPERATION BELOW Operation Turning Auto Forward On or Off If you don t see a Soft Key press More until it appears Log onto Subscriber Guest Network or Message Center Mailbox Optns Access the Mailbox Options Menu Alternately dial OP 67 AFwd Access Auto Forward Alternately dial AF 23 Voice mail plays a summary of your Auto Forward settings By default Auto Forward is turned off O...

Page 84: ... a mailbox user dials an incorrect code or forgets what to dial while in their mailbox they can request help from the voice mail voice prompts Voice Prompts page 306 Voice Prompts provide real time instructions on how to use the voice mail features The Voice Prompts are provided by default but can be rerecorded as required by the System Administrator Programming No additional programming required ...

Page 85: ...ed message Related Features Caller ID page 97 If the UX5000 provides Caller ID to the voice mail Auto Time Stamp will also announce the caller s number Time and Date Stamp page 290 An extension can listen to a message and dial a code to hear the time the message was sent Programming No additional programming required Operation Turning Auto Time Stamp On or Off If you don t see a Soft Key press Mor...

Page 86: ...l Action Table page 116 Once the Automated Attendant answers the Dial Action Table provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial action used depends on the setting in the active Call Routing Mailbox which in turn depends on the Answering Table setup There are 500 Dial Action Tables The following block d...

Page 87: ...ers can ring their extension but cannot leave messages in their Subscriber Mailbox Trunk Mailbox page 296 Allows a specific trunk to have its own Answering Table This permits the Automated Attendant to pro vide a unique Welcome Message Instruction Menu and dialing options for each trunk Programming Step 1 Set up the Answering Tables 1 1 TURN TO ANSWERING TABLE PAGE 54 FOR MORE By default all ports...

Page 88: ...ccessing a mailbox via a LOGON command Subscriber and Guest Mailbox Greetings Call Routing Mailbox Welcome Messages and Instruction Menus Announcement Mailbox messages Interactive Prompts prompts recorded for an Interactive Mailbox The default setting is 120 seconds 4 2 CUSTOMIZE SYSTEM OPTIONS TIMERS NONSUBSCRIBER MESSAGE LENGTH PAGE 473 This sets the maximum message length for outside Automated ...

Page 89: ...endant so they can dial another co worker or use a different Automated Attendant option Related Features Automated Attendant page 68 The Automated Attendant can automatically answer incoming calls play an announcement and provide dialing options to callers Note Extensions cannot call or be transferred to the Automated Attendant Programming No additional programming required Operation Automated Att...

Page 90: ...ting Mailbox that initially answered the call Automated Routing for Rotary Dial Callers always provides a routing destination for callers that do not or can not dial any digits after the Automated Attendant answers Related Features Message Center Mailbox page 190 Consider routing rotary dial callers to a Message Center Mailbox Programming Step 1 Program the Dial Action Table TIMEOUT function 1 1 C...

Page 91: ...to a second Security Code page 273 The System Administrator s Mailbox must have a Security Code enabled to activate a stored language System Administrator page 283 The system administrator can assign one of the four stored languages to either active language Lan guage 1 or Language 2 Voice Prompts page 306 Voice Prompts provide real time instructions on how to use the voice mail features The Voice...

Page 92: ...ed Attendant answers on a specific trunk 3 1 CUSTOMIZE MAILBOX OPTIONS EDIT TRUNK BILINGUAL MODE PAGE 452 Select the language Automated Attendant callers should hear for all calls answered on the trunk associated with the Trunk Mailbox The setting for this option overrides the default system language selection By default all Trunk Mailboxes use English mnemonic Step 4 To allow outside callers to s...

Page 93: ...ge is typically used for important company announcements For example the personnel manager could record a Broadcast Message announcing an important promotion Whenever a user logs onto their mailbox they will hear the promotion announcement The System Administrator can record the Broadcast Message Once recorded the Broadcast Message plays at mailbox log on until the System Administrator deletes it ...

Page 94: ...e listening Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward G 4 N A Turn volume up VU 88 N A Turn volume down VD 83 N A Return volume to normal VN 86 Rec Record a new Broadcast Message Alternately di...

Page 95: ...oadcast Message Erase Erase the currently recorded message Alternately dial E 3 Erase Erase the recording Alternately dial E 3 Back Go back to the System Administrator options Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recorded help in any menu or sub menu Recording a Broadcast Message If you don t see a Soft Key press More until it appear...

Page 96: ...ge 180 If the Subscriber Mailbox name is recorded Voice mail will use the name when routing and announcing the call Next Call Routing Mailbox page 247 The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes sage in a mailbox Park and Page page 251 Park and Page disables Call Announcing Screened Transfer page 270 Calls routed to a subscriber s extension...

Page 97: ...S DIAL STRINGS OFF HOOK CALL ANNOUNCE PAGE 470 This string is automatically set during installation at 6P A Do not change this string from its default setting 6P A Step 4 Set the maximum length of the Call Announcing name that a caller can record 4 1 CUSTOMIZE SYSTEM OPTIONS TIMERS CALL ANNOUNCE MESSAGE LENGTH PAGE 473 The range for this option is 1 999 seconds The default setting for this option ...

Page 98: ...box Options Menu Alternately dial Options Dial 0 for recorded help in any menu or sub menu Call Announcing Operation For the outside caller 1 When requested caller records their name and presses For subscriber while idle 1 Answers ringing call and say Hello Voice mail plays your caller s record name 2 To accept the call and speak with your caller dial 1 OR To refuse the call and have to call go to...

Page 99: ...sions for example from directly dialing an executive s extension The outside caller would instead be sent immediately to the operator i e the dial 0 destination defined in the active Dial Action Table Related Features Directory Dialing page 120 Call Blocking blocks calls routed to the subscriber s extension via Directory Dialing Screened Transfer page 270 Call Blocking blocks calls routed to the s...

Page 100: ...ailbox can automatically forward to a co worker s mailbox Message Forward page 195 A subscriber can forward a message in their Subscriber Mailbox to a co worker Programming No additional programming required Operation Activating or Canceling Call Forward to your Mailbox To activate or cancel Call Forwarding 1 Select the Call Forwarding options Prog Cfwd Sta Prog Cfwd Sta Alternately do one of the ...

Page 101: ...ilbox UX Mail Manual Chapter 2 Features 83 2 c Int Int Select to forward Intercom calls only Alternately dial 4 1 Option will not forward voice announced Intercom calls Activating or Canceling Call Forward to your Mailbox ...

Page 102: ...R If the extension is unavailable The next caller in line hears Name or extension number is still busy You are the next caller for the extension You may continue to wait Or to leave a message press 1 For other options press 2 All other waiting callers hear Name or extension number is still busy There are is position caller s waiting ahead of you You may continue to wait Or to leave a message press...

Page 103: ...nsion to become free When this timer expires the Call Queuing call processing begins By default this timer is 30 seconds Step 3 Set the minimum number of voice mail ports that must be idle before voice mail can queue for a busy extension 3 1 CUSTOMIZE SYSTEM OPTIONS GENERAL 2 CALL QUEUING NUMBER OF IDLE PORTS PAGE 464 Call Queuing can only occur if an adequate number of ports are available By defa...

Page 104: ...ording Alternately dial L 5 Pause Pause listening Alternately dial Resume Resume listening Alternately dial Erase Erase the current recording Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward G 4 N A Turn volume up VU 88 N A Turn volume down VD 83 N A Return volume to normal VN 86 Rec Record a new Mus...

Page 105: ...On Hold recording Erase Erase the current Music On Hold recording Alternately dial E 3 Erase Erase the recording Alternately dial E 3 Back Go back to the System Administrator options Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recorded help in any menu or sub menu Recording Music On Hold If you don t see a Soft Key press More until it appea...

Page 106: ... the Instruction Menu which describes the caller s dialing options By default there are 17 Call Routing Mailboxes Dial Action Table page 116 Once the Automated Attendant answers the Dial Action Table provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial action used depends on the setting in the active Call Rout...

Page 107: ... System Administrator page 283 The System Administrator can record the Welcome Message and Instruction Menu for a Call Routing Mailbox See Operation below Tenant Service page 287 Tenant Service may limit access to an Announcement Mailbox Programming Step 1 Set up the Call Routing Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT CALL ROUTING GENERAL TYPE PAGE 357 Select Call Routing By default Call Routi...

Page 108: ...disable this option By default the Welcome Message and Instruction Menu are enabled Step 8 To change the amount of time Automated Attendant callers have to dial options 8 1 See AUTOMATED ATTENDANT PAGE 68 for more 8 2 CUSTOMIZE MAILBOX OPTIONS EDIT CALL ROUTING CALL HANDLING TIME LIMIT FOR DIALING COMMANDS PAGE 360 Enter the new timeout duration 0 99 seconds By default Automated Attendant callers ...

Page 109: ...r the Call Routing Mailbox number Lstn Listen to current Welcome Message Alternately dial L 5 Pause Pause listening Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward Dial G 4 N A Turn volume up Dial VU...

Page 110: ...e Copy option Alternately dial C 2 Enter the number of the Call Routing Mailbox from which you want to copy the Welcome Message The voice prompts will let you know when the Welcome Message copy is complete Erase Erase the recording Alternately dial E 3 Back Go to another Call Routing Mailbox Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recor...

Page 111: ...ely dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward Dial G 4 N A Turn volume up Dial VU 88 N A Turn volume down Dial VD 83 N A Return volume to normal Dial VN 86 Rec Record a new Instruction Menu Message Alterna...

Page 112: ...ing Mailbox from which you want to copy the Instruction Menu Message The voice prompts will let you know when the Instruction Menu Message copy is complete Erase Erase the recording Alternately dial E 3 Back Go to another Call Routing Mailbox Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recorded help in any menu or sub menu Recording an Inst...

Page 113: ...sion Call Announcing can broadcast their name to the extension user who can then either accept or reject the call Call Queuing page 84 Automated Attendant callers can wait in line without hanging up for a busy extension to become free Voice mail tells the caller their place in queue while they wait Directory Dialing page 120 Calls routed to a subscriber s extension via Directory Dialing can use Ca...

Page 114: ...it appears Log onto Subscriber Mailbox Optns Access the Mailbox Options Menu Alternately dial OP 67 Callwt Access Call Waiting Alternately dial CW 29 Voice mail plays a summary of your Call Waiting setting By default Call Waiting is turned off On Off Turn Call Waiting on or off Alternately dial O 6 Back Go back to the Mailbox Options Menu Alternately dial Options Dial 0 for recorded help in any me...

Page 115: ...ep 1 Be sure the telco provides Caller ID to the UX5000 Step 2 Check the following UX5000 programming to be sure it is set up to receive Caller ID and pass it to the UX Mail 2 1 14 01 22 BASIC TRUNK DATA SETUP CALLER ID TO VOICE MAIL Enter 1 Yes to enable this option By default this option is disabled 2 2 14 02 10 ANALOG TRUNK DATA SETUP CALLER ID Enable 1 a trunk s ability to receive Caller ID da...

Page 116: ...ing the caller s number Programming Step 1 Be sure the telco provides Caller ID to the UX5000 Step 2 Check the UX5000 Caller ID programming 2 1 See CALLER ID PAGE 97 for more Step 3 Set up the voice mail Caller ID tables 3 1 CUSTOMIZE CALLER I D OPTIONS PAGE 325 Select the Caller ID option you want to program 1 2500 3 1 1 CUSTOMIZE CALLER I D OPTIONS CALLER I D NUMBER PAGE 325 Enter the 10 digit n...

Page 117: ...Caller ID with Return Call UX Mail Manual Chapter 2 Features 99 2 Caller ID with Return Call Description See MAKE CALL PAGE 186 ...

Page 118: ... after using various voice mail features Automated Attendant Transfer page 71 An extension user can transfer their trunk call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options Next Call Routing Mailbox page 247 The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes sage in a mailbox depending on the setti...

Page 119: ...Step 1 Set up the UX5000 networking 1 1 REFER TO THE UX5000 SOFTWARE MANUAL FOR MORE Step 2 Set up Subscriber Mailboxes as required for extensions in the remote and local systems 2 1 SEE CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER ON PAGE 418 FOR MORE For mailboxes in the remote system the mailbox numbers should match the extension numbers local users dial to reach the remote extensions Step 3 Set u...

Page 120: ...Centralized Voice Mail 102 Chapter 2 Features UX Mail Manual Operation Centralized Voice Mail operation is automatic once programmed ...

Page 121: ...STEM OPTIONS GENERAL 1 INTERTENANT MESSAGING PAGE 460 Enable check inter tenant messaging By default inter tenant messaging is enabled Yes 2 3 CUSTOMIZE TENANT OPTIONS GENERAL REMOTE TENANT ENABLED PAGE 479 For the second tenant enable check this option By default this option is disabled No 2 4 CUSTOMIZE TENANT OPTIONS GENERAL ACCESS DIGITS FOR REMOTE TENANT PAGE 479 For the second tenant enter 83...

Page 122: ...FOR AN AVAILABLE KEY E G 1 Program Action UTRF Program Number The number of the mailbox created in step 3 above that handles the Centrex Transfer Step 5 Review the feature operation 5 1 HERE IS HOW UX MAIL HANDLES THE CENTREX TRANSFER After the Automated Attendant answers the caller dials the digit for the Centrex Transfer UX Mail puts the call on hold and dials the remote tenant access digits whi...

Page 123: ...left has been reviewed Related Features Future Delivery Message page 147 A mailbox user can check on a Future Delivery Message they sent only after the delivery time Message Forward page 195 A mailbox user can check on a message they have forwarded Message Record page 220 A mailbox user can check on a message they have recorded and sent to a co worker Programming No additional programming required...

Page 124: ...ith the confidence of knowing that an important message they sent will not be inappropriately shared with other co workers Related Features Auto Forward page 64 A Confidential Message cannot be auto forwarded Future Delivery Message page 147 A subscriber can tag a Future Delivery Message as confidential Message Forward page 195 A Confidential Message cannot be forwarded Message Record page 220 A s...

Page 125: ...73 for more Forwd Access Message Forward Alternately dial MF 63 Do one of the following a Rec Record a comment to add to the beginning of the forwarded mes sage Done b Skip Forward the message without adding a comment Alternately dial Enter the mailbox to receive the forwarded message See MESSAGE FORWARD PAGE 195 for more Cnfdl Tag your message as confidential Done Alternately dial C 2 To tag a Fu...

Page 126: ...IME set how often the conversation record beep should repeat By default the beep repeats every 30 seconds Step 2 Enable the Conversation Record Beep and Warning 2 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER MESSAGING RECORDING CONVERSATION BEEP PAGE 432 If enabled all parties on a call being recorded will hear the voice prompt Recording fol lowed by a beep when the extension user initiates Convers...

Page 127: ...ctive call in your mailbox 1 Press your voice mail Record key You hear 2 beeps and your Record key flashes The beeps periodically repeat to remind you that you are recording You and your caller hear the voice prompt Recording To turn conversation record off 1 Press your voice mail Record key Recording stops ...

Page 128: ...isplays Voice Mail Message and the caller s number if provided by Caller ID Email Protocols and Synchronization Desktop Messaging uses SMTP Simple Mail Transfer Protocol to deliver messages to the subscriber s email account IMAP4 Internet Message Access Protocol if enabled synchronizes the subscriber s mail box with their email inbox For example with IMAP4 enabled deleting a message in the email i...

Page 129: ...p the Email DOMAIN NAME entry By default there is no entry for this option 1 4 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER GENERAL NAME PAGE 419 Enter a name for every Subscriber Mailbox Desktop Messaging uses the subscriber s name to identify the message sender in the recipients email inbox See the following tables for more on how a subscriber s mailbox name interacts with their email name By defau...

Page 130: ...ry for this option 2 7 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER EMAIL SMTP PASSWORD PAGE 443 Enter the SMTP password for the subscriber s email account This is the password the sub scriber enters in their email client to log onto their account By default there is no entry for this option Step 3 Configure the IMAP4 settings for the subscriber s email account 3 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBS...

Page 131: ...RAM MD5 and Plain By default this option is Plain 3 7 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER EMAIL IMAP4 SEARCH MODE PAGE 444 Indicate how the site s email server searches for a message using the IMAP4 Search com mand message Header or Text Normally an email server will search the message header By default this option is Header Operation Desktop Messaging operation is automatic ...

Page 132: ...il events as they occur in real time Reports page 267 Voice mail provides a comprehensive list of reports for monitoring system performance and usage System Administrator Mailbox page 285 The System Administrator can log onto their mailbox and obtain the system version number Trace Viewer page 291 The Trace Viewer is a troubleshooting report that displays a history of voice mail events from the tr...

Page 133: ... Diagnostic immediately 3 1 CUSTOMIZE PORT OPTIONS IMMEDIATE SELF TEST PAGE 456 Clicking on the Do Immediate Self Test button runs the diagnostic immediately Step 4 View the results of the Port Self Test Diagnostic 4 1 USE VIEW PORT ACTIVITY PAGE 318 TO VIEW THE RESULTS OF THE PORT SELF TEST DIAGNOSTIC This report shows you the results of the Self Test Diagnostic as they occur Step 5 If a port fai...

Page 134: ...h greets callers and the Instruction Menu which describes the caller s dialing options By default there are 17 Call Routing Mailboxes Dial Action Table page 116 Once the Automated Attendant answers the Dial Action Table provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial action used depends on the setting in ...

Page 135: ...e to LANG2 normally English Numeric Bilingual Voice Prompts page 73 Page 339 LOGON Log Onto Voice Mail Allows an Automated Attendant caller to log onto a mailbox either directly or one of their choosing Log Onto Voice Mail page 177 Page 339 MTRF Monitored Ring No Answer Transfer Allows an Automated Attendant caller to place a Monitored Transfer to an extension Monitored Transfer page 230 Page 340 ...

Page 136: ...ick Confidential Message without Greeting Allows an Automated Attendant caller to leave a Quick Confidential Message at an extension The caller will not hear the extension s per sonal greeting Quick Message page 261 Page 338 REC2U Quick Urgent Message without Greeting Allows an Automated Attendant caller to leave a Quick Urgent Message at an extension The caller will not hear the extension s per s...

Page 137: ...voice mail hangs up Step 4 Optionally review the following report to show the Dial Action Table options Report DIAL ACTION TABLES REPORT PAGE 493 Operation N A Dial Action Table Default Settings Key Dial Action Tables 1 3 Dial Action Tables 4 100 0 UTRF to 301 Unscreened Transfer to operator UTRF to 01 Unscreened Transfer to operator 1 UND Undefined UND Undefined 2 UND Undefined UND Undefined 3 TR...

Page 138: ...e mail must have a name programmed for each destination mailbox To make resolving dialing conflicts easier each mailbox should also have a name recorded Directory Lists The extensions that the Automated Attendant caller can Directory Dial is determined by the Directory List programming of the answering mailbox and the destination mailbox The answering mailbox is the Call Routing or Directory Diali...

Page 139: ... Dial by first name DIRF 2 1 1 CUSTOMIZE DIAL ACTION TABLES DIRF ACTION DIRECTORY DIAL BY FIRST NAME PAGE 339 Choose an available key and assign a DIRF action Number should be the Directory Dialing Mailbox number By default Dial Action Tables do not have a DIRF action assigned 2 2 To Directory Dial by last name DIRL 2 2 1 CUSTOMIZE DIAL ACTION TABLES DIRL ACTION DIRECTORY DIAL BY LAST NAME PAGE 33...

Page 140: ...ractive Messaging For Message Center Mailboxes this action lets callers leave a message in the Mes sage Center Mailbox For Network Alias Mailboxes this action lets callers leave a message in the Net work Alias Mailbox For Subscriber Mailboxes this action makes a Screened Transfer to the subscriber s extension By default digit 3 Action TRF and Number XXX 5 2 To have Directory Dialing Unscreened Tra...

Page 141: ...lbox By default there are no GOTO actions defined Step 6 Optional To Directory Dial a limited list of extensions 6 1 CUSTOMIZE MAILBOX OPTIONS EDIT CALL ROUTING CALL HANDLING DIRECTORY LIST TO USE PAGE 360 For the Call Routing Mailbox enter the Directory List 1 100 A for All you want the Call Routing Mailbox to use By default each Call Routing Mailbox uses all lists A 6 2 CUSTOMIZE MAILBOX OPTIONS...

Page 142: ...he leading digit for the range of mailboxes or extensions to which you want to Directory Dial 5 1 To have Directory Dialing Screened Transfer TRF callers 5 1 1 CUSTOMIZE DIAL ACTION TABLES TRF ACTION SCREENED TRANSFER PAGE 336 In the Dial Action Table for the range s leading digit program Action TRF and Number XXX For example to have Directory Dialing Screened Transfer to extensions in the 300 399...

Page 143: ...ading digit program Action Logon and Number XXX For example to have Directory Dialing log directly into mailboxes in the 300 399 range for digit 3 be sure Action Logon and Number XXX Do not use Logon when name dialing a Directory Dialing mailbox For Call Routing Mailboxes this action routes callers to that mailbox s Welcome Message and Instruction Menu for additional dialing options For Directory ...

Page 144: ...to use By default each Call Routing Mailbox uses all lists A 8 2 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER GENERAL DIRECTORY LIST PAGE 424 For each Subscriber Mailbox assign the mailbox to the Directory List used in the previous step Repeat this step for all mailboxes of all types you want in the Directory List Step 9 To change how long Directory Dialing TRFs ring an extension before recalling 9 1...

Page 145: ...ssage Alternately dial L 5 Pause Pause listening Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward Dial G 4 N A Turn volume up Dial VU 88 N A Turn volume down Dial VD 83 N A Return volume to normal Dia...

Page 146: ...ectory Dialing Message copy is complete Erase Erase the recording Alternately dial E 3 Back Go to another Directory Dialing Mailbox Alternately dial Back Go back to the System Administrator options Alternately dial Options Dial 0 for recorded help in any menu or sub menu Using Directory Dialing For the outside caller 1 After the Automated Attendant answers the voice prompts will instruct you on wh...

Page 147: ...ce of a Call Routing Mailbox Directory Dialing Message page 130 If Directory Dialing is using a Directory Dialing Mailbox this is the message that provides the dialing instructions to callers Instruction Menu page 162 You can record an Instruction Menu for a Directory Dialing Mailbox The Instruction Menu plays before the Directory Dialing Message Welcome Message page 308 You can record a Welcome M...

Page 148: ...for more Other Related Features Directory Dialing page 120 Directory Dialing Mailbox page 129 If Directory Dialing is using a Directory Dialing Mailbox in place of a Call Routing Mailbox the Directory Dialing Message provides the dialing instructions to callers System Administrator page 283 Only the System Administrator can record the Directory Dialing Message Programming No additional programming...

Page 149: ...Voice mail sends the messages to the mailboxes in the Distribution Lists in consecutive order from low to high If you leave a message for a Distribution List to which you belong you will not be sent the message you recorded The maximum number of mailboxes allowed in a single Distribution List and the total of all mail boxes in all lists is the total of all mailboxes in the voice mail database For ...

Page 150: ... or paste the extension into the list box and click Remove For multiple entries separate each entry by a comma e g 301 302 Ranges are not allowed e g 310 350 To refresh the list display click List By default mailboxes 301 499 are in Distribution List 1 All other distribution lists are empty Step 4 Send a message to the Distribution Mailbox 4 1 From any extension record and send a message to a Dist...

Page 151: ...end the message Alternately dial See MESSAGE RECORD PAGE 220 for more b Urgnt Mark the message as urgent Alternately dial U 8 See URGENT MESSAGE PAGE 302 for more c Cnfdl Mark the message as confidential Alternately dial C 2 See CONFIDENTIAL MESSAGE PAGE 106 for more d Rcpt Request a return receipt Alternately dial R 7 See RETURN RECEIPT PAGE 269 for more e Names Specify recipients by name Alterna...

Page 152: ... LIST PAGE 131 for more Related Features Distribution List page 131 Set up the list of mailboxes that will receive a message sent to the associated Distribution Mailbox Programming Step 1 Set up a Distribution Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT DISTRIBUTION TYPE PAGE 365 Select Distribution By default 851 860 are Distribution Mailboxes 1 2 Refer to DISTRIBUTION LIST PAGE 131 for more progr...

Page 153: ...criber Guest or Message Center Mailbox user can delete any messages left in their mailbox System Administrator page 283 Only the System Administrator can delete messages in a co worker s mailbox Programming No additional programming required Operation Erasing All Messages System Wide If you don t see a Soft Key press More until it appears Log onto the System Administrator s mailbox 301 Admin Acces...

Page 154: ...n Menu Related Features N A Programming No additional programming required Operation Exiting a Mailbox To exit your mailbox Log onto Subscriber Guest Message Center or Future Delivery Mailbox N A Exit your mailbox Alternately dial XX 99 To exit and immediately return to your mailbox Log onto Subscriber Guest Message Center or Future Delivery Mailbox N A Exit and return to your mailbox Alternately ...

Page 155: ...ndant Screened Transfer TRF callers to the mailbox will route to the outside number programmed in step 2 below If disabled Automated Attendant calls will be handled normally By default this option is disabled No Step 2 Enter the number that External Extension should dial 2 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER LAMP LOGON TRANSFER EXTERNAL NUMBER PAGE 436 Normally this entry should just be th...

Page 156: ...466 This string should be F By default this option is N no entry Step 6 In UX5000 programming set up the trunks voice mail will use for External Extension as Tandem Trunks i e Unsupervised Conference 6 1 REFER TO THE UX5000 SOFTWARE MANUALS FOR MORE Make sure that 20 11 14 Trunk to Trunk Transfer Restriction is disabled 0 in the voice mail port s Class of Service This is the default setting 6 2 Th...

Page 157: ...or Guest Mailboxes Step 1 Enable First Time Tutorial for the Guest Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST LAMP LOGON TRANSFER FIRST LOGIN OPTION PAGE 382 Select Option 1 to have First Time Tutorial play the Announcement Message from the Announcement Mailbox specified in step 2 Select Option 2 to have First Time Tutorial play the Announcement Message from the Announcement Mailbox specifie...

Page 158: ...record a Personal Greeting and Mailbox Name and enter a Security Code Select None to disable First Time Tutorial for the mailbox By default this option is None First Time Tutorial disabled Step 2 Specify the Announcement Mailbox that will provide the Announcement Message for the mailbox s First Time Tutorial 2 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER LAMP LOGON TRANSFER LOGIN ANNOUNCEMENT MAIL ...

Page 159: ... go to the next first time option Alternately dial Name Select to record a name for your mailbox Alternately dial N 6 See MAILBOX NAME PAGE 180 for more Skip Skip this selection and go to the next first time option Alternately dial Sec Select to record a Security Code for your mailbox Alternately dial S 7 See SECURITY CODE PAGE 273 for more Skip Skip this selection and go to your Mailbox Main Menu...

Page 160: ... the set up of the voice mail Answering Tables See ANSWERING TABLE PAGE 54 for more Related Features Answering Table page 54 Determines how the Automated Attendant answers outside calls on each voice mail port Automated Attendant page 68 The Automated Attendant can automatically answer incoming calls play an announcement and provide dialing options to callers Call Routing Mailbox page 88 The mailb...

Page 161: ...nd announcements are available to Automated Attendant callers Dial Action Table page 116 Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table which in turn provides those dialing options to Automated Attendant callers Related Features Answering Table page 54 Determines how the Automated Attendant answers outside calls on each voice mail port Automated Atten...

Page 162: ... 2 digit extension numbers 1 1 Using extension 302 as an example 1 1 1 In 11 01 01 SYSTEM NUMBERING for entry 2X change the Digits entry from 3 to 2 1 1 2 In 11 02 01 EXTENSION NUMBERING change station 2 from 302 to 20 1 1 3 Reset the voice mail See RESETTING THE UX MAIL BLADE PAGE 20 Step 2 Create mailboxes that match the UX5000 extension numbers 2 1 CUSTOMIZE MAILBOX OPTIONS ADD PAGE 344 Create ...

Page 163: ... if programmed Related Features Dial Action Table page 116 If enabled in the Subscriber Mailbox voice mail automatically converts any Screened Transfers TRFs to the subscriber s extension to Unscreened Transfers UTRFs Screened Transfer page 270 After the Automated Attendant caller dials an extension voice mail calls screens the destination exten sion to see if the transfer can go through Unscreene...

Page 164: ...very Mailbox See FUTURE DELIVERY MESSAGE PAGE 147 for more Related Features Future Delivery Message page 147 Use the Future Delivery Mailbox to enable Future Delivery Messages Programming Step 1 Set up a Future Delivery mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT FUTURE DELIVERY MAILBOX TYPE PAGE 367 Assign a mailbox as the Future Delivery Mailbox By default 861 is the Future Delivery Mailbox Opera...

Page 165: ...36 Voice mail can deliver a Future Delivery Message to a Network Mailbox Security Code page 273 If the Future Delivery Mailbox has a security code enabled users must dial the security code before lis tening to the undelivered Future Delivery message Tenant Service page 287 Tenant Service block Future Delivery Messaging by limiting access to the Future Delivery Mailbox Programming Step 1 Assign a F...

Page 166: ...a Soft Key press More until it appears Log onto your mailbox FtrDlv Access Future Deliver Message Alternately dial FD 33 Record Message Done Alternately dial For more on the recording options see MESSAGE RECORD PAGE 220 Enter the mailbox number to receive the message Do one of the following a N A Enter an additional mailbox to receive the message up to 10 b Send Send the message Alternately dial S...

Page 167: ...2 digits for the month and 2 digits for the day N A Reenter the date if you make a mistake Alternately dial Back Exit without entering the date and back up to the Main Menu Alternately dial After hearing the time and date summary do one of the following a Yes Select if the entry is correct Voice mail will send the Future Deliv ery Message Alternately dial C 2 b No Select if the entry is incorrect ...

Page 168: ...r abbreviated set of voice prompts that guide them while using their mailbox First Time Tutorial page 139 Voice mail can play a brief tutorial to Subscriber and Guest Mailbox users when they log onto their mail box for the first time Voice Prompts page 306 Voice Prompts provide real time instructions on how to use the voice mail features and can be custom ized rerecorded by the System Administrato...

Page 169: ...ssage for Announcement Mailbox 800 tells the caller how to locate the company The Instruction Menu for Call Routing Mailbox 820 instructs the caller which digits to dial for each tech nician The Dial Action Table for Call Routing Mailbox 820 contains the TRF or UTRF actions to each technician s extension The GOTO action can also log into the following additional mailbox types Announcement Mailbox ...

Page 170: ... to have key 8 route to Announcement Mailbox 800 enter GOTO in the Action option and 800 in the Number option 1 1 2 To allow Automated Attendant callers to select a Routing Mailbox enter XXX in the corresponding Number option The key you choose must represent the first digit in the mailbox numbers For example to allow callers to dial 800 899 for Routing Mailboxes 800 899 for key 8 enter GOTO in th...

Page 171: ...endant answers dial a digit typically followed by their mailbox number This method allows outside callers to log into their Subscriber or Guest Mailboxes from outside the company Once they log into their mailbox the user can dial G 4 to record a greeting If an extension has a Direct Inward Line that voice mail picks up the caller can dial and log into their mailbox instead of leaving a message Onc...

Page 172: ...and Instruction Menus Announcement Mailbox messages Interactive Prompts prompts recorded for an Interactive Mailbox By default Subscriber and Guest Mailbox greetings are 120 seconds long maximum Step 2 To enable Remote Greeting program a LOGON action in the active Dial Action Table 2 1 CUSTOMIZE DIAL ACTION TABLES LOGON ACTION LOG ONTO VOICE MAIL PAGE 339 To have the LOGON Action log directly into...

Page 173: ...ning Alternately dial Resume Resume listening Alternately dial Erase Erase the currently recorded message Alternately dial E 3 Exit Exit the listen mode Alternately dial N A Backup a few seconds Dial B 2 N A Backup to beginning Dial BB 22 N A Go forward G 4 N A Turn volume up VU 88 N A Turn volume down VD 83 N A Return volume to normal VN 86 N A Turn Auto Attendant Do Not Disturb off or on if a gr...

Page 174: ...k Cancel the recording without erasing the greeting Erase Erase the greeting Alternately dial E 3 Back Go back to the Main Menu Alternately dial DND Turn Automated Attendant Do Not Disturb on or off Alternately dial O 6 N A Activate a different greeting Alternately dial A 2 Enter greeting number 1 3 that you want to make active Exit Activate mode Options Dial 0 for recorded help in any menu or sub...

Page 175: ...n their Guest Mailbox voice mail can automatically erase or save the message Auto Forward page 64 Messages left in the Guest Mailbox can automatically forward to another mailbox Bilingual Voice Prompts page 73 Choose the language that the guest hears when they log onto their Guest Mailbox Confidential Message page 106 A Guest Mailbox user can send a Confidential Message Directory Dialing page 120 ...

Page 176: ...ilbox Options page 497 reports By default there are no department names assigned Step 3 To restrict Guest Mailbox users from recording and sending a message 3 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING RECORD REPLY ONLY PAGE 380 If you enable check this option a guest logging onto their Guest Mailbox can only record message replies They cannot use RS to record and send complete messages If y...

Page 177: ...ILBOX OPTIONS REPORT PAGE 497 Reports MAILBOX DIRECTORY REPORT PAGE 499 Reports MAILBOX NUMERIC LIST REPORT PAGE 500 Reports MAILBOX ACCESS COUNT REPORT PAGE 501 Reports MAILBOX CALL FLAGS REPORT PAGE 503 Reports MESSAGE USAGE REPORT PAGE 511 Operation Logging Onto a Guest Mailbox To log onto a Guest Mailbox 1 Press an idle CALL key dial the voice mail master number e g 700 2 When voice mail answe...

Page 178: ... the Automated Attendant answers Related Features Automated Attendant page 68 The Automated Attendant can automatically answer incoming calls play an announcement and provide dialing options to callers Dial Action Table page 116 The Hang Up HUP action is a Dial Action Table option Programming Step 1 Assign the Hang Up action to an available Dial Action Table key 1 1 CUSTOMIZE DIAL ACTION TABLES HU...

Page 179: ...Hotel Motel Services UX Mail Manual Chapter 2 Features 161 2 Hotel Motel Services Description TBD Related Features TBD Programming TBD Operation TBD ...

Page 180: ... program its Dial Action Table to have a sequence of TRF or UTRF actions that route to specific extensions Disable the default messages for the second Call Routing Mailbox After the Automated Attendant answers the caller can dial 1 then the single digits for extensions Related Features Answering Table page 54 Determines how the Automated Attendant answers outside calls on each voice mail port Auto...

Page 181: ...sabled No Operation Recording an Instruction Menu Message for a Call Routing Mailbox If you don t see a Soft Key press More until it appears Log onto System Administrator s mailbox 301 Admin Access the System Administrator options Alternately dial SA 72 Annc Select the Instruction Menu Message options Alternately dial I 4 Enter the Call Routing Mailbox number Lstn Listen to current Instruction Men...

Page 182: ...age Erase Erase the currently recorded message Alternately dial E 3 Copy Select the Instruction Menu Message Copy option Alternately dial C 2 Enter the number of the Call Routing Mailbox from which you want to copy the Instruction Menu Message The voice prompts will let you know when the Instruction Menu Message copy is complete Erase Erase the recording Alternately dial E 3 Back Go to another Cal...

Page 183: ... responses See INTERACTIVE MESSAGING PAGE 166 for more Programming Step 1 Set up an Interactive Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT INTERACTIVE GENERAL TYPE PAGE 383 Select Interactive By default there are no Interactive Mailboxes Step 2 Refer to INTERACTIVE MESSAGING PAGE 166 for more programming details Related Features Interactive Messaging page 166 Interactive Messaging provides callers...

Page 184: ...e caller can optionally wait for the next question without dialing 4 After answering the next question the caller repeats the process until all questions are answered When all questions are answered voice mail can optionally provide a reference tracking number for the call Depending on how Interactive Messaging is set up responses may be required for all questions 5 The caller s responses to the q...

Page 185: ...sponses 4 1 CUSTOMIZE MAILBOX OPTIONS EDIT INTERACTIVE INTERACTIVE MAILBOX PAGE 387 Normally this is a Subscriber Guest or Message Center Mailbox By default this entry is N no mailbox assigned Step 5 Set the Interactive Prompt review mode 5 1 CUSTOMIZE MAILBOX OPTIONS EDIT INTERACTIVE INTERACTIVE REVIEW MODE PAGE 388 The caller can optionally be able to review their responses after each response i...

Page 186: ...interactive prompts 10 1 CUSTOMIZE SYSTEM OPTIONS TIMERS SUBSCRIBER MESSAGE LENGTH PAGE 472 Set the maximum length 1 9999 seconds of recorded messages for Subscriber or Guest Mailbox users dialing RS to record and send a message Extension users leaving a message in a Subscriber Guest or Message Center Mailbox Outside callers transferred by an extension user to a Subscriber Guest or Message Center ...

Page 187: ...or restart recording E 3 Erase recording Exit recording mode If there are Interactive Prompts recorded L 5 Listen to a prompt Enter prompt number B 2 Backup BB 22 Backup to beginning G 4 Go forward Pause or restart listening VU 88 Turn volume up VD 83 Turn volume down VN 86 Return volume to normal Exit listen mode R 7 Rerecord a prompt Enter prompt number B 2 Backup BB 22 Backup to beginning Pause...

Page 188: ...o exit Review all prompts Go to another Interactive mailbox Exit to the System Administrator Menu 0 0 Plays Help message Calling an Interactive Mailbox to use Interactive Messaging 1 Dial voice mail master number e g 700 2 Dial the Interactive Mailbox number You can also access the Interactive Mailbox through the Automated Attendant 3 Answer each Interactive Prompt pressing after each response You...

Page 189: ... record responses to these prompts See INTER ACTIVE MESSAGING PAGE 166 for more Related Features Interactive Messaging page 166 Interactive Messaging provides callers with a question and answer order taker Interactive Prompts page 171 These are the Interactive Messaging prerecorded prompts Programming See INTERACTIVE MESSAGING PAGE 166 for more Operation See RECORDING INTERACTIVE PROMPTS PAGE 169 ...

Page 190: ...all termed the previous Call Routing Mailbox Note that if a caller who was not routed from the Automated Attendant dials after leaving a message voice mail sends the message and hangs up Related Features Next Call Routing Mailbox page 247 The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes sage in a mailbox depending on the setting of the Next Call...

Page 191: ... Hear the time and date the message was sent See TIME AND DATE PAGE 289 Yes Yes Yes SA 72 Save the message in your mailbox Yes Yes Yes E 3 Erase the message See MESSAGE DELETE PAGE 194 for more Yes Yes Yes RL 75 Reverse the message listen order See MESSAGE LISTEN MODE PAGE 198 Yes Yes Yes L 5 Listen to the next message Yes Yes Yes B 2 Back up a few seconds Yes Yes Yes BB 22 Back up to the beginnin...

Page 192: ...UP GO AHEAD TIME PAGE 474 This interval sets how far voice mail backs up when a mailbox user dials B while recording or listening to their messages This interval also sets how far voice mail jumps ahead when a user dials G while listening to messages By default this interval is 5 seconds Operation Listening to Messages Log onto Subscriber Guest Message Center or Network Mailbox L 5 Access the Mess...

Page 193: ...UX Mail CompactFlash card This is Part 6 of the Backup Restore and Archive Procedure starting on page 518 Backup Archives The Backup Archives is a multi purpose screen that allows you to Convert a backup file to an archive file Part 2 of the Backup Restore and Archive Procedure starting on page 518 Save an archive file to your PC Part 3 of the Backup Restore and Archive Procedure starting on page ...

Page 194: ...6 Chapter 2 Features UX Mail Manual Programming Step 1 To start the Local Backup Restore and Archive 1 1 SEE TOOLS LOCAL BACKUP LOCAL RESTORE AND LOCAL ARCHIVE PAGE 515 Operation See LOCAL BACKUP LOCAL RESTORE AND LOCAL ARCHIVE PAGE 515 ...

Page 195: ...Guest or Message Center Mailboxes from outside the company Once they log into their mailbox they can use the allowed features in the mailbox main menu If an extension has a Direct Inward Line that voice mail picks up the caller can dial and log into their mail box instead of leaving a message Once they log into their mailbox they can use the allowed features in the mailbox main menu Related Featur...

Page 196: ...DANT PAGE 68 for more on how to set up voice mail to answer outside calls By default key Action LOGON and Number None Step 2 Set how long voice mail will wait for the user to enter their security code if required or mailbox number if requested 2 1 CUSTOMIZE SYSTEM OPTIONS GENERAL 2 MAILBOX LOGON TIME LIMIT PAGE 462 If the user waits too long voice mail will either repeat the request or reroute the...

Page 197: ...dle CALL key 2 Dial the voice mail master number e g 700 3 Dial your mailbox number To log onto your Subscriber Guest or Message Center Mailbox from the Automated Attendant 1 Wait for the Automated Attendant to answer 2 Dial and your mailbox number This option may be different in your system Check with your Communications Manager If you call your Direct Inward Line and voice mail picks up the call...

Page 198: ...d allow the caller to choose between them Greeting page 153 If a mailbox has both a Mailbox Name and Greeting recorded a caller leaving a message will hear the Greeting instead of the name Guest Mailbox page 157 A guest can record a name for their mailbox or have the System Administrator record one for them Message Center Mailbox page 190 A user logging onto the Message Center Mailbox can record a...

Page 199: ... name if any B 2 Backup BB 22 Backup to beginning G 4 Go forward Pause or restart listening VU 88 Turn volume up VD 83 Turn volume down VN 86 Return volume to normal Exit listen mode R 7 Record a new name Record message B 2 Backup BB 22 Backup to beginning Pause or restart recording E 3 Erase recording Exit recording mode E 3 Erase the currently recorded name Go back to the Mailbox Main Menu 0 Pla...

Page 200: ...ant to record L 5 Listen to the currently recorded name if any B 2 Backup BB 22 Backup to beginning G 4 Go forward Pause or restart listening VU 88 Turn volume up VD 83 Turn volume down VN 86 Return volume to normal Exit listen mode R 7 Record a new name Record message B 2 Backup BB 22 Backup to beginning Pause or restart recording E 3 Erase recording Exit recording mode E 3 Erase the currently re...

Page 201: ...urity Code page 273 The following mailbox types can have Security Codes Announcement Future Delivery Guest Message Center Network and Subscriber System Administrator page 283 The System Administrator can delete a mailbox s security code Programming No additional programming required Operation Deleting a Mailbox Security Code Log onto System Administrator s Mailbox 301 SA 72 Access the System Admin...

Page 202: ...NG DELETING A MESSAGE PAGE 105 Yes Yes No No G 4 Record a mailbox greeting See GREETING PAGE 153 Yes Yes No Yes RN 76 Record a mailbox name See MAILBOX NAME PAGE 180 Yes Yes Yes Yes FD 33 Record a Future Delivery Message See FUTURE DELIVERY MESSAGE PAGE 147 Yes Yes No No PG 74 Record a Paging Message See PARK AND PAGE PAGE 251 Yes Yes No No OP 67 Use the Mailbox Options See the following See SECUR...

Page 203: ...ge Programming No additional programming required Operation Accessing the Mailbox Main Menu Log onto Subscriber Guest or Message Center Mailbox You automatically go to the mailbox Main Menu 0 Plays Help message which summarizes the Main Menu options See CUSTOMIZE MAILBOX MAIN MENU on page 184 for the Main Menu options ...

Page 204: ...ntered number and uses it for the return call This helps automate returning outside calls if the UX5000 does not have Caller ID The Sub scriber or Guest Mailbox must have a Greeting recorded to use Ask Caller s Number If the voice mail is programmed to receive Caller ID Ask Caller s Number does not occur Related Features Caller ID page 97 Make Call is available for messages received from outside c...

Page 205: ...e this option at it s default value disabled and let the UX5000 s Automatic Route Selection handle any digit translation required If a site is experiencing incomplete Make Call callouts try entering one or more P pause commands in this option The default setting for this option is N no suffix digits added Step 5 Optionally review the following report Report CALLOUT LOG REPORT PAGE 492 Message Noti...

Page 206: ...er their number 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT MESSAGE CENTER MESSAGING ASK CALLER S NUMBER PAGE 402 Have voice mail ask the caller leaving a message in the Message Center Mailbox to enter their number By default this option is disabled No Step 1 Optionally have a Subscriber Mailbox request that the caller enter their number 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER MESSAGING ASK CALLER S ...

Page 207: ...ake Call If you hear That number is restricted your Message Notification setup does not allow callouts to the number stored Check with your System Administrator How Voice Mail Asks Outside Callers to Enter Their Number 1 After the Automated Attendant answers dial the extension number you wish to reach 2 If the extension is unavailable you hear Please enter your telephone number and press the pound...

Page 208: ...e callers to a Message Center Mailbox The Message Center Mailbox is a good choice for the TIMEOUT or Dial 0 actions Auto Erase or Save page 63 After a user listens to a message in the Message Center Mailbox voice mail can automatically erase or save the message Auto Forward page 64 Messages left in the Message Center Mailbox can automatically forward to another mailbox Bilingual Voice Prompts page...

Page 209: ... messages for Subscriber or Guest Mailbox users dialing RS to record and send a message Extension users leaving a message in a Subscriber Guest or Message Center Mailbox Outside callers transferred by an extension user to a Subscriber Guest or Message Center Mailbox Outside Automated Attendant callers accessing a mailbox via a LOGON command Subscriber and Guest Mailbox Greetings Call Routing Mailb...

Page 210: ... actions assigned to the Message Center Mailbox Check with your Communications Manager Leaving a Quick Message in a Message Center Mailbox from the Automated Attendant To leave a Quick Message from the Automated Attendant 1 After the Automated Attendant answers dial the Message Center Mailbox number This capability may be disabled in the Automated Attendant Recording and Sending a Message for a Me...

Page 211: ... line For Super Display keysets this information is on the bottom line For more on logon screens turn to KEYSET STA TUS LINE PAGE 720 and SUPER DISPLAY STATUS LINE PAGE 727 Logon Display Related Features N A Programming No additional programming required Operation Using the Message Count Display To view the Message Count Display 1 Press CHECK and dial 0 You can press Vol and Vol to scroll your voi...

Page 212: ...s page 135 The System Administrator can delete all messages in a Subscriber Guest or Message Center Mailbox Future Delivery Mailbox page 146 A user can log into a Future Delivery Mailbox and delete any undelivered messages Guest Mailbox page 157 A guest can log into their mailbox and delete any of their messages Message Center Mailbox page 190 A user can log into a Message Center Mailbox and any o...

Page 213: ...age forwarding The Message Forward destination receives the forwarded message as a new message Related Features Auto Erase or Save page 63 Message Forward follows the Auto Erase or Save programming If set to Erase new messages are deleted from the mailbox when forwarded If set to Save new messages are saved when forwarded Call Forward to a Mailbox page 82 An extension user can easily forward calls...

Page 214: ...up to 10 OR Dial N 6 to specify recipients by name If specifying recipients by name N Enter name Enter 4 or more letters for name 1 Accept the selected name and go to After entering a mailbox number Exit without making a name selection Exit without making a name selection You may hear additional prompts to help you resolve name conflicts N Specify recipients by mailbox number i e back up in this m...

Page 215: ...th of recorded messages 1 1 CUSTOMIZE SYSTEM OPTIONS TIMERS SUBSCRIBER MESSAGE LENGTH PAGE 472 Set the maximum length 1 9999 seconds of recorded messages for Subscriber or Guest Mailbox users dialing RS to record and send a message Extension users leaving a message in a Subscriber Guest or Message Center Mailbox Outside callers transferred by an extension user to a Subscriber Guest or Message Cent...

Page 216: ...TOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING MESSAGE LISTEN MODE PAGE 378 The listening options are All all messages New just new messages Saved just saved messages and Held just held messages By default the Message Listen Mode is All Step 1 Set the Message Listen Mode for a Message Center Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT MESSAGE CENTER MESSAGING MESSAGE LISTEN MODE PAGE 400 The listening...

Page 217: ... or a digital pager Message Notification can also use Message Delivery which plays all the user s messages when the recipient answers the noti fication callout The number Message Notification should dial The number should include any required digits pauses characters or characters Whether or not a Security Code is required If required the recipient must enter the mailbox Security Code before they ...

Page 218: ...g dis tance Message Notification callout For local numbers see Customize Tenant Options ACCESS DIGITS BEFORE LOCAL CALLOUT PAGE 480 For long distance numbers see Customize Tenant Options ACCESS DIGITS BEFORE LONG DISTANCE CALLOUT PAGE 481 A typical entry for either option is 9P where 9 is the trunk access code P is a pause The default entry for these options is 9P 2 Enter the callout destination n...

Page 219: ...ode P is a pause The default entry for these options is 9P 2 Enter the pager s number To enter this number in the UX Mail Administrator For Subscriber Mailboxes for example see the Customize Mailbox Options Subscriber Mes sage Notification options on page 425 To optionally enter this number from an extension See step 4 below By default there are no pager numbers entered 3 Enter the Delay Before Ra...

Page 220: ...nce Message Notification callout For local numbers see Customize Tenant Options ACCESS DIGITS BEFORE LOCAL CALLOUT PAGE 480 For long distance numbers see Customize Tenant Options ACCESS DIGITS BEFORE LONG DISTANCE CALLOUT PAGE 481 A typical entry for either option is 9P where 9 is the trunk access code P is a pause The default entry for these options is 9P 2 Enter the pager s number To enter this ...

Page 221: ...generated the notification is a visual delimiter to make the pager display easier to read M is the number of new messages in the extension s mailbox is the digit normally used by the pager service for positive disconnect There is no default entry for this item 4 Enable Message Notification for the mailbox Log onto the mailbox and use the OP N options to enable Message Notification set the time tha...

Page 222: ...Customize Tenant Options ACCESS DIGITS BEFORE LOCAL CALLOUT PAGE 480 For long distance numbers see Customize Tenant Options ACCESS DIGITS BEFORE LONG DISTANCE CALLOUT PAGE 481 A typical entry for either option is 9P where 9 is the trunk access code P is a pause The default entry for these options is 9P 2 Enter the callout destination number To enter this number in the UX Mail Administrator For Sub...

Page 223: ...e user can enable a unique notification type e g normal digital pager etc for each of the 3 possible notification groups However if the Retry Until Acknowledge option is enabled for pager notification the pager notification will continue after the voice normal notifications expire cancel The pager noti fication will continue indefinitely until the user calls in and logs onto their mailbox to ackno...

Page 224: ...IGITAL PAGER CALLBACK NUMBER PAGE 479 FOR DIGITAL PAGERS ONLY Use this option to set the Digital Pager Callback Number portion of the Message Notifica tion callout number for a digital pager This is the portion of the callout number that is appended to the pager service number It appears on the pager display By default this option is N None Normally this option should be X M where X the number of ...

Page 225: ...ice mail dials a radio pager notification number but before it broadcasts the radio pager voice announcement Your pager service may be able to help you determine the best value for this option 0 99 seconds By default this option is 18 seconds Step 4 Make sure the UX5000 programming does not restrict Message Notification callouts Step 5 Optionally review the following report Report CALLOUT OPTIONS ...

Page 226: ...ion is No long distance numbers prevented Step 4 If the mailbox has some area codes allowed in the previous step enter the list of codes that can be dialed 4 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGE NOTIFICATION ALLOWED AREA CODES PAGE 374 You can enter up to 4 area codes By default this option is N no area codes entered Step 5 Optionally enter the Message Notification callout number from th...

Page 227: ...and Message Delivery By default the setting for this option is Normal Step 8 If the Message Notification recipient should be required to enter the Guest Mailbox Security Code prior to listening to the message 8 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGE NOTIFICATION SECURITY REQUIRED PAGE 377 Normally you should enable this option for Normal and Message Delivery notifications By default this o...

Page 228: ...t this option is No long distance numbers prevented Step 4 If the mailbox has some area codes allowed in the previous step enter the list of codes that can be dialed 4 1 CUSTOMIZE MAILBOX OPTIONS EDIT MESSAGE CENTER MESSAGE NOTIFICATION ALLOWED AREA CODES PAGE 396 You can enter up to 4 area codes By default this option is N no area codes entered Step 5 Optionally enter the Message Notification cal...

Page 229: ...and Message Delivery By default the setting for this option is Normal Step 8 If the Message Notification recipient should be required to enter the Guest Mailbox Security Code prior to listening to the message 8 1 CUSTOMIZE MAILBOX OPTIONS EDIT MESSAGE CENTER MESSAGE NOTIFICATION SECURITY REQUIRED PAGE 399 Normally you should enable this option for Normal and Message Delivery notifications By defau...

Page 230: ...re allowed By default this option is No long distance numbers prevented Step 4 If the mailbox has some area codes allowed in the previous step enter the list of codes that can be dialed 4 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER MESSAGE NOTIFICATION ALLOWED AREA CODES PAGE 426 You can enter up to 4 area codes By default this option is N no area codes entered Step 5 Optionally enter the Message ...

Page 231: ...and Message Delivery By default the setting for this option is Normal Step 8 If the Message Notification recipient should be required to enter the Guest Mailbox Security Code prior to listening to the message 8 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER MESSAGE NOTIFICATION SECURITY REQUIRED PAGE 429 Normally you should enable this option for Normal and Message Delivery notifications By default t...

Page 232: ...ys Help message M 6 Review or modify the parameters of a Message Notification group Select the Message Notification group you want to modify OR to go back to the Message Notification Options Menu F 3 Group 1 S 7 Group 2 T 8 Group 3 Hear summary of the options for the group you select C 2 Accept current settings for selected group and go back to the Message Notification Options Menu I 4 Do not acce...

Page 233: ... at the end of the pager number to give the pager service adequate time to answer skip to next option Go back and select another group to modify Select the Security Code mode for notification S Security code required N Security code not required Go back and select another group to modify U 8 Set the priority of each group for Urgent Message Notification Plays summary of current Urgent Message Noti...

Page 234: ...re not detected A 2 Dials the digit Dials the digit Erase number Erases the entire callout number 0 Answering a Message Notification Callout To answer a Normal Message Notification callout 1 Answer callout at programmed destination Voice mail must hear your answer to proceed 2 Dial 1 to accept the Message Notification OR Hang up to have Message Notification call back later 3 Enter the mailbox s Se...

Page 235: ... mailbox but will not notify the mailbox user When the user sets up Message Notification for all messages urgent messages automatically have priority and can have unique callout routing In the example below non urgent messages will notify the home office first while urgent messages will immediately call the user s cell phone See MESSAGE NOTIFICATION PAGE 199 for more on how to set this up Related ...

Page 236: ...essages are at the top of the message list and the newest messages are at the bottom Related Features Listening to Messages page 173 While listening to messages Message Playback Direction lets the user change the playback order of the messages in the mailbox Programming Step 1 Set the Message Playback Direction for a Guest Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING MESSAGE PLAYBACK...

Page 237: ...r 2 Features 219 2 Operation Message Playback Direction Log onto Subscriber Guest or Message Center Mailbox L 5 Listen to your messages RL 75 While listening to your messages this reverses the message playback order 0 Plays Help message at any level ...

Page 238: ...the beginning of the message Pause resume recording E 3 Erase the recording TI 84 Hear the time and date you recorded your message See TIME AND DATE PAGE 289 End recording Options available when you have completed recording xxx Enter the recipients mailbox number N 6 Select recipients by name See MAILBOX NAME PAGE 180 Erase your recording and return to the mailbox Main Menu See MAIN MENU PAGE 184 ...

Page 239: ... Guest Mailbox user to recording a Message Reply only 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING RECORD REPLY ONLY PAGE 380 If enabled guest can only record a Message Reply If disabled guest can use RS to record and send messages normally as well as record a Message Reply By default this option is enabled Yes Step 2 Set the Message Backup Go Ahead Time 2 1 CUSTOMIZE SYSTEM OPTIONS TIMERS M...

Page 240: ...e N 6 Enter name Enter 4 or more letters for name 1 Accept the selected name and go to After entering a mailbox number Exit without making a name selection Exit without making a name selection You may hear additional prompts to help you resolve name conflicts N 6 Specify recipients by mailbox number i e back up in this menu Erase the message After entering a mailbox number or specifying a mailbox ...

Page 241: ...ply only Make Call page 186 Message Reply does not apply to outside calls If the UX5000 provides Caller ID information to voice mail a subscriber or guest may be able to use Make Call MC to call the person back Programming No additional programming required Operation Message Reply Log onto Subscriber or Guest Mailbox L 5 Listen to your messages While listening to a message RE 73 Reply to the messa...

Page 242: ... messages left in their mailbox Programming Step 1 Set the Message Retention interval for a Guest Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST MESSAGING MESSAGE RETENTION PAGE 379 The choices are I indefinite or 1 90 days When Message Retention is set for indefinite messages are never deleted The default setting is I indefinite Step 2 Set the Message Retention Interval for a Message Center Mai...

Page 243: ...Message Retention UX Mail Manual Chapter 2 Features 225 2 ...

Page 244: ...mplete explanation of how to use the Message Status Report turn to page 320 Related Features Diagnostics page 114 Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance Reports page 267 The UX Mail Administrator provides a comprehensive set of reports for monitoring system performance and usage Programming Step 1 To view the Message Status Report 1 1 USE VIEW M...

Page 245: ...ers can leave in a Future Delivery Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT FUTURE DELIVERY NUMBER OF MESSAGES PAGE 368 Enter the maximum number of messages 1 1000 By default the maximum number of undelivered Future Delivery messages is 32 Step 2 Set the maximum number of messages that can be left in a Guest Mailbox 2 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST GENERAL NUMBER OF MESSAGES PAGE 372 If ...

Page 246: ... a Subscriber Mailbox 5 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER GENERAL NUMBER OF MESSAGES PAGE 424 If a caller tries to leave a message once the maximum is reached they hear That mailbox is full Enter the maximum number of messages 1 1000 By default the maximum number of messages that can be left is 32 Operation N A ...

Page 247: ...ic The Voice Mail key flashes green when there are new messages in the extension user s mailbox The Message Waiting Lamp is a visual reminder of new messages The subscriber does not have to call their mailbox and listen to the voice prompts to find out when they have new messages Related Features Message Status Report page 226 The Message Status Report shows which mailboxes have new messages to wh...

Page 248: ...ts call on Hold 2 Tries extension i e tests for status 3 Sends call to mailbox Plays greeting Prompts caller to start recording 1 Puts call on Hold 2 Tries extension i e tests for status 3 Sends call to mailbox Plays greeting Prompts caller to start recording With Active Greeting Not Recorded 1 Puts call on Hold 2 Tries extension i e tests for status 3 Rings extension screened then unscreened If a...

Page 249: ...l calls screens the destination exten sion to see if the transfer can go through Unscreened Transfer page 299 After an Automated Attendant caller dials an extension voice mail immediately transfers the call to the destination and hangs up Any recalls or additional routing are handled by the UX5000 just as with any other unscreened transfer Programming Step 1 Assign the MTRF action to a key on the ...

Page 250: ... play an announcement and provide dialing options to callers Call Routing Mailbox page 88 The mailbox associated with an Answering Table that specifies which dialing options Dial Action Table and announcements are available to Automated Attendant callers Dial Action Table page 116 Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table Multiple Company Greetin...

Page 251: ...d recording quality consider using a customer provided handset recording device connected to the administrator s terminal Related Features Call Queuing page 84 An Automated Attendant caller waiting for a busy extension to become free will hear the voice mail Music On Hold program while they wait System Administrator page 283 Only the System Administrator can record Music On Hold Programming No add...

Page 252: ...on Hold recording B 2 Backup BB 22 Backup to beginning G 4 Go forward Pause or restart listening VU 88 Turn volume up VD 83 Turn volume down VN 86 Return volume to normal Exit listen mode R 7 Record new Music on Hold Begin recording B 2 Backup BB 22 Backup to beginning Pause or restart recording E 3 Erase recording and reinstate the default Music on Hold Exit recording mode E 3 Erase the Music on ...

Page 253: ... Messaging Interchange Specification AMIS standard See NET WORKING AMIS PAGE 236 for more Related Features Networking AMIS page 236 Exchange voice messages with other voice mail systems that support the analog Audio Messaging Interchange Specification AMIS standard Programming See NETWORKING AMIS PAGE 236 for more Operation N A Compatibility Guidelines AMIS Networking is an optional standard featu...

Page 254: ...e message delivery time is the length of the recorded message plus some additional time for call set up For example a 20 minute message will tie up a trunk for approximately 20 minutes during delivery To minimize the impact of delivering lengthy messages scheduled delivery may be helpful See Scheduled Network Delivery below for more If AMIS Networking cannot deliver a message to the remote system ...

Page 255: ...ery You can set up a message delivery schedule for each Network Mailbox allowing you to effectively manage network traffic and minimize message delivery cost For each Network Mailbox you can set a unique deliv ery start and stop time For example a local system in North America could deliver network messages to an Asian affiliate between 7 00PM and 12 00PM This would have minimal disruption on the ...

Page 256: ...in the Network Alias Mailbox hears the recorded greeting A user cannot record a Greeting for a Net work Remote Mailbox Listening to Messages page 173 If a Network Mailbox user listens to a message prior to its delivery they can use all the available listen ing options Mailbox Name page 180 If the Network Alias Mailbox Greeting has not been recorded a caller leaving a Quick Message in the Network A...

Page 257: ...Automated Attendant caller can leave a Quick Message in a Network Mailbox which is then deliv ered to the remote system Return Receipt page 269 Return Receipt is not available at a Network Mailbox Security Code page 273 The prevent unauthorized access a Network Mailbox can have a Security Code Time and Date Stamp page 290 Time and Date Stamp identifies the message as a network message announces th...

Page 258: ...GE AT A SPECIFIC MAILBOX IN THE REMOTE SYSTEM THEY DON T HAVE TO ADDITIONALLY ENTER A REMOTE SYSTEM MAILBOX NUMBER 5 2 CUSTOMIZE MAILBOX OPTIONS EDIT GENERAL MAILBOX TYPE PAGE 405 Select Network to enable a Network Mailbox By default there are no Network Mailboxes programmed 5 3 CUSTOMIZE MAILBOX OPTIONS EDIT NETWORK TYPE PAGE 412 Select Alias to set up the mailbox as a Network Alias Mailbox By de...

Page 259: ...r the network callout start time 0 23 corresponding to 12 00 midnight to 11 00PM Network messages cannot be delivered to the remote system prior to this time They will be queued for a valid delivery time instead By default this option is 8 8 00AM 7 2 CUSTOMIZE MAILBOX OPTIONS EDIT NETWORK DELIVERY END TIME PAGE 416 Enter the network callout end time 0 23 corresponding to 12 00 midnight to 11 00PM ...

Page 260: ...rk calls 1 1 CUSTOMIZE SYSTEM OPTIONS GENERAL 1 INCOMING NETWORK CALL MODE PAGE 459 Select All to allow the receiving system to accept all network calls To set up the receiving system to accept network calls only from specific sites see Setting Up Network Site Restriction below By default this option is None receiving system will not accept network calls ...

Page 261: ...ne Step 2 In the receiving system enter this same number in the Network Mailbox and turn on Selected Incoming Network Call Mode in System Options 2 1 ENTER THE NUMBER IN THE FOLLOWING CUSTOMIZE MAILBOX OPTIONS EDIT NETWORK FIELDS NETWORK NETWORK PREFIX NUMBER PAGE 415 NETWORK NETWORK COUNTRY CODE PAGE 415 NETWORK NETWORK AREA CODE PAGE 415 NETWORK NETWORK PHONE NUMBER PAGE 416 The mailbox can be e...

Page 262: ...king AMIS 244 Chapter 2 Features UX Mail Manual The following illustration provides an example of the related options in both the sending and receiving sys tems for a typical system installed in North America ...

Page 263: ...box number recipient Enter the number of the mailbox in the remote system to which you want to send the message C 2 Accept the remote mailbox you entered I 4 Reject the remote mailbox you entered and re enter a new one Cancel the current message recipient and back up to enter a new one If specifying recipients by name N 6 Enter name Enter 4 or more letters for name 1 Accept the selected name and g...

Page 264: ...rt this option Send the message N 6 Specify recipients by name see above for the N options Cancel the previous mailbox entry Erase the message and back up to main menu Erase the message and go back to the Main Menu 0 Plays Help message at any level Message Record to a Network Mailbox ...

Page 265: ...all Routing Mailbox assignment 1 4 INTERACTIVE MAILBOX CUSTOMIZE MAILBOX OPTIONS EDIT INTERACTIVE GENERAL NEXT CALL ROUTING MAILBOX PAGE 384 After leaving a message in the Interactive Mailbox the Next Call Routing Mailbox pro vides the caller with an Instruction Menu and additional dialing options See INTERACTIVE MAILBOX NEXT CALL ROUTING MAILBOX DIALING OPTIONS PAGE 384 for an explanation of thes...

Page 266: ...EXT CALL ROUTING MAILBOX PAGE 419 After leaving a message in the Subscriber Mailbox the Next Call Routing Mailbox pro vides the caller with an Instruction Menu and additional dialing options By default 811 is the Next Call Routing Mailbox assignment 1 7 1 The options available depend on the setting of CUSTOMIZE MAILBOX OPTIONS EDIT SUB SCRIBER GENERAL NEXT CRMB DIAL MODE PAGE 420 See the following...

Page 267: ...y page with the prerecorded message The Paging Message typically says something like Mike Smart you have a call See PARK AND PAGE PAGE 251 for more Note The Paging Message is only available at Subscriber Mailboxes Related Features Park and Page page 251 Voice mail can Park an Automated Attendant call at an extension and automatically Page with a prere corded greeting announcing the parked call Pro...

Page 268: ...up to the beginning of the message G 4 Go ahead a few seconds Pause resume listening VU 88 Turn the message volume up VD 83 Tag the message volume down VN 86 Restore the message volume to normal Exit the listen mode O 6 Turn Paging Message on or off R 7 Record or re record Paging Message Options available while recording B 2 Backup BB 22 Backup to beginning Pause or restart recording E 3 Erase rec...

Page 269: ...is not recorded Park and Page cannot occur Note Park and Page is only available at Subscriber Mailboxes Park and Page and Direct Inward Lines To have Park and Page activate for an extension s Direct Inward Line DIL the extension user should for ward their calls to voice mail The following chart shows the interaction between voice mail and the for warded DIL The operation occurs regardless of wheth...

Page 270: ... Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER SUBSCRIBER PARK PAGING STRING PAGE 437 This string should be FW ext P 10M The default setting for this item is FW ext 10M ext subscriber s extension number Step 2 Check the Combined Paging Programming 2 1 31 02 01 INTERNAL PAGING GROUP ASSIGNMENT INTERNAL PAGING GROUP NUMBER Assign the extension to one of the Internal Paging Groups used by Com...

Page 271: ...ed and turned off 1 After the Automated Attendant answers dial the subscriber s extension number If the subscriber s extension is busy Park and Page does not occur You are asked to leave a message in the called exten sion s mailbox instead 2 Voice mail tries rings the subscriber s extension If unanswered you can dial 1 to leave a message in the subscriber s mailbox 2 to page again 3 for other opti...

Page 272: ... you interpret this diagnostic For more on the Port Activity turn to page 318 Following is an example of the Port Activity diagnostic Related Features Diagnostics page 114 Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance Reports page 267 The UX Mail Administrator provides a comprehensive set of reports for monitoring system performance and usage Programmi...

Page 273: ... dial tone the voice mail port dials a digit which is the leading digit of the Extension option above If the dialing the digit breaks dial tone the test is successful If dialing the digit does not break dial tone the test fails and voice mail takes the port out of service Related Features Diagnostics page 114 Diagnostics help you troubleshoot your voice mail and keep it operating at peak performan...

Page 274: ...perating correctly and then return it to service once you have corrected the problem Following is a sample of the Ports In Out of Service diagnostic Related Features Diagnostics page 114 Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance Reports page 267 The UX Mail Administrator provides a comprehensive set of reports for monitoring system performance and ...

Page 275: ...nnouncement Mailbox is only available at Subscriber Mailboxes Related Features Announcement Mailbox page 48 An Announcement Mailbox plays a pre recorded greeting to mailbox callers Greeting page 153 The Pre Greeting Announcement message is only available if the Subscriber Mailbox greeting is recorded and active Subscriber Mailbox page 279 Pre Greeting Announcement Mailbox is only available at Subs...

Page 276: ...ent Mailbox message B 2 Backup BB 22 Backup to beginning G 4 Go forward Pause or restart listening VU 88 Turn volume up VD 83 Turn volume down VN 86 Return volume to normal Exit listen mode R 7 Record a new Announcement Mailbox message Record message B 2 Backup BB 22 Backup to beginning Pause or restart recording E 3 Erase recording Exit recording mode E 3 Erase the Announcement Mailbox message Go...

Page 277: ...trator see UX MAIL ADMINISTRATOR PROGRAM PAGE 13 For help with connecting to the UX Mail embedded web server see UX MAIL INSTALLATION PAGE 1 When you want to customize the voice mail features see CUSTOMIZE PAGE 322 If you need to view various system reports see REPORTS PAGE 487 For other tools and diagnostics you can use to maintain your system see TOOLS PAGE 515 Related Features System Administra...

Page 278: ...Property Management System Integration PMSI 260 Chapter 2 Features UX Mail Manual Property Management System Integration PMSI Description TBD Related Features TBD Programming TBD Operation TBD ...

Page 279: ... caller bypasses the mailbox greeting hearing Recording and a beep instead and can leave a Con fidential Message This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit e g 1 to leave a message Otherwise the mailbox greeting if recorded would be heard again Quick Urgent Message without Greeting REC2U The caller bypasses the mailbox greeting hearing Recordin...

Page 280: ...aller leave a message in any caller dialed mailbox the corresponding Number option should be IV The have the caller leave a message in a mailbox within the selected digit s range e g 300 399 for the digit 3 the corresponding Number option should be XXX By default key Action is REC1 and Number is IV Step 4 Optionally set up an Urgent Quick Message with Greeting REC1U Action 4 1 CUSTOMIZE DIAL ACTIO...

Page 281: ...er leave a message in a mailbox within the selected digit s range e g 300 399 for the digit 3 the corresponding Number option should be XXX By default key Action is REC1 and Number is IV Step 8 To have REC1 REC1C and REC1U callers hear At the tone you can leave your message for instead of the Subscriber Mailbox greeting 8 1 CUSTOMIZE SYSTEM OPTIONS GENERAL 2 GREETING FOR QUICK MSG MAILBOX TRANSFER...

Page 282: ...database For more on running the Real Trace see page 316 Following is a sample of the Real Trace diagnostic Related Features Diagnostics page 114 Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance Reports page 267 The UX Mail Administrator provides a comprehensive set of reports for monitoring system performance and usage Trace Viewer page 291 The Trace Vie...

Page 283: ...and a second which con serves storage space but sacrifices message quality Programming Step 1 Enable Recording Silence Elimination 1 1 CUSTOMIZE SYSTEM OPTIONS GENERAL 1 ELIMINATE RECORDING SILENCE PAGE 461 If enabled voice mail automatically eliminates quiet silent periods from recorded mes sages By default this option is disabled No Step 2 After enabling Recording Silence Elimination set the max...

Page 284: ...ministrator is as simple as typing the UX Mail IP Address into your browser s address line Off site your browser request will have to tunnel through the site s firewall using VPN or port forwarding The site net work administrator should be able to help you set this up You will need to provide the following informa tion about the UX Mail The IP address Gateway Address and subnet mask See ASSIGNING ...

Page 285: ...hows the configuration of each Dial Action Table Reports DIAL ACTION TABLES REPORT PAGE 493 Distribution Lists Lists the set up of each Distribution List Reports DISTRIBUTION LISTS REPORT PAGE 495 Mailbox Options Displays the programming for each mail box You can include all the options avail able in Customize Mailbox Options if required Reports MAILBOX OPTIONS REPORT PAGE 497 Mailbox Directory Li...

Page 286: ...gramming Step 1 To run al report 1 1 SEE THE REPORTS TABLE ABOVE FOR MORE ON EACH REPORT Operation See the REPORTS table above for more on each report System Options Lists all the Customize System Options programming Reports TOOLS PAGE 515 Message Status Shows information about the messages stored in a mailbox View MESSAGE STATUS PAGE 320 Reports Report Description For more see ...

Page 287: ...ng Return Receipt arrived on date and time from extension number or name Voice mail then plays the original message Related Features Message Record page 220 A Subscriber or Guest Mailbox user can record and send a message to any other Subscriber Guest Mes sage Center or Future Delivery Mailbox Programming No additional programming required Operation Return Receipt Log onto Subscriber Guest or Mess...

Page 288: ...s between these two types of Automated Attendant transfer With Unscreened Transfer calls from the Automated Attendant ring like other transferred calls and dis play the incoming Caller ID data if provided by telco and enabled in programming Screened Transfers ring like Intercom calls and do not display Caller ID until the call is answered Both Screened and Unscreened Transfers route unanswered cal...

Page 289: ...nsfer with an Unscreened Transfer Unscreened Transfer page 299 After an Automated Attendant caller dials an extension voice mail immediately transfers the call to the destination and hangs up With Active Greeting Not Recorded 1 Puts call on Hold 2 Tries extension i e tests for status 3 Rings extension If answered transfers call If unanswered plays name if recorded or extension number Voice mail th...

Page 290: ...ep 2 Set how many rings a Screened Transfer will ring an unanswered extension before recalling to the Automated Attendant 2 1 CUSTOMIZE MAILBOX OPTIONS EDIT CALL ROUTING CALL HANDLING RE DIRECT TRANSFER PAGE 359 Set how many rings 0 255 a TRF call will ring before recalling By default this option is 3 Step 3 If required automatically convert Screened Transfers to a subscriber s extension to Unscre...

Page 291: ...red undelivered Future Delivery messages 3 1 CUSTOMIZE MAILBOX OPTIONS EDIT FUTURE DELIVERY SECURITY CODE PAGE 367 By default this entry is None no default Security Code set up Step 4 Optionally require a guest to enter a Security Code before logging onto their Guest Mailbox 4 1 CUSTOMIZE MAILBOX OPTIONS EDIT GUEST GENERAL SECURITY CODE PAGE 369 By default this entry is None no default Security Co...

Page 292: ...pecify how many times a caller can incorrectly enter a Security Code before voice mail reroutes the call 10 1 CUSTOMIZE SYSTEM OPTIONS GENERAL 2 MAILBOX LOGON ATTEMPT LIMIT PAGE 462 This interval also determines how many times 1 99 attempts a caller can enter an incor rect mailbox number after a remote logon The default setting for this option is 3 Operation Changing or Deleting a Security Code Fr...

Page 293: ...dministrator Menu DS 37 Access the Delete Security Code options Enter the number of the mailbox whose Security Code you want to delete D 3 Delete the Security Code for selected mailbox and go back to Sys tem Administrator Menu Go back to System Administrator Menu without deleting the Secu rity Code Go back to System Administrator Menu without deleting a Security Code 0 Plays Help message ...

Page 294: ...ce mail Related Features Security Code page 273 The System Administrator s Mailbox must have a Security Code enabled to use the Shutdown proce dure System Administrator page 283 The Shutdown option is only available to the System Administrator Programming None Operation Accessing the System Administrator Options Log onto System Administrator s Mailbox 301 SA 72 Access the System Administrator Menu...

Page 295: ...llows an Automated Attendant caller to log directly into a mailbox Go To A Mailbox page 151 Page 336 HUP Hang Up Voice mail says Goodbye and hangs up Hang Up page 160 Page 337 LANG1 Switch to Language 1 Allows an Automated Attendant caller to switch the voice prompt language to LANG1 normally English Mnemonic Bilingual Voice Prompts page 73 Page 339 LANG2 Switch to Language 1 Allows an Automated A...

Page 296: ...ithout Greeting Allows an Automated Attendant caller to leave a Quick Confidential Message at an extension The caller will not hear the extension s per sonal greeting Quick Message page 261 Page 338 REC2U Quick Urgent Message without Greeting Allows an Automated Attendant caller to leave a Quick Urgent Message at an extension The caller will not hear the extension s per sonal greeting Quick Messag...

Page 297: ...dant call Call Blocking page 81 The Subscriber Mailbox can block calls from the Automated Attendant If enabled the mailbox will block Screened Transfers TRFs Unscreened Transfers UTRFs and Directory Dialing DIRF and DIRL transfers from the Automated Attendant Call Queuing page 84 Automated Attendant callers can queue wait in line for a subscriber s busy extension Voice mail tells them their positi...

Page 298: ...all Routing Mailbox page 247 The Next Call Routing Mailbox provides additional dialing options after a caller leaves a message in a Subscriber Mailbox Park and Page page 251 Voice mail can park an Automated Attendant call at the subscriber s extension and automatically page with a prerecorded greeting announcing the parked call Pre Greeting Announcement Mailbox page 257 When enabled for a Subscrib...

Page 299: ...OGON TRANSFER USE REMOTE LOGIN AS DIRECT PAGE 434 If enabled an extension user can directly dial a specific voice mail port and log on as if they pressed their message key Normally this option is disabled No By default this option is disabled No Step 6 Set the maximum length of recorded messages left in the Subscriber Mailbox 6 1 CUSTOMIZE SYSTEM OPTIONS TIMERS SUBSCRIBER MESSAGE LENGTH PAGE 472 S...

Page 300: ...pes of messages 120 seconds long maximum Step 8 Optionally review the following reports Reports MAILBOX OPTIONS REPORT PAGE 497 Reports MAILBOX DIRECTORY REPORT PAGE 499 Reports MAILBOX NUMERIC LIST REPORT PAGE 500 Reports MAILBOX ACCESS COUNT REPORT PAGE 501 Reports MAILBOX CALL FLAGS REPORT PAGE 503 Reports MESSAGE USAGE REPORT PAGE 511 Operation N A ...

Page 301: ...ystem Administrator options BR 27 Record the Broadcast Message BROADCAST MESSAGE PAGE 75 W 9 Record a Welcome Message WELCOME MESSAGE PAGE 308 I 4 Record an Instruction Menu INSTRUCTION MENU PAGE 162 DD 33 Record a Directory Dialing Message DIRECTORY DIALING MESSAGE PAGE 130 AN 26 Record an Announcement Message ANNOUNCEMENT MESSAGE PAGE 53 N 6 Record a Mailbox Name MAILBOX NAME PAGE 180 SO 76 Enab...

Page 302: ...ain Name Server DNS or Name Server Programming Step 1 Designate a Subscriber Mailbox as a System Administrator 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER SUBSCRIBER SYSTEM ADMINISTRATOR PAGE 439 THE OPTIONS ARE No Subscriber Mailbox is not a System Administrator INTRA Subscriber Mailbox is a System Administrator only for the Tenant Group to which it belongs INTER Subscriber is a System Administ...

Page 303: ...strator has unique system administration functions such as recording Welcome Mes sages and Instruction Menus and deleting messages in a co worker s mailbox Programming Step 1 Designate a Subscriber Mailbox as a System Administrator 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER SUBSCRIBER SYSTEM ADMINISTRATOR PAGE 439 THE OPTIONS ARE No Subscriber Mailbox is not a System Administrator INTRA Subscri...

Page 304: ...g up the site database prior to re initialization Programming Step 1 To re initialize the voice mail database 1 1 FROM THE MAIN MENU CLICK INSTALL OPTIONS 1 2 SET THE COMPRESSION DEFAULT SECURITY DEFAULT BILINGUAL AND NUMBERING PLAN OPTIONS AS REQUIRED 1 3 FOR OPTION SELECT INSTALL SYSTEM 1 4 CLICK Install Options Your voice mail database will automatically rebuild with all the factory defaults us...

Page 305: ...icts messaging and routing to members of the same Tenant Group By default Intertenant Messaging is disabled No Step 3 Assign ports and mailboxes to specific Tenant Groups 3 1 CUSTOMIZE PORT OPTIONS TENANT PAGE 454 Voice mail provides from 1 4 Tenant Groups By default all voice mail ports are in Tenant Group 1 3 2 CUSTOMIZE MAILBOX OPTIONS EDIT ANNOUNCEMENT TENANT PAGE 354 Voice mail provides from ...

Page 306: ...nant Groups By default all Subscriber Mailboxes are in Tenant Group 1 3 10 CUSTOMIZE MAILBOX OPTIONS EDIT SUBSCRIBER GENERAL TENANT PAGE 423 Voice mail provides from 1 4 Tenant Groups By default all Subscriber Mailboxes are in Tenant Group 1 3 11 CUSTOMIZE MAILBOX OPTIONS EDIT TRUNK TENANT PAGE 452 Voice mail provides from 1 4 Tenant Groups By default all Trunk Mailboxes are in Tenant Group 1 Step...

Page 307: ... Time Stamp page 67 After a user listens to a message voice mail can optionally announce the time and date the message was left Time and Date Stamp page 290 An extension can listen to a message and dial a code to hear the time the message was sent Programming None Operation Compatibility Guidelines UX Mail will automatically obtain the Time and Date from the UX5000 clock Hearing the Current Time a...

Page 308: ...message to hear the time and date the message was sent as well as the caller s number Related Features Auto Time Stamp page 67 After a user listens to a message voice mail can optionally announce the time and date the message was left Caller ID page 97 With Caller ID installed and programmed the Time and Date Stamp also includes the caller s number Listening to Messages page 173 Turn to this featu...

Page 309: ...wing is a sample of the Trace Viewer diagnostic Related Features Diagnostics page 114 Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance Real Trace page 264 The Real Trace diagnostic shows in real time the voice mail events as they occur Reports page 267 The UX Mail Administrator provides a comprehensive set of reports for monitoring system performance and ...

Page 310: ...ated with an Answering Table that specifies which dialing options Dial Action Table and announcements are available to Automated Attendant callers Dial Action Table page 116 Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table Directory Dialing page 120 Directory Dialing will follow Transfer Only Mailbox programming Greeting page 153 The Subscriber Mailbox ...

Page 311: ...ten dant to the subscriber s mailbox Monitored Transfer page 230 Automated Attendant Monitored Transfers can automatically transfer an outside caller to an extension Screened Transfer page 270 Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension Unscreened Transfer page 299 Automated Attendant Unscreened Transfers can automatically transfer an outside...

Page 312: ...o an ACD Group master number Programming Step 1 Optionally assign a TRF action to the key on the active Dial Action Table that you want to route to the ACD Group master number 1 1 CUSTOMIZE DIAL ACTION TABLES TRF ACTION SCREENED TRANSFER PAGE 336 To transfer directly to the master number Action should be TRF and the corresponding Number option should be the master extension number By default key 3...

Page 313: ...Transfer to an ACD Group UX Mail Manual Chapter 2 Features 295 2 Operation N A ...

Page 314: ...y limit access to the Trunk Mailbox Programming Step 1 Set up a Trunk Mailbox 1 1 CUSTOMIZE MAILBOX OPTIONS EDIT TRUNK MAILBOX TYPE PAGE 451 Select Trunk 001 072 Step 2 Optionally assign a department name for the Trunk Mailbox 2 1 CUSTOMIZE MAILBOX OPTIONS EDIT TRUNK DEPARTMENT PAGE 451 This information appears on the Distribution List page 495 and Mailbox Options page 497 reports By default there...

Page 315: ...Trunk Mailbox UX Mail Manual Chapter 2 Features 297 2 Reports MAILBOX DIRECTORY REPORT PAGE 499 Reports MAILBOX NUMERIC LIST REPORT PAGE 500 Reports MAILBOX ACCESS COUNT REPORT PAGE 501 Operation N A ...

Page 316: ...mally leave it undefined By default in Dial Action Tables 1 and 2 keys 1 2 5 6 7 and 8 have Undefined Rout ing Related Features Dial Action Table page 116 Undefined Routing is a Dial Action Table Action Instruction Menu page 162 The active Call Routing Mailbox s Instruction Menu repeats after a caller dials a digit with an Undefined Routing Programming Step 1 To set up an Undefined Routing for a D...

Page 317: ... do not display Caller ID until the call is answered Both Screened and Unscreened Transfers route unanswered calls to the subscriber s greeting recorded or default so the caller can leave a message However only Screened Transfer allows the caller to dial 2 to reach the Next Call Routing Mailbox options if programmed The following table shows in detail how Unscreened Transfer operates Unscreened Tr...

Page 318: ... mail calls screens the destination exten sion to see if the transfer can go through With Active Greeting Not Recorded 1 Puts call on Hold 2 Briefly tries extension i e tests for status then hangs up to transfer call unscreened If answered connects call just like a UX5000 transfer If unanswered in a default UX5000 plays name if recorded or extension number Voice mail then prompts caller to leave a...

Page 319: ...1 CUSTOMIZE DIAL ACTION TABLES UTRF ACTION UNSCREENED TRANSFER PAGE 336 Normally to reach extensions that have mailboxes the corresponding Number option should be XXX Note that the key you choose for this action is the first digit of the called extension number By default key 0 and TIMEOUT are both UTRF actions to the operator 301 Operation N A ...

Page 320: ...that the urgent message has not been heard It will then play a copy of the urgent message Related Features Message Notification for Urgent Messages page 217 A Subscriber Guest or Message Center Mailbox user can set up Message Notification to provide unique handling for urgent messages Return Receipt page 269 After recording and sending a message to a co worker a Subscriber or Guest Mailbox user ca...

Page 321: ...x RS 77 Record and send a message Record at the tone and press when you are done For other recording options see MESSAGE RECORD PAGE 220 Enter the mailbox number s to receive the message up to 10 For other recording options see MESSAGE RECORD PAGE 220 U 7 Tag the message as urgent Send the message 0 Plays Help message at any level ...

Page 322: ... option at its default setting 32 kbits sec Related Features Recording Silence Elimination page 265 Voice mail can automatically remove quiet silent periods from recorded messages to conserve mes sage space Recording Silence Elimination may however cause stored messages to sound choppy and or unnatural Programming Step 1 During initial installation select the Voice Compression Rate 1 1 INSTALLATIO...

Page 323: ... voice mail ports do not answer or are busy During periods of high traffic this prevents the outside calls from ringing voice mail for an inordinate amount of time There are two types of Voice Mail Overflow Immediate and Delayed With immediate overflow calls immediately reroute to other extensions when all voice mail ports do not answer or are busy With delayed overflow calls reroute after a prese...

Page 324: ...utomated Attendant callers may be able to select the language of their choice System Administrator page 283 The Voice Prompts can be rerecorded by the System Administrator Programming No additional programming is required Operation Customizing Rerecording the Voice Prompts Log onto System Administrator s mailbox 301 SA 72 Access System Administrator options PC 72 Select Prompt Customization 1 Sele...

Page 325: ... to Messages page 173 While or after listening to a message an extension user has many message handling options from which to choose Future Delivery Mailbox page 146 Guest Mailbox page 157 Message Center Mailbox page 190 Subscriber Mailbox page 279 These mailbox types can use Volume Control Programming No additional programming required Operation Listening to Messages Log onto Subscriber Guest or ...

Page 326: ...Automated Attendant answers the caller can dial 1 then the single digits for extensions Related Features Answering Table page 54 Determines how the Automated Attendant answers outside calls on each voice mail port Automated Attendant page 68 The Answering Table determines how the Automated Attendant answers calls Call Routing Mailbox page 88 The mailbox associated with an Answering Table that spec...

Page 327: ... recorded the caller hears silence If you record an Instruction Menu and Welcome Message and then disable this option voice mail erases your recordings By default this option is disabled No Operation Recording a Welcome Message for a Call Routing Mailbox Log onto System Administrator s mailbox 301 SA 72 Access System Administrator options W 9 Select Welcome Messages Enter the Call Routing Mailbox ...

Page 328: ...Welcome Message 310 Chapter 2 Features UX Mail Manual ...

Page 329: ...option works In this section you ll find out about each option the features that the option affects and how to enter the option s data into system memory When you want to customize a feature find it in Section 2 and learn about it Section 2 will tell you what options you have to change to get the operation you want Then look up the options in this section and customize them as required Reports The...

Page 330: ...ew Description The UX Mail Administrator Main Menu is the voice mail programming interface The Main Menu provides menu items for Installation Installation options View To view Diagnostics and Reports Customize To customize the voice mail options Reports To monitor system performance Tools To diagnose your system Main Screen ...

Page 331: ...number of ports currently installed up to 16 3 For Option select Install Ports 4 Reset the UX Mail You must reset the system so it will recognize the new port configuration Compression To change the voice compression 1 From the Main Menu click Install Options 2 For Compression select the compression rate voice mail will use when storing messages Review VOICE COMPRESSION RATE PAGE 304 before changi...

Page 332: ... Default BiLingual select the language voice mail will use as the default voice prompt language Your choices are English 1 English mnemonic and English 2 English numeric unless the Sys tem Administrator has substituted French or Spanish for one or both of these default languages Review BILINGUAL VOICE PROMPTS PAGE 73 before changing this entry Options English 1 Default English mnemonic The voice p...

Page 333: ... 72 Default for Trunk Mailboxes 3 For Starting Extensions enter the first Subscriber Mailbox or Trunk Mailbox number Options Up to 7 digits using 0 9 or None 301 Default for extensions 001 Default for trunks 4 For Extension Type select a type for the entry you are programming Options Undefined Subscriber Default for extensions Trunk Default for trunks 5 For Numbering Plan click Apply Changes 6 Cli...

Page 334: ...cur Following are sample Real Trace reports The Real Trace report provides the following options Pause Pause the report Resume Resume the report after pausing Scroll On Turn on scrolling which causes the report to always display the bottom of the report i e the most recent events Scroll Off Turn off scrolling The display says fixed while events are added to the bottom of the report Exit Exit the R...

Page 335: ...rt provides a history of system events stored in the voice mail trace database While voice mail is running it is constantly storing a history of what it is doing in this database Use the Trace Viewer to look at the data in this database Below is a sample Trace Viewer Report The Trace File opens in your designated text file editor ...

Page 336: ... to show the activity at each voice mail port This diagnostic shows in real time what it happening at each voice mail port NEC Unified Solutions Technical Service personnel can help you interpret this diagnostic Following is an example of the Port Activity diagnostic followed by an explanation of the report fields ...

Page 337: ... Idle The port is idle Recording Recording a message or greeting Playing Playing a message or voice prompt Get DTMF Waiting to receive DTMF tones Off Hook Going off hook Send DTMF Sending dialing DTMF tones On Hook Going on hook Do PCPM Programmed Call Progress Monitoring Mailbox The mailbox currently connected to the voice mail port N A N A Tone Type The tone currently on the voice mail port Busy...

Page 338: ...s You see 2 Click Move to You see 3 Enter the mailbox you want to view OK You see for the selected mailbox The Message Status Report has the following fields Total This is the total number of messages in stored in the mailbox Not Heard This is the number of messages that have not been listened to Attribute Summarizes the mailbox s message status Latest Indicates the time and date of the newest mes...

Page 339: ...Misc Options UX Mail Manual Chapter 3 Programming 321 3 Misc Options Description Misc Options shows the voice mail version number To see the Misc Options 1 From the Main Menu click View Misc Options You see ...

Page 340: ...Call Routing Mailbox See ANSWERING TABLE PAGE 54 for more DIL to Voice Mail Master 700 Port Options Answering Table 1 Monday Friday 8 00AM Dial Action Table 1 Call Routing Mailbox 812 Call Routing Mailbox 813 Dial Action Table 2 Call Routing Mailbox 814 Monday Friday Noon Monday Thursday 5 00PM Friday 5 00PM Customize Port Options Answering Table Customize Answering Tables Customize Dial Action Ta...

Page 341: ... end of a range cannot go past Sunday For example you cannot enter We Mo A specific date For example 25 12 means December 25th N None Default Schedule 1 Mo Fr Schedule 1 starts on Monday through Friday Schedule 2 Mo Fr Schedule 2 starts on Monday through Friday Schedule 3 Mo Th Schedule 3 starts on Monday through Thursday Schedule 4 Fr Schedule 1 starts on Friday Time For each Schedule use this op...

Page 342: ...is option to assign a Call Routing Mailbox to the Schedule Use the Call Routing Mailbox to record the Welcome Message and Instruction Menu and to select the Dial Action Table For more on Call Routing Mailboxes see CALL ROUTING MAILBOX PAGE 88 For more on Dial Action Tables see DIAL ACTION TABLE PAGE 116 1 For the currently selected Schedule click in the field and enter the Call Routing Mailbox num...

Page 343: ...TRANSFER PAGE 98 for more Programming Caller I D Number For the selected table enter the number you want the Automated Attendant to detect Options Digits up to 16 Normally you enter the complete 10 digit number you want to detect e g 2039265400 N None I special code used as a wild card to represent any digit To detect all calls from area code 203 and route them to the associated Action entry for e...

Page 344: ...pecial code used as a wild card to represent any digit Use I in combination with the X special code below to automatically extract the Action entry from the received number X special code used as a recognize digit variable Voice mail will recognize and treat as an Caller I D Action entry any digit received that is repre sented by the X variable in the Caller I D Action field For example XXXIIIIIII...

Page 345: ...on pager notification cycle begins voice mail will wait this interval before retrying a callout that was answered but not acknowledged by the called party This could occur for example if an off site answer ing machine answers the notification callout See MESSAGE NOTIFICATION PAGE 199 for more Options Time in minutes 1 999 Default 2 minutes General Wait between Non pager RNA Callouts Once a non pag...

Page 346: ...t Attempts Once a non pager notification cycle begins voice mail will retry an incomplete callout for the number of times specified in this option If the total of callouts that are unacknowledged Ring No Answer or busy exceeds the setting of this option voice mail cancels the notification See MESSAGE NOTIFICATION PAGE 199 for more Options Number of attempts 1 99 Default 3 attempts General Wait bet...

Page 347: ...eport When this option is enabled voice mail will collect Message Notification callout data for the Callout Log Report see page 492 When this option is disabled voice mail will not collect Message Notification callout data for the Callout Log Report See MESSAGE NOTIFICATION PAGE 199 for more Options Yes or No Default No ...

Page 348: ...ttempts Use this option to set how many times the system should attempt to complete a network callout to deliver a network message The value you enter includes the initial delivery attempt plus retries For example with the default setting of 2 the system will try the initial network callout and retry once If the callout still doesn t go through the system sends the network message back to the mail...

Page 349: ... the extension at the programmed time for the number of rings specified in this option See HOTEL MOTEL SERVICES PAGE 161 for more Options Number of rings 1 99 Default 3 attempts Optional Insert leading 1 for Caller ID When an extension user places a Caller ID Return Call this option determines if voice mail adds a leading 1 before dialing the callback For example if enabled voice mail dials 1 foll...

Page 350: ...voice mail port which places it on Hold To set the duration of the Flash Timer see CUSTOMIZE SYSTEM OPTIONS TIMERS FLASH TIMER PAGE 474 H Hang up This command tells voice mail to hang up To set the duration of the Hang Up Timer see CUSTOMIZE SYSTEM OPTIONS TIMERS HANG UP TIMER PAGE 475 M Monitored pause This command waits for 2 seconds and then continues if busy tone or reorder tone are not detect...

Page 351: ... 00AM Dial Action Table 1 Call Routing Mailbox 812 Call Routing Mailbox 813 Dial Action Table 2 Call Routing Mailbox 814 Monday Friday Noon Monday Thursday 5 00PM Friday 5 00PM Customize Port Options Answering Table Customize Answering Tables Customize Dial Action Table Customize Dial Action Table Dial Action Table 1 and 2 Dialing Options Dial an extension number or 0 for the operator Default Auto...

Page 352: ... UTRF to 01 Unscreened Transfer to operator 1 UND Undefined UND Undefined 2 UND Undefined UND Undefined 3 TRF to XXX Screened Transfer to user dialed extension UND Undefined 4 TRF to XXX Screened Transfer to user dialed extension UND Undefined 5 UND Undefined UND Undefined 6 UND Undefined UND Undefined 7 UND Undefined UND Undefined 8 UND Undefined UND Undefined 9 HUP Hang up UND Undefined REC1 to ...

Page 353: ...column You cannot edit this option Options N A Default N A UND Action Undefined Routing No Routing Use this key action if you want a key to have no routing no operation When an Automated Attendant caller presses an undefined key they hear That is an invalid entry Please try again The caller can then dial another option See UNDEFINED ROUTING PAGE 298 for more Number Option N A Additional Informatio...

Page 354: ...s Number Option Normally to reach extensions that have mailboxes the corresponding Number option should be XXX Note that the key you choose for this action is the first digit of the called extension number For example to allow callers to place Screened Transfers to 300 399 for key 3 enter TRF in the Action field and XXX in the Number field If the destination extension does not have a mailbox defin...

Page 355: ...to leave a Quick Message at an extension With this action the caller will not hear the extension s greeting prior to leaving the message Instead the caller hears the voice prompt Recording followed by a beep Number Option To have the caller leave a Quick Message at a specific extension the corresponding Number option should be the extension number To have the caller leave a Quick Message at any ca...

Page 356: ... a Quick Confidential Message at a specific extension the corresponding Number option should be the extension number To have the caller leave a Quick Confidential Message at any caller dialed extension of any length the corresponding Number option should be IV To have the caller leave a Quick Confidential Message at a caller dialed extension in a specific range the corresponding Number option shou...

Page 357: ... key 3 enter LOGON in the Action field and XXX in the Number field To have the caller press the LOGON key and then dial a mailbox of their own choosing enter None Do not use the C option in the Number field stay in current mailbox with the LOGON Action Additional Information See LOG ONTO VOICE MAIL PAGE 177 for more LANG1 Action Switch to Language 1 Use this key action to allow an Automated Attend...

Page 358: ...the called extension s mailbox similar to a Screened Transfer Number Option Normally to reach extensions that have mailboxes the corresponding Number option should be XXX Note that the key you choose for this action is the first digit of the called extension number For example to allow callers to place Monitored Transfers to 300 399 for key 3 enter MTRF in the Action field and XXX in the Number fi...

Page 359: ...em Options TIMERS HANG UP TIMER PAGE 475 I Caller dialed digit that is ignored This command represents a single caller dialed digit that voice mail will ignore To ignore more than one digit enter more than one I command For example to have the digit 4 call extension 302 regardless of which digits in the range 400 499 the caller dials for key 4 enter the Action UTRF and the Number III302 M Monitore...

Page 360: ...an consist of Subscriber Guest Message Center and Network Alias mailboxes There are a total of 100 Distribution Lists See DISTRIBUTION LIST PAGE 131 for more Setting Up Distribution Lists Enter Mailbox s below Use this option to enter Subscriber Guest Message Center and Network Alias mailboxes into the Distribu tion List The list can consist of as many mailboxes as you have defined for these types...

Page 361: ...Customize Distribution Lists UX Mail Manual Chapter 3 Programming 343 3 Remove Add List ...

Page 362: ... OPTIONS DELETE PAGE 350 for more on deleting mailboxes Adding Mailboxes Mailbox Type Select the type of mailbox you want to add Mailbox Enter the mailbox or mailboxes you want to add You can enter a range of mailboxes e g 400 410 a comma separated non consecutive list e g 400 410 500 511 or a combination of both Add Click Apply to add the mailbox es Compatibility Guidelines When adding a Subscrib...

Page 363: ...e to Click to jump to a different mailbox Next Mailbox xxx Click to go to the next mailbox e g from 310 to 311 Copy See UNDERSTANDING THE COPY COMMAND PAGE 347 Click a tab to access the options under that tab Before leaving the current tab click to send your changes to the system Click to go to the previous mailbox Click to jump to different mailbox Click to go to the next mailbox Click to select ...

Page 364: ...it 346 Chapter 3 Programming UX Mail Manual Filter Click to select the type of mailbox you want to view Option Tabs Click a tab to access the options under that tab Apply Changes Before leaving a screen always click Apply Changes ...

Page 365: ... new Department entry and ignore the Repeat Count data 4 The Copy Command will not copy the following Guest Message Center and Subscriber Mailbox options General Security Code Message Notification Area Codes Message Notification Notification Phone Number Message Notification Call Type Message Notification Notification Mode Message Notification Security Code Required 5 The Copy Command will copy th...

Page 366: ...want to copy Answering Table Caller ID Options Table Dial Action Table Mailbox Port Tenant The Subscriber Mailbox screens that follow are used as an example only 2 Select Copy You see 3 Enter the number of the mailbox that is the end of the range you want to copy The Copy Command will copy the selected items to the range that extends from the current mailbox to the mailbox specified in this step ...

Page 367: ...t the options you want to copy 6 Do one of the following Click Apply changes to copy the selected options to the specified range Select additional options on other tabs then click Apply changes on any tab for this mailbox to copy the selected options to the specified range Shows the range to be copied ...

Page 368: ... for new mailboxes you require In this option you will choose The individual or range of mailboxes you want to delete The type of mailboxes you are deleting Deleting Mailboxes Mailbox Type Select the type of mailbox you want to delete Mailbox Enter the mailbox or mailboxes you want to delete You can enter a range of mailboxes e g 400 410 a comma separated non consecutive list e g 400 410 500 511 o...

Page 369: ...by the System Administrator the same as for normal Announcement Mailboxes ACD Announcement Mailbox Options Mailbox Type Use this option to select the mailbox type See ACD ANNOUNCEMENT MAILBOX PAGE 45 Options Select ACD Announce Default By default there are no ACD Announcement Mailboxes defined Name You can program a name for an ACD Announcement Mailbox Normally this name is used only for system re...

Page 370: ...Menu for that mailbox and can use any of its dialing options See NEXT CALL ROUTING MAILBOX PAGE 247 for more Options Call Routing Mailbox Number 7 digits maximum using 0 9 N None Default N None No Call Routing Mailbox assigned Tenant Use this option to specify to which Tenant Group the ACD Announcement Mailbox belongs If Tenant Groups are not set up in CUSTOMIZE SYSTEM OPTIONS GENERAL 1 NUMBER OF ...

Page 371: ...ENT MAILBOX PAGE 48 for more Announcement Mailbox Options Type Use this option to select the mailbox type Options Select Announcement Default By default mailboxes 800 809 are predefined as Announcement Mailboxes Security Code Use this option to require Announcement Mailbox callers to enter a security code before hearing the recorded announcement See SECURITY CODE PAGE 273 for more Options Security...

Page 372: ...STRIBUTION LIST page 495 and MAILBOX OPTIONS page 497 reports Options Characters 10 characters maximum using any keyboard characters Default No entry Next Call Routing Mailbox This option provides additional dialing options to Announcement Mailbox callers When you specify a Next Call Routing Mailbox after listening to the Announcement Mailbox message the caller will Hear the Instruction Menu for t...

Page 373: ...8 for more Options 0 10 Message repeats 0 10 times Default 0 Message doesn t repeat Hang Up After If enabled If this option is enabled voice mail will hang up after the caller hears the Announcement Mailbox message followed by any repeats specified in the Repeat Count option If a caller dials a digit while listening to the Announcement Mailbox message voice mail hangs up If disabled If this option...

Page 374: ...e 2 Call Routing Mailbox 814 Monday Friday Noon Monday Thursday 5 00PM Friday 5 00PM Customize Port Options Answering Table Customize Answering Tables Customize Dial Action Table Customize Dial Action Table Dial Action Table 1 and 2 Dialing Options Dial an extension number or 0 for the operator Default Automated Attendant Answering All ports Use Answering Table 1 Which chooses Call Routing Mailbox...

Page 375: ...ry Dial a Call Routing Mailbox be sure to define the Call Routing Mailbox leading digit in your Dial Action Tables For example using the default mailbox numbering in your Dial Action Tables for digit 8 be sure Action TRF or UTRF and Number XXX See DIRECTORY DIALING PAGE 120 for more See REPORTS PAGE 267 for more on the system s reports Options Characters 25 characters maximum using A Z Default No ...

Page 376: ...irectory List the Call Routing Mailbox belongs This entry is associated with the Directory List to Use option in Call Routing and Directory Dialing mailboxes To allow Automated Attendant callers to Directory Dial a Call Routing Mailbox be sure to define the Call Routing Mailbox leading digit in your Dial Action Tables For example using the default mailbox numbering in your Dial Action Tables for d...

Page 377: ...CTION TABLE PAGE 116 and CALL ROUTING MAILBOX PAGE 88 for more Options 1 500 Call Routing Mailbox is assigned to Dial Action Table 1 500 N None Call Routing Mailbox is assigned to no Dial Action Table Default Call Handling Re direct Transfer This option sets how long a TRF call from the Automated Attendant will ring an unanswered extension before recalling See SCREENED TRANSFER PAGE 270 for more O...

Page 378: ...mail will wait for an Automated Attendant caller who doesn t dial before routing the call to the Timeout destination If the Dial Action Table assigned to this Call Routing Mailbox does not have a Timeout action programmed This option determines how long voice mail will wait for an Automated Attendant caller who doesn t dial before repeating the Instruction Menu See CALL ROUTING MAILBOX PAGE 88 and...

Page 379: ...neral Type Use this option to select the mailbox type Options Select Dir Dialing Default By default there are no Directory Dialing Mailboxes defined General Name You can program a name for a Directory Dialing Mailbox Voice mail can use this name for Directory Dial ing This name also appears on system reports To allow Automated Attendant callers to Directory Dial a Directory Dialing Mailbox be sure...

Page 380: ...ons 1 4 Tenant Groups 1 4 Default 1 General Directory List Use this option to specify to which Directory List the Directory Dialing Mailbox belongs This entry is asso ciated with the Directory List to Use option in the Call Routing and Directory Dialing mailboxes that you ll use to name dial this Directory Dialing mailbox if any To allow Automated Attendant callers to Directory Dial a Directory Di...

Page 381: ...rectory Dial For example To Directory Dial to extensions 300 399 for digit 3 be sure Action TRF or UTRF and Number XXX To Directory Dial to mailboxes 300 399 for digit 3 be sure Action GOTO and Number XXX Options 1 100 1 500 in UX Mail Call Routing Mailbox is assigned to Dial Action Table 1 100 500 in UX Mail N None Call Routing Mailbox is assigned to no Dial Action Table Default N None No Dial Ac...

Page 382: ...ry Dialing Mailbox has a Timeout action programmed This option determines how long voice mail will wait for a caller who doesn t dial Voice mail will remind the caller twice that they haven t dialed enough digits and then route the caller to the Timeout destination If the Dial Action Table assigned to this Directory Dialing Mailbox does not have a Timeout action pro grammed This option determines ...

Page 383: ...tribution Default By default Distribution Mailboxes are 845 854 Name You can program a name for a Distribution Mailbox Voice mail can use this name for Directory Dialing this name also appears on system reports To allow Automated Attendant callers to Directory Dial a Distribution Mailbox be sure to define the Distribution Mailbox leading digit in your Dial Action Tables If you choose 851 for your ...

Page 384: ...up the Distribution Mailbox belongs If Tenant Groups are not set up in Customize System Options GENERAL 1 NUMBER OF TENANTS PAGE 460 voice mail provides a single tenant See TENANT SERVICE PAGE 287 for more Options 1 4 Tenant Groups 1 4 Default 1 Directory List Use this option to specify to which Directory List the Directory Dialing Mailbox belongs This entry is asso ciated with the Directory List ...

Page 385: ...ery Mailbox per system If you want to create a new one you must delete the default Future Delivery Mailbox 861 first See FUTURE DELIVERY MAILBOX PAGE 146 for more Options Select Future Delivery Default By default the Future Delivery Mailbox is 861 Security Code Use this option to enter a Security Code for the Future Delivery Mailbox If the Future Delivery Mailbox has a Security Code entered anyone...

Page 386: ...ilbox This information appears on the Distribution List page 495 and Mailbox Options page 497 reports See FUTURE DELIVERY MAILBOX PAGE 146 for more Options Characters 25 characters maximum using keyboard characters Default No entry Directory List This option is not used Do not make an entry for this item Number of Messages Use this option to set the maximum number of messages that can be left in t...

Page 387: ...neral Type Use this option to select the mailbox type See GUEST MAILBOX PAGE 157 for more Options Select Guest Default By default Guest Mailboxes are 819 820 829 830 839 840 849 and 850 General Security Code Use this option to enter the Security Code for the Guest Mailbox The Security Code protects the mailbox from unauthorized access A Guest Mailbox user can also use OP in Mailbox Options to ente...

Page 388: ...uest Mailbox for digit 8 be sure Action GOTO or LOGON and Number XXX See DIRECTORY DIALING PAGE 120 for more To record a name for a Guest Mailbox see MAILBOX NAME PAGE 180 See REPORTS PAGE 267 for more on the system s reports Options Characters 25 characters maximum using A Z Default No entry General Department Use this option to assign a department name to the Guest Mailbox This information appea...

Page 389: ... NUMBER OF TENANTS PAGE 460 voice mail provides a single tenant See TENANT SERVICE PAGE 287 for more Options 1 4 Tenant Groups 1 4 Default 1 Guest Mailbox Next Call Routing Mailbox Dialing Options Action While listening to greeting or while recording While recording is paused 0 Sends message if any and executes 0 action from Next Call Routing Mailbox Plays recording options help message 1 Pauses r...

Page 390: ... all Directory Lists N None Mailbox is assigned to no Directory Lists Default A All General Number of Messages Use this option to set the maximum number of messages that can be left in the Guest Mailbox If a caller tries to leave a message once this limit is reached they hear That mailbox is full Voice mail then routes the call back to the Automated Attendant Call Routing Mailbox See MESSAGE STORA...

Page 391: ...option is dis abled all the remaining Subscriber Mailbox Message Notification options are unavailable See MESSAGE NOTIFICATION PAGE 199 for more Options Yes or No Default Yes Compatibility Guidelines When using the UX Mail Administrator to enter dial strings take care not to enter illegal characters such as dashes Enter only those characters allowed by the option you are programming The following ...

Page 392: ...e MESSAGE NOTIFICATION PAGE 199 for more Options No The Guest Mailbox user cannot enter long distance callout numbers Yes The Guest Mailbox user can enter long distance callout numbers Some The Guest Mailbox user can enter the long distance callout numbers specified in Area Codes below Default No Message Notification Allowed Area Codes If you entered Some for the Long Distance Calls option above u...

Page 393: ...TOMIZE TENANT OPTIONS ACCESS DIGITS BEFORE LONG DISTANCE CALLOUT PAGE 481 If entering a digital pager number append the number with several pauses P The pauses give the pager service time to answer See MESSAGE NOTIFICATION PAGE 199 for more Options Digits 30 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detect...

Page 394: ... 10 digit call This capability is not available to mailbox users entering callout numbers from their mailbox See MESSAGE NOTIFICATION PAGE 199 for more Options Internal internal call see above Local local call see above Long Dis long distance call see above Default Internal internal call Message Notification Mode Use this option to specify the type of device the Notification Number is dialing Each...

Page 395: ...ication recipient to enter the Guest Mailbox s security code before they can listen to the messages from that mailbox This option applies to Normal Notification Mode only In addition the Guest Mailbox must have a security code enabled See MESSAGE NOTIFICATION PAGE 199 for more Options Yes Security Code required No Security Code not required Default No Security Code not required ...

Page 396: ...aging Message Listen Mode Use this option to determine the type of messages a guest will listen to when they dial L 5 after they log onto their mailbox The guest can listen to all messages just new messages just saved messages or just held messages The guest can temporarily override this option and listen to other message types by using the Select Listen Mode options 1N 1S 1H and 1A from their mai...

Page 397: ...happens when a Guest Mailbox user completely listens to a new message and then exits their mailbox without either saving SA or erasing E the message Depending on the setting of this option voice mail will either automatically save or erase the message If the mailbox user hangs up before listening to the entire new message in either case voice mail retains the message as a held message See AUTO ERA...

Page 398: ... s Number Use this option to enable the Make Call feature for the Guest Mailbox Once enabled voice mail asks the caller leaving a message to enter their number prior to leaving the message This allows the guest to listen to the message and then dial MC to call the person back without knowing the caller s number Normally this feature is used when Caller ID is not available or installed This option ...

Page 399: ...hem the setting of this option should not affect mailbox operation Lamp Logon Transfer Forced Unscreened Transfer Do not use this option Since Message Center Mailboxes do not have extensions associated with them the setting of this option should not affect mailbox operation Lamp Logon Transfer Transfer Only Mailbox Do not use this option Since Message Center Mailboxes do not have extensions associ...

Page 400: ...x Use this option to specify the Announcement Mailbox used for the First Time Tutorial When you make an entry in this option be sure you have also enabled either Option 1 or Option 2 in First Log In Option above The First Time Tutorial will occur only when the guest logs into their mailbox for the first time From a System Administrator s mailbox use SA AN Mailbox Number R to record the Announcemen...

Page 401: ...lect the mailbox type Options Select Interactive Default There are no Interactive Mailboxes by default General Name You can program a name for an Interactive Mailbox Voice mail can use this name for Directory Dialing This name also appears on system reports To allow Automated Attendant callers to Directory Dial an Interactive Mailbox be sure to define the Interactive Mailbox leading digit in your ...

Page 402: ...ing table shows these options Clicking on the Next Call Routing Mailbox button automatically opens the programming screen for the designated Call Routing Mailbox See NEXT CALL ROUTING MAILBOX PAGE 247 for more Options Call Routing Mailbox Number 7 digits maximum using 0 9 N None Default 811 Action Interactive Mailbox Next Call Routing Mailbox Dialing Options 0 Executes 0 action from Next Call Rout...

Page 403: ...tion to specify to which Directory List the Interactive Mailbox belongs This entry is associated with the Directory List to Use option in Call Routing and Directory Dialing mailboxes that you ll use to name dial this Interactive Mailbox if any To allow Automated Attendant callers to Directory Dial an Interactive Mailbox be sure to define the Interactive Mailbox leading digit in your Dial Action Ta...

Page 404: ...g Time Limit for Dialing Commands This timer sets how long voice mail allows the Interactive Mailbox caller to wait before dialing commands i e digits See INTERACTIVE MESSAGING PAGE 166 for more Options 0 99 seconds Default 5 seconds This option is normally not used You should leave it at its default setting 5 seconds ...

Page 405: ...3 Waits the Silent Limit for Responses interval for a response 4 Repeats the prompt again 5 Waits the Silent Limit for Responses interval for a response 6 Routes the caller back to the Automated Attendant Call Routing Mailbox See INTERACTIVE MESSAGING PAGE 166 for more Options 1 25 seconds Default 3 seconds Interactive Mailbox Use this option to determine into which mailbox the Interactive Mailbox...

Page 406: ... then hangs up before answering all the remaining prompts If Record Incomplete Responses is enabled all responses are recorded even if each prompt has not been answered If Record Incomplete Responses is disabled recording occurs only if the caller answers each Interactive Prompt See INTERACTIVE MESSAGING PAGE 166 for more Options Yes or No Default No Interactive Pre Greeting Closing Announcement M...

Page 407: ...ubscriber Mailbox it lacks the following features See MESSAGE CENTER MAILBOX PAGE 190 for more General Tab General Type Use this option to select the mailbox type Options Select Message Center Default By default Message Center Mailboxes are 815 818 825 828 835 838 and 845 848 CALL BLOCKING MESSAGE RECORD RS CALL ANNOUNCING MESSAGE REPLY RE CALL FORWARD TO A MAILBOX PARK AND PAGE CALL WAITING PRE G...

Page 408: ...Action TRF UTRF LOGON or GOTO and Number XXX See DIRECTORY DIALING PAGE 120 for more To record a name for a Message Center Mailbox see MAILBOX NAME PAGE 180 See REPORTS PAGE 267 for more on the system s reports Options Characters 25 characters maximum using A Z Default No entry General Department Use this option to assign a department name to the Message Center Mailbox This information appears on ...

Page 409: ...ability to record a message as well as use the 0 option from the Dial Action Table associated with the Next Call Routing Mailbox Normally the 0 option is a UTRF to the system operator This allows the mailbox user to record a greeting such as Please leave a mes sage at the beep or dial 0 for assistance The table below shows the function of each key a caller can dial while leaving a message in the M...

Page 410: ...ing is paused 0 Sends message if any and executes 0 action from Next Call Routing Mailbox Plays recording options help message 1 Sends message if any and executes 1 action from Next Call Routing Mailbox N A 2 Sends message if any and executes 2 action from Next Call Routing Mailbox N A 3 Sends message if any and executes 3 action from Next Call Routing Mailbox Erases message if any and prompts to ...

Page 411: ...irectory Dialing mailboxes that you ll use to name dial this Message Center Mailbox if any To allow Automated Attendant callers to use Directory Dial to leave a message in a Message Center Mailbox using the default mailbox numbering for digit 8 be sure Action TRF UTRF LOGON or GOTO and Number XXX See DIRECTORY DIALING PAGE 120 for more Options 1 100 Mailbox is assigned to Directory List 1 100 A Al...

Page 412: ...or one or both of these default languages When a user logs onto the Message Center Mailbox they hear voice prompts in the language specified by this option Automated Attendant i e Call Routing Mailbox callers routed via the LOGON and GOTO actions also hear the language selected in this option See BILINGUAL VOICE PROMPTS PAGE 73 for more Options Choose one of 2 language choices Normally the options...

Page 413: ...not activate Message Notification In addition if this option is disabled all the remaining Message Center Mailbox Message Notification options are unavailable See MESSAGE NOTIFICATION PAGE 199 for more Options Yes or No Default Yes Compatibility Guidelines When using the UX Mail Administrator to enter dial strings take care not to enter illegal characters such as dashes Enter only those characters...

Page 414: ...NOTIFICATION PAGE 199 for more Options No The Message Center Mailbox user cannot enter long distance callout numbers Yes The Message Center Mailbox user can enter long distance callout numbers Some The Message Center Mailbox user can enter the long distance callout numbers specified in Area Codes below Default No Message Notification Allowed Area Codes If you entered Some for the Long Distance Cal...

Page 415: ...IZE TENANT OPTIONS ACCESS DIGITS BEFORE LOCAL CALLOUT PAGE 480 CUSTOMIZE TENANT OPTIONS ACCESS DIGITS BEFORE LONG DISTANCE CALLOUT PAGE 481 If entering a digital pager number append the number with several pauses P The pauses give the pager service time to answer See MESSAGE NOTIFICATION PAGE 199 for more Options Digits 30 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seco...

Page 416: ...6 5400 and this is a 10 digit local call you can set Call Type to Local even though it is a 10 digit call This capability is not available to mailbox users entering callout numbers from the mailbox Options Internal internal call see above Local local call see above Long Dis long distance call see above Default Internal internal call Message Notification Mode Use this option to specify the type of ...

Page 417: ...ent to enter the Message Center Mailbox s security code before they can listen to the messages from that mailbox This option applies to Normal Notification Mode only In addition the Message Center Mailbox must have a security code enabled See MESSAGE NOTIFICATION TO MESSAGE DELIVERY PAGE 204 for more Options Yes Security Code required No Security Code not required Default No Security Code not requ...

Page 418: ...oldest first Messaging Message Listen Mode Use this option to determine the type of messages a Message Center Mailbox caller will listen to when they dial L 5 after they log onto the mailbox The user can listen to all messages just new messages just saved messages or just held messages The user can temporarily override this option and listen to other message types by using the Select Listen Mode o...

Page 419: ...Use this option to determine what happens when a Message Center Mailbox user completely listens to a new message and then exits the mailbox without either saving SA or erasing E the message Depending on the setting of this option voice mail will either automatically save or erase the message If the mailbox user hangs up before listening to the entire new message in either case voice mail retains t...

Page 420: ... followed by a beep when the Message Center Mailbox extension user initiates Conversation Record If disabled the voice prompt and beep will not occur See CONVERSATION RECORD PAGE 108 for more Options Yes or No Default Yes Messaging Ask Caller s Number Use this option to enable the Make Call feature for the Message Center Mailbox Once enabled voice mail asks the caller leaving a message to enter th...

Page 421: ...th them the setting of this option should not affect mailbox operation Lamp Logon Transfer Forced Unscreened Transfer Do not use this option Since Message Center Mailboxes do not have extensions associated with them the setting of this option should not affect mailbox operation Lamp Logon Transfer Transfer Only Mailbox Do not use this option Since Message Center Mailboxes do not have extensions as...

Page 422: ...his option Since Message Center Mailboxes do not have extensions associated with them the setting of this option should not affect mailbox operation Lamp Logon Transfer External Extension Number Do not use this option Since Message Center Mailboxes do not have extensions associated with them the setting of this option should not affect mailbox operation ...

Page 423: ...r more Options Select Network Default By default there are no Network Mailboxes assigned General Security Code Use this option to enter the Security Code for the Network Mailbox The Security Code protects the mailbox from unauthorized access The System Administrator can delete the Security Code for the Network Mailbox See SYSTEM ADMINIS TRATOR PAGE 283 for more For more on security codes see SECUR...

Page 424: ...eneral Department Use this option to assign a department name to the Network Mailbox This information appears on the Dis tribution List page 495 and Mailbox Options page 497 reports Options Characters 10 characters maximum using A Z Default No entry General Next Call Routing Mailbox Use this option to assign a Next Call Routing Mailbox to a Network Alias Mailbox This provides callers with addition...

Page 425: ...he call initially came from a Call Routing Mailbox such as the Automated Attendant dialing sends the message and routes the caller back to the initial Call Routing Mailbox also called the previ ous Call Routing Mailbox Recording a Personal Greeting in the Network Alias Mailbox does not change the routing in the following table Network Alias Mailbox Option N None Enables 0 Action Action While liste...

Page 426: ... Next Call Routing Mailbox Plays recording options help message 1 Sends message if any and executes 1 action from Next Call Routing Mailbox N A 2 Sends message if any and executes 2 action from Next Call Routing Mailbox N A 3 Sends message if any and executes 3 action from Next Call Routing Mailbox Erases message if any and prompts to re record 4 Sends message if any and executes 4 action from Nex...

Page 427: ...callers to leave a message and provides additional dialing capabilities See NEXT CALL ROUTING MAILBOX PAGE 247 for more on this application For Next Call Routing Mailbox choose a unique mailbox not associated with the Automated Attendant e g 821 instead of 811 For the Call Routing Mailbox selected above choose a Dial Action Table not associated with the Auto mated Attendant e g 10 instead of 1 For...

Page 428: ... recording options help message 1 Executes 1 action from Next Call Routing Mailbox N A 2 Executes 2 action from Next Call Routing Mailbox N A 3 Executes 3 action from Next Call Routing Mailbox Erases message if any and prompts to re record 4 Executes 4 action from Next Call Routing Mailbox N A 5 Executes 5 action from Next Call Routing Mailbox Plays recorded message if any and pauses Dial to appen...

Page 429: ...gned to no Directory Lists Default N None General Number of Messages Use this option to set the maximum number of messages that can be left in the Network Mailbox If a caller tries to leave a message once this limit is reached they hear That mailbox is full Goodbye Voice mail then hangs up See MESSAGE STORAGE LIMIT PAGE 227 for more Options 1 1000 messages Default 32 General Bilingual Mode Use thi...

Page 430: ...users in the local system record and send messages for mailboxes in the remote system A Network Remote Mailbox does not correspond to a specific mailbox When record ing and sending a message the user selects the Network Remote Mailbox followed by the number of the specific mailbox in the remote system See Networking AMIS on page 236 for more Options Alias Network Alias Mailbox Remote Network Remot...

Page 431: ...ypes of callouts Internal Local or Long Distance Internal calls redial exactly as entered They are normally 3 or 4 digits long Local calls are preceded by the whatever digits or commands are entered in Customize Tenant Options ACCESS DIGITS NETWORK LOCAL CALLOUT PAGE 481 Long Distance calls are preceded by whatever digits or commands are entered in Customize Tenant Options ACCESS DIGITS BEFORE NET...

Page 432: ...systems for a typical system installed in North America 1 In the sending system enter the number of the sending system in Customize Tenant Options GENERAL SITE S NETWORK TELEPHONE NUMBER PAGE 477 using delimiters Enter the number exactly as it should be dialed excluding the leading 1 if required and trunk access codes 2 In the receiving system enter this same number in the Network Mailbox and turn...

Page 433: ...d waits for 2 seconds and then continues You can enter a pause command anywhere in the dial string S Wait for sound This command waits 2 seconds for any constant sound such as non standard dial tone and continues if sound is detected W Wait for dial tone This command waits for CO dial tone and then continues Default N None Network Network Country Code If the system to which network messages will b...

Page 434: ... for a valid delivery time instead See Networking AMIS on page 236 for more Options End hour 0 23 0 12 OO midnight 23 11 00PM Default 17 5 00PM Network Wait Between Deliveries Use this option to set how often the system should check the network mailbox to see if there are any new messages that must be delivered If you need real time delivery of new messages for example set this option at 1 one min...

Page 435: ...d and Save see above Network Message Retention Use this option to determine how long a Network Mailbox will retain held and saved messages The system automatically deletes messages from the Network Mailbox after it deletes them but the mailbox could accu mulate saved messages as follows An extension user logs onto the Network Mailbox before the message has been delivered The user then listens to a...

Page 436: ...MAILBOX PAGE 279 for more General Tab General Type Use this option to select the mailbox type Options Select Subscriber Default Mailboxes 300 499 are Subscriber Mailboxes General Security Code Use this option to enter the Security Code for the Subscriber Mailbox The Security Code protects the mail box from unauthorized access An extension user can also use OP in Mailbox Options to enter their Secu...

Page 437: ... this option to assign a department name to the Subscriber Mailbox This information appears on the Dis tribution List page 495 and Mailbox Options page 497 reports Options Characters 10 characters maximum using any keyboard characters Default No entry General Extension Use this option to assign an extension to a Subscriber Mailbox Normally the extension number and the Subscriber Mailbox number are...

Page 438: ...the call initially came from a Call Routing Mailbox such as the Automated Attendant dialing sends the message and routes the caller back to the initial Call Routing Mailbox also called the previ ous Call Routing Mailbox Recording a Personal Greeting in the Subscriber Mailbox does not change the routing in the following table Subscriber Mailbox Option N None Enables 0 Action Action While listening ...

Page 439: ...ext Call Routing Mailbox Plays recording options help message 1 Sends message if any and executes 1 action from Next Call Routing Mailbox N A 2 Sends message if any and executes 2 action from Next Call Routing Mailbox N A 3 Sends message if any and executes 3 action from Next Call Routing Mailbox Erases message if any and prompts to re record 4 Sends message if any and executes 4 action from Next ...

Page 440: ...les callers to leave a message and provides additional dialing capabilities See NEXT CALL ROUTING MAILBOX PAGE 247 for more on this application For Next Call Routing Mailbox choose a unique mailbox not associated with the Automated Attendant e g 821 instead of 811 For the Call Routing Mailbox selected above choose a Dial Action Table not associated with the Auto mated Attendant e g 10 instead of 1...

Page 441: ...ys recording options help message 1 Executes 1 action from Next Call Routing Mailbox N A 2 Executes 2 action from Next Call Routing Mailbox N A 3 Executes 3 action from Next Call Routing Mailbox Erases message if any and prompts to re record 4 Executes 4 action from Next Call Routing Mailbox N A 5 Executes 5 action from Next Call Routing Mailbox Plays recorded message if any and pauses Dial to app...

Page 442: ...fault A All General Number of Messages Use this option to set the maximum number of messages that can be left in the Subscriber Mailbox If a caller tries to leave a message once this limit is reached they hear That mailbox is full Goodbye Voice mail then hangs up See MESSAGE STORAGE LIMIT PAGE 227 for more Options 1 1000 messages Default 32 100 in UX Mail General Bilingual Mode Use this option to ...

Page 443: ...if this option is disabled all the remaining Subscriber Mailbox Message Notification options are unavailable See MESSAGE NOTIFICATION PAGE 199 for more Options Yes or No Default Yes Compatibility Guidelines When using the UX Mail Administrator to enter dial strings take care not to enter illegal characters such as dashes Enter only those characters allowed by the option you are programming The fol...

Page 444: ... NOTIFICATION PAGE 199 for more Options No The Subscriber Mailbox user cannot enter long distance callout numbers Yes The Subscriber Mailbox user can enter long distance callout numbers Some The Subscriber Mailbox user can enter the long distance callout numbers specified in Area Codes below Default No Message Notification Allowed Area Codes If you entered Some for the Long Distance Calls option a...

Page 445: ... CALLOUT PAGE 480 Customize Tenant Options ACCESS DIGITS BEFORE LONG DISTANCE CALLOUT PAGE 481 If entering a digital pager number append the number with several pauses P See MESSAGE NOTIFICATION PAGE 199 for more Options Digits 30 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detected F Flash This command hook...

Page 446: ...al even though it is a 10 digit call This capability is not available to mailbox users entering callout numbers from their mailbox Options Internal internal call see above Local local call see above Long Dis long distance call see above Default Internal internal call Message Notification Mode Use this option to specify the type of device the Notification Number is dialing Each device has unique re...

Page 447: ...pient to enter the Subscriber Mailbox s security code before they can listen to the messages from that mailbox This option applies to Normal Notification Mode only In addition the Subscriber Mailbox must have a security code enabled See MESSAGE NOTIFICATION TO MESSAGE DELIVERY PAGE 204 for more Options Yes Security Code required No Security Code not required Default No Security Code not required ...

Page 448: ...ge Listen Mode Use this option to determine the type of messages a subscriber will listen to when they dial L 5 after they log onto their mailbox The subscriber can listen to all messages just new messages just saved messages or just held messages The subscriber can temporarily override this option and listen to other message types by using the Select Listen Mode options 1N 1S 1H and 1A from their...

Page 449: ...rmine what happens when a Subscriber Mailbox user completely listens to a new mes sage and then exits their mailbox without either saving SA or erasing E the message Depending on the setting of this option voice mail will either automatically save or erase the message If the mailbox user hangs up before listening to the entire new message voice mail retains the message as a held message See AUTO E...

Page 450: ...Record beep If enabled all parties on a call will hear the voice prompt Recording followed by a beep when the extension user initiates Conversation Record If disabled the voice prompt and beep will not occur See CONVERSATION RECORD PAGE 108 for more Options Yes or No Default Yes Messaging Ask Caller s Number Use this option to enable the Make Call feature for the Subscriber Mailbox Once enabled vo...

Page 451: ...D Lamp Logon Transfer Lamp Off String TBD Lamp Logon Transfer Forced Unscreened Transfer Use this option to enable or disable Automated Attendant Forced Unscreened Transfer for the Subscriber Mailbox If enabled each Screened Transfer TRF to the extension is converted to an Unscreened Transfer UTRF If disabled Screened Transfers from the Automated Attendant occur normally See SCREENED TRANSFER PAGE...

Page 452: ...ice mail port and log onto their mailbox just as if they pressed their Message Waiting key If disabled a Remote Logon requires the extension user to separately dial their mailbox number after dialing a specific voice mail port The setting of this option has no affect on Direct Logon i e pressing the Message Waiting key Normally this option is not used See SUBSCRIBER MAILBOX PAGE 279 for more Optio...

Page 453: ...enabled either Option 1 or Option 2 in First Log In Option above The First Time Tutorial will occur only when the subscriber logs into their mailbox for the first time From a System Administrator s mailbox use SA AN Mailbox Number R to record the Announcement Message for the Announcement Mailbox specified in this option See FIRST TIME TUTORIAL PAGE 139 for more Options Announcement Mailbox Number ...

Page 454: ...ess codes such as FP9 You should enter these codes in Customize System Options DIAL STRINGS TRANSFER EXTERNAL PAGE 467 See EXTERNAL EXTENSION PAGE 137 for more Options Digits 15 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detected F Flash This command hook flashes the voice mail port which places it on Hold ...

Page 455: ...yzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detected F Flash This command hook flashes the voice mail port which places it on Hold To set the duration of the Flash go to TIMERS FLASH TIMER PAGE 474 H Hang up This command tells voice mail to hang up To set the duration of the Hang Up Timer see Customize System Options TIMERS HANG UP TIMER PAGE...

Page 456: ...Waiting turned on From the subscriber s mailbox use OP CW O to enable call Waiting Park and Page interacts with Personal Greeting Paging Message and Personal Greeting disable Call Waiting CALL WAITING PAGE 95 for more Options Digits 20 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detected F Flash This command...

Page 457: ...ide caller can then dial 1 to leave a message or 2 for other options i e route back to the Automated Attendant Option 2 Call Announcing is available when the called subscriber s extension is idle the same as Option 1 as well as when the subscriber is busy on a handset call This option requires that Voice Over be enabled for the subscriber s extension When the subscriber is busy on a handset call V...

Page 458: ...box See PRE GREETING ANNOUNCEMENT MAILBOX PAGE 257 for more Options Announcement Mailbox Number up to 7 digits using 0 9 and N None Default N None The default Announcement Mailboxes are 800 809 Subscriber Call Queuing Use this option to enable or disable Call Queuing for the Subscriber Mailbox See CALL QUEUING PAGE 84 for more Options Yes or No Default No Subscriber Block Auto Attendant Use this o...

Page 459: ...more on setting up the Email Integration Sync Mode option Options All Folders all public folders are synchronized Inbox Only only the public inbox is synchronized VM Folder Only only the public Voice Mail Messages folder is synchronized Do not use this option with Outlook Express None no synchronization Default All Folders all public folders are synchronized Email Email Name Use this option to spe...

Page 460: ...o to SETTING THE DOMAIN NAME SERVER PAGE 12 If you entered your entire email address in Email EMAIL NAME you don t have to make an entry in this option Options Up to 80 alphanumeric characters Default No entry Email Smtp Port Use this option to specify the port logical connection in the email server uses for SMTP Normally this is port 25 which is preassigned by the IANA as the Well Konwn TCP Port ...

Page 461: ...ith their voice mail mailbox The IMAP4 server name is typically similar to imap emailserver com Options Up to 80 alphanumeric characters Default No entry Email Imap4 Port Use this option to specify the port logical connection in the email server uses for IMAP4 For IMAP4 with out SSL this is normally port 143 For IMAP4 with SSL this is normally port 993 These ports are preas signed by the IANA as t...

Page 462: ...o entry Email Imap4 Authentication Use this option to specify the method of IMAP4 Authentication required by the IMAP4 server The authen tication methods supported by UX Mail are Login DRAM MD5 or Plain Options Plain Login DRAM MD5 Default Plain Email Imap4 Search Mode Use this option to specify how the site s email server searches for a message using the IMAP4 Search com mand Normally an email se...

Page 463: ...AP and click Next 5 In the E Mail Accounts Internet E mail IMAP screen enter the following information 6 Click More Settings select the Connection tab and verify that Connect using my local area net work LAN is selected 7 Click OK to return to the E Mail Accounts Internet E mail IMAP screen 8 Click Next Finish to complete the installation To set up an IMAP4 account with Outlook 2000 1 Move all you...

Page 464: ... synchronized 1 In Outlook right click on your email IMAP server and click IMAP Folders 2 In the IMAP Folders screen click Query 3 In the list of displayed folders in the All tab select the folders you want to subscribe and click Sub scribe 4 Click the Subscribed tab to review and or edit your list of subscribed folders 5 Click OK Part 3 Delete the IMAP4 Account Outlook 2003 Only To delete the IMA...

Page 465: ...hange but synchronization is lost Set up Outlook rule to move new voice mail email to an IMAP4 subscribed folder other than the inbox Message received Status set to new Message lamp updated Email received as unread and synchronization is maintained Set up Outlook rule set to move a new voice mail email to a folder other than the inbox that is not IMAP4 subscribed Message eventually erased Message ...

Page 466: ...Outlook account you just set up in Mailbox Options Edit Sub scriber EMAIL EMAIL INTEGRATION SYNC MODE PAGE 441 select VM Folder Only 2 Click Apply changes 3 From any system extension leave a test message in the mailbox you just configured This will cause Outlook to automatically create the Voice Mail Messages folder This folder will be automatically synchronized subscribed Part 3 Create a Rule to ...

Page 467: ...nt and click Properties 8 Under the Servers tab verify that your incoming mail server is an IMAP server not POP3 9 Under the Connection tab verify that your are connected over your LAN 10 Under the Advanced tab verify that your SMTP and IMAP ports match the requirements of your mail server 11 Click OK to exit Part 2 Enable the VM Folder Only Sync Option in UX Mail To set up the VM Folder ONlY Sync...

Page 468: ... the VM Folder rule in Outlook 2000 1 In Outlook 2000 click Tools Rules Wizard 2 Click New and select Move messages based on content from the Which type of rule do you want to create section of the screen 3 In the Rule description section of the screen click the specific words link 4 In Add new name the rule and click Add 5 Enter Voice Mail Message case sensitive be precise Add OK 6 Click the spec...

Page 469: ...ilbox Options Mailbox Type Use this option to select the mailbox type Options Select Trunk Default 001 072 Name You can program a name for the Trunk Mailbox This name appears on system reports You cannot use the Trunk Mailbox name for Directory Dialing Callers cannot directly access the Trunk Mailbox Department Use this option to assign a department name to the Trunk Mailbox This information appea...

Page 470: ...ups 1 4 Default 1 Directory List This option is not used Bilingual Mode Use this option to set the prompt language for any calls handled by this Trunk Mailbox Your choices are English 1 English mnemonic and English 2 English numeric unless the System Administrator has substituted French or Spanish for one or both of these default languages When the Automated Attendant answers a call on the trunk h...

Page 471: ...e Extension option for this Trunk Mailbox The selection you make in this option overrides the setting of CUSTOMIZE PORT OPTIONS CUSTOMIZE EXTENSION on page 454 Clicking on the Answering Schedule Table button automatically opens the programming screen for the designated Answering Schedule Table See TRUNK MAILBOX PAGE 296 for more Options 1 16 Answering Tables 1 16 N None Default N None ...

Page 472: ...ce mail port belongs If Tenant Groups are not set up in CUSTOMIZE SYSTEM OPTIONS GENERAL 1 NUMBER OF TENANTS PAGE 460 voice mail provides a single tenant See TENANT SERVICE PAGE 287 for more Options 1 4 Tenant Groups 1 4 Default 1 Extension Make an entry in this option to enable the second portion of the port s Self Test diagnostic see the Self Test option below The entry for this option is arbitr...

Page 473: ...vice Default Checked yes in service All licensed voice mail ports are automatically placed in service Self Test Use this option to enable the Self Test diagnostic for the voice mail port If enabled the Self Test diagnostic will occur and then repeat according to the setting of CUSTOMIZE SYSTEM OPTION GENERAL 2 PORT SELF TEST TIMER PAGE 464 The Port Activity report shows the Self Test while it is i...

Page 474: ...g callouts for this port If enabled Networking can use this port when calling the remote site to deliver a network message If disabled this port is unavailable for Net working callouts See NETWORKING AMIS PAGE 236 for more Options Yes or No Default No Immediate Self Test Use this option to perform an immediate Self Test diagnostic on the port See Self Test above for more on this diagnostic Clickin...

Page 475: ...rrect the cause of the failure use this option to put the port back in service and clear the failure from the Port Activity log See Self Test above for more on the Self Test diagnostic Clicking on the Clear Port s Failure button immediately clears the failure from the Port Activity log See DIAGNOSTICS PAGE 114 for more Options N A Default N A ...

Page 476: ...u can t launch the program Options Any keyboard characters 6 max Default UXMAIL General 1 Mailbox Default Security Code Use this option to set the default security code for each mailbox you manually create If you don t specify a default security code during initial installation mailboxes do not have security codes Each mailbox you cre ate after the initial installation uses the Security Code you e...

Page 477: ...phone Number using delimiters Enter the number exactly as it should be dialed excluding the leading 1 if required and trunk access codes 2 In the receiving system enter this same number in the Network Mailbox and turn on Selected Incoming Network Call Mode in System Options In the number in the following CUSTOMIZE MAILBOX OPTIONS EDIT NETWORK fields NETWORK NETWORK PREFIX NUMBER PAGE 415 NETWORK N...

Page 478: ...oose one of 2 language choices Normally the options are English 1 English mnemonic English 2 English numeric Default English 1 This is English mnemonic General 1 Intertenant Messaging Use this option to enable or disable inter tenant messaging If enabled all messaging and routing capabilities are available to all members of all tenant groups If disabled messaging and routing is prevented across te...

Page 479: ...N PAGE 265 for more Options Yes or No Default No General 1 Silence Delay When Eliminate Recording Silence is enabled this timer determines the maximum length of recorded silence voice mail will allow in a recorded message Silent periods longer than this interval are automatically deleted from the message See RECORDING SILENCE ELIMINATION PAGE 265 for more Options 16 1048544 mSec 1048544 mSec is ab...

Page 480: ...erouting the call See LOG ONTO VOICE MAIL PAGE 177 and SECURITY CODE PAGE 273 for more Options 1 99 seconds Default 5 General 2 Mailbox Logon Attempt Limit When voice mail requests the caller to enter their mailbox number or security code this option determines how may times voice mail will make the request total before rerouting the call This also determines how many times the caller can enter in...

Page 481: ... Directory Dialing Minimum Entry Use this option to specify the minimum number of letters dial pad digits a caller using Directory Dialing must dial to reach the destination extension See DIRECTORY DIALING PAGE 120 for more Options 2 10 letters dial pad digits Default 2 General 2 Directory Dialing Play Extension Use this option to enable or disable the ability of voice mail to announce the destina...

Page 482: ...E 114 for more Options 0 9999 minutes Default 15 minutes General 2 Greeting for Quick Msg Mailbox Transfer Use this option to enable or disable the mailbox greeting for calls sent to a Subscriber Mailbox from an Automated Attendant Quick Message If enabled Quick Message callers hear the subscriber Mailbox greeting followed by a beep and can then leave a message If disabled Quick Message callers he...

Page 483: ...ashes the voice mail port which places it on Hold To set the duration of the Flash go to TIMERS FLASH TIMER PAGE 474 M Monitored pause This command waits for 2 seconds and then continues if busy tone or reorder tone are not detected P Pause This command waits for 2 seconds and then continues S Wait for sound This command waits 2 seconds for any constant sound such as non standard dial tone and con...

Page 484: ...tring S Wait for sound This command waits 2 seconds for any constant sound such as non standard dial tone and continues if sound is detected W Wait for dial tone This command waits for CO dial tone and then continues Not used Default N None Dial Strings External Busy Hold Retrieval Use this option to set up the Busy External Hold Retrieval String for the External Extension feature If voice mail ro...

Page 485: ...d such as non standard dial tone and continues if sound is detected W Wait for dial tone This command waits for CO dial tone and then continues Not used Default F Dial Strings Transfer External Use this option to set up the dial string voice mail uses when routing an External Extension transfer This string is typically a flash F followed by a trunk access string such as P9 See EXTERNAL EXTENSION P...

Page 486: ...t for sound This command waits 2 seconds for any constant sound such as non standard dial tone and continues if sound is detected X Extension number Voice mail automatically replaces the X command with the number of the extension to receive the lamp update W Wait for dial tone This command waits for CO dial tone and then continues Beginning of lamp string This command designates the beginning of t...

Page 487: ... uses to hang up a call Options Digits 20 maximum using 0 9 and N None Default 999 Dial Strings Call Pickup Use this option to set up the string voice mail uses for Directed Call Pickup This string is the same as the UX5000 Directed Call Pickup string Options Digits 20 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are...

Page 488: ...its 2 seconds for any constant sound such as non standard dial tone and continues if sound is detected W Wait for dial tone This command waits for CO dial tone and then continues Not used Default 1 Dial Strings Off Hook Call Announce Not used Dial Strings Conference Use this option to set up the dial string voice mail uses to set up a Conference Options Digits 20 maximum using 0 9 and N None A Ana...

Page 489: ...d dial tone and continues if sound is detected X Extension number Voice mail automatically replaces the X command with the number of the extension to receive the lamp update W Wait for dial tone This command waits for CO dial tone and then continues Beginning of lamp string This command designates the beginning of the lamping portion of the string Not used Default None ...

Page 490: ... user to a Subscriber Guest or Message Center Mailbox Outside Automated Attendant callers accessing a mailbox via a LOGON command Subscriber and Guest Mailbox Greetings Call Routing Mailbox Welcome Messages and Instruction Menus Announcement Mailbox messages Interactive Prompts prompts recorded for an Interactive Mailbox See the following for more ANNOUNCEMENT MAILBOX PAGE 48 AUTOMATED ATTENDANT P...

Page 491: ... Name When a Subscriber Mailbox has Call Announcing enabled this is the name that an Automated Attendant caller must record prior to ringing that extension See CALL ANNOUNCING PAGE 78 for more Options 1 999 seconds Default 10 seconds Timers For First Protocol Digit After a voice mail port answers a call this option determines how long voice mail will wait for the first digit in the protocol string...

Page 492: ...t 5 seconds Timers Message Backup Go Ahead Time Use this timer to set the backup go ahead interval This interval sets how far voice mail backs up when a user dials B while recording or listening to a message This interval also sets how far voice mail jumps ahead when a user dials G while listening to a message See LISTENING TO MESSAGES PAGE 173 See MESSAGE RECORD PAGE 220 Options 1 60 seconds Defa...

Page 493: ...o set the duration of the voice mail port hang up on hook that occurs when a dial string or options contains a Hang Up H command You should only change this option if the Hang Up command does not consistently hang up disconnect the voice mail port Options 1 999 in 10 ms increments 1 10 mS Default 150 1 5 seconds ...

Page 494: ...ystem General Tab General Site ID Use this option to identify the installation site For example you can enter the company name and or num ber This is an information only field that does not appear on any reports Options Keyboard characters 25 maximum Default No entry Compatibility Guidelines When using the UX Mail Administrator to enter dial strings take care not to enter illegal characters such a...

Page 495: ... below Enter the number exactly as it should be dialed excluding the leading 1 if required and trunk access codes 2 In the receiving system enter this same number in the Network Mailbox and turn on Selected Incoming Network Call Mode in System Options In the number in the following Customize Mailbox Options Edit Network fields NETWORK NETWORK PREFIX NUMBER PAGE 415 NETWORK NETWORK COUNTRY CODE PAG...

Page 496: ...ailbox that sent the message The number of the remote system If the Site s Network Telephone Number data is not programmed the message recipient will not hear the number of the remote system See NETWORKING AMIS PAGE 236 for more See TIME AND DATE STAMP PAGE 290 for more Options Digits 20 maximum using 0 9 with as a delimiter between the codes Entry must be in the format Country Code Area Code Numb...

Page 497: ...cally replaces the X command with the number of the extension that initially received the message Default X M None General Delay in Dialing Pager Callback Number Use this option to set the delay that occurs just before voice mail dials the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager Set this delay so the pager service has enough time to conn...

Page 498: ...888 XXX XXXX Options Digits 30 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detected F Flash This command hook flashes the voice mail port which places it on Hold To set the duration of the Flash go to TIMERS FLASH TIMER PAGE 474 M Monitored pause This command waits for 2 seconds and then continues if busy to...

Page 499: ...o to TIMERS FLASH TIMER PAGE 474 M Monitored pause This command waits for 2 seconds and then continues if busy tone or reorder tone are not detected P Pause This command waits for 2 seconds and then continues You can enter a pause command anywhere in the dial string S Wait for sound This command waits 2 seconds for any constant sound such as non standard dial tone and continues if sound is detecte...

Page 500: ...ork message to a remote system over a long distance number Voice mail defines long distance numbers as more than 8 digits long A typical entry is 9P where 9 is the trunk access code P is a pause Options Digits 30 maximum using 0 9 and N None A Analyzed pause This command waits for 4 seconds and then continues if busy tone or reorder tone are not detected F Flash This command hook flashes the voice...

Page 501: ...Customize Tenant Options Fax On Demand Cover Page UX Mail Manual Chapter 3 Programming 483 3 Tenant Options Fax On Demand Cover Page Fax On Demand Cover Page Tab Not used ...

Page 502: ...Customize Fax Distribution 484 Chapter 3 Programming UX Mail Manual Fax Distribution Fax Distribution Options Not used ...

Page 503: ...Customize Fax Documents UX Mail Manual Chapter 3 Programming 485 3 Fax Documents Fax Document Options Not used ...

Page 504: ...Customize Fax Port Options 486 Chapter 3 Programming UX Mail Manual Fax Port Options Fax Port Options Not used ...

Page 505: ...sk View Click to view the report in a new browser window then File Save As to save the report as an html file on your PC hard disk Delete Click to delete the report All Reports also provides the following view navigation options Refresh Click to refresh the All Reports screen Top Click to display the top beginning of the report list Up Click to move up the report list from the current display posi...

Page 506: ...u click Answer Tables Report 2 Enter the starting Minimum and ending Maximum Answering Tables to include in the report 3 Enter the report file name e g answer tables 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Answer Schedule Tables Report button updates the report status e g Busy Done Idle Cancel Answer Schedule Tables Report button deletes the re...

Page 507: ... Maximum Caller ID Table numbers to include in the report 3 Enter the report file name e g caller id tables 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Caller ID Options Report button updates the report status e g Busy Done Idle Cancel Caller ID Options Report button deletes the report Append Caller ID Options Report button adds new report data to ...

Page 508: ... on Callout Options Report 2 Enter the report file name e g callout options 4_5_05 Do not enter a file extension such as txt 3 Under Option select Generate Update Status Callout Options Report button updates the report status e g Busy Done Idle Cancel Callout Options Report button deletes the report Append Callout Options Report adds new report data to the bottom of the report specified in step 3 ...

Page 509: ... 3 Digital pager callback number X M Delay in dialing pager callback number 13 sec Delay before pager announcement 18 sec Acc dgts before local callout 9P Acc dgts before long dist callout 9P Remote Tenant enabled No Acc dgts for Remote Tenant None Tenant 4 Digital pager callback number X M Delay in dialing pager callback number 13 sec Delay before pager announcement 18 sec Acc dgts before local c...

Page 510: ... Busy Done Idle Cancel Callout Log Report button deletes the report Append Callout Log Report adds new report data to the bottom of the report specified in step 3 4 Click the Callout Log Report button The report will run see a sample report below To view the report click Report Results or go to All Reports 04 05 05 14 11 39 Page 1 CALLOUTS from 03 30 05 18 06 Total Time Mailbox Port Date Time Min ...

Page 511: ...tarting Minimum and ending Maximum Dial Action Table to include in the report 3 Enter the report file name e g dat 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Dial Action Table Report button updates the report status e g Busy Done Idle Cancel Dial Action Table Report button deletes the report Append Dial Action Table Report button adds new report d...

Page 512: ...ransfer XXX 4 Transfer XXX 5 Undefined None 6 Undefined None 7 Undefined None 8 Undefined None 9 Hang up None Record 1 IV Logon None TO U Transfer 301 DIAL ACTION TABLE 2 Key Action Number 0 U Transfer 301 1 Undefined None 2 Undefined None 3 Transfer XXX 4 Transfer XXX 5 Undefined None 6 Undefined None 7 Undefined None 8 Undefined None 9 Hang up None Record 1 IV Logon None TO U Transfer 301 ...

Page 513: ...on Lists Report 2 Enter the starting Minimum and ending Maximum Distribution List to include in the report 3 Enter the report file name e g distribution lists 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Distribution Lists Report button updates the report status e g Busy Done Idle Cancel Distribution Lists Report button deletes the report Append Dis...

Page 514: ...s the following mailbox es Mailbox Name Dept Type 301 Operator Subscriber 302 Subscriber 303 Subscriber 304 Sales Subscriber 305 Subscriber 306 Subscriber DISTRIBUTION LIST 2 Distribution List 2 is used in Distribution mailbox es Mailbox Name Dept 886 Distribution Mailbox 2 Distribution List 2 contains the following mailbox es Mailbox Name Dept Type 310 Subscriber 311 Subscriber 312 Service Subscr...

Page 515: ... mailbox to include in the report 3 Enter the report file name e g mailbox options 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Mailbox Options Report button updates the report status e g Busy Done Idle Cancel Mailbox Options Report button deletes the report Append Mailbox Options Report button adds new report data to the bottom of the report speci ...

Page 516: ...Reports Mailbox Options Report 498 Chapter 3 Programming UX Mail Manual Subscriber Mailbox ...

Page 517: ...elivery Directory Dialing Network Hotel Guest To run the report 1 From the Main Menu click on Mailbox Directory Report 2 Enter the starting Minimum and ending Maximum mailbox to include in the report 3 Enter the report file name e g mailbox directory 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Mailbox Directory Report button updates the report stat...

Page 518: ...t 2 Enter the starting Minimum and ending Maximum mailbox to include in the report 3 Enter the report file name e g mailbox numeric 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Mailbox Numeric List Report button updates the report status e g Busy Done Idle Cancel Mailbox Numeric List Report button deletes the report Append Mailbox Numeric List Repor...

Page 519: ...unt Report button deletes the report Append Mailbox Access Count Report button adds new report data to the bottom of the report specified in step 3 5 Click the Mailbox Access Count Report button The report will run see a sample report below To view the report click Report Results or go to All Reports Mailbox Type When Access Count Increments Announcement page 353 Each time a caller accesses the An...

Page 520: ...nk 0 005 005 Trunk 0 006 006 Trunk 0 007 007 Trunk 0 008 008 Trunk 0 009 009 Trunk 0 010 010 Trunk 0 011 011 Trunk 0 012 012 Trunk 0 013 013 Trunk 0 014 014 Trunk 0 015 015 Trunk 0 016 016 Trunk 0 017 017 Trunk 0 018 018 Trunk 0 019 019 Trunk 0 020 020 Trunk 0 021 021 Trunk 0 022 022 Trunk 0 023 023 Trunk 0 024 024 Trunk 0 025 025 Trunk 0 026 026 Trunk 0 027 027 Trunk 0 028 028 Trunk 0 029 029 Tru...

Page 521: ...ppend Mailbox Call Flags Report button adds new report data to the bottom of the report spec ified in step 3 5 Click the Mailbox Call Flags Report button The report will run see a sample report below To view the report click Report Results or go to All Reports 04 06 05 09 00 04 Page 1 MAILBOX CALL HANDLING PARAMETERS Greeting Page Call Call Call Mailbox Type AA DND Greeting Name Announcing Waiting...

Page 522: ... Options Report button updates the report status e g Busy Done Idle Cancel Port Options Report button deletes the report Append Port Options Report button adds new report data to the bottom of the report specified in step 3 5 Click the Port Options Report button The report will run see a sample report below To view the report click Report Results or go to All Reports 04 06 05 09 20 07 Page 1 PORT ...

Page 523: ...ort 3 Enter the report file name e g port usage 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Port Usage Report button updates the report status e g Busy Done Idle Cancel Port Usage Report button deletes the report Append Port Usage Report button adds new report data to the bottom of the report specified in step 3 5 Click the Port Usage Report button...

Page 524: ...ick on System Options Report 2 Enter the report file name e g system options 4_5_05 Do not enter a file extension such as txt 3 Under Option select Generate Update Status System Options Report button updates the report status e g Busy Done Idle Cancel System Options Report button deletes the report Append System Options Report button adds new report data to the bottom of the report speci fied in s...

Page 525: ... External Hold retrieval string None Lamp On string XG Lamp Off string X00 Hang Up string 999 Transfer string F External Transfer string None Ringdown string 1 Tenant 1 Fax detect dial string None Tenant 2 Fax detect dial string None Tenant 3 Fax detect dial string None Tenant 4 Fax detect dial string None Call Pickup string W Off hook Call Announce string 6P A Min entry for Directory Dialing 2 Pl...

Page 526: ...ATED ATTENDANT PAGE 68 for more To run the report 1 From the Main Menu click Auto Attendant Port Report 2 Enter the starting Minimum and ending Maximum port numbers to include in the report 3 Enter the report file name e g auto attendant report 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Auto Attendant Port Report button updates the report status e...

Page 527: ...o each schedule See TRUNK MAILBOX PAGE 296 for more To run the report 1 From the Main Menu click Auto Attendant Trunk Report 2 Enter the starting Minimum and ending Maximum Trunk Mailbox numbers to include in the report 3 Enter the report file name e g auto attendant trunk 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Auto Attendant Trunk Report butt...

Page 528: ...Reports Auto Attendant Trunk Report 510 Chapter 3 Programming UX Mail Manual ...

Page 529: ...include in the report 3 Enter the report file name e g message usage 4_5_05 Do not enter a file extension such as txt 4 Under Option select Generate Update Status Message Usage Report button updates the report status e g Busy Done Idle Cancel Message Usage Report button deletes the report Append Message Usage Report adds new report data to the bottom of the report specified in step 3 5 Click the M...

Page 530: ...Reports Fax Distribution Report 512 Chapter 3 Programming UX Mail Manual Fax Distribution Report Description Not used ...

Page 531: ...Reports Fax Documents Report UX Mail Manual Chapter 3 Programming 513 3 Fax Documents Report Description Not used ...

Page 532: ...Reports Fax Port Options Report 514 Chapter 3 Programming UX Mail Manual Fax Port Options Report Description Not used ...

Page 533: ...Use the following options to spec ify the type of backup you want to make System Configuration Database This is your voice mail programming and outgoing messages such as Greetings Welcome Mes sages Instruction Menu Messages and Interactive Prompts The options are Yes or No Feature Files Always leave this option as No Messaging Mailboxes This is the list of mailboxes you want to back up The options...

Page 534: ... Backup Restore and Archive Procedure starting on page 518 Use the following options to specify the type of restore you want to make System Configuration Database This is your voice mail programming and outgoing messages such as Greetings Welcome Mes sages Instruction Menu Messages and Interactive Prompts The options are Yes restore or No do not restore Restore Messaging Mailboxes This is the list...

Page 535: ...k the tgz file name to download the archive to your PC Date Shows the date and time the archive or backup was created For a backup file click the date and time entry to convert the backup into an archive and erase the backup For an archive file click the date and time entry to convert the archive into your current backup Comment Displays the text you entered in the Local Backup Comments field For ...

Page 536: ... Part 2 or restore it to the system see Part 6 To create the local backup 1 From the Main Menu click Local Backup You see 2 Select the options you want to back up and name the file The example above is set to back up all messages at extension 311 to the file 311 messages_11 15 3 For Option select Backup The backup may take several minutes to complete The voice mail will not be accessible during th...

Page 537: ...convert the local back to an archive 1 From the Main Menu click Backup Archives OR In the Local Backup screen click the Archive Options link In either case you see 2 In the Archive field click Archive You see 3 Click OK You see 4 Click the Archive Now link to create the archive tgz file and automatically delete your backup file 5 Click Refresh to check on the status of your archive When the archiv...

Page 538: ...k 1 From the Main Menu click Backup Archives OR In the Local Backup screen click the Archive Options link In either case you see 2 Click the name of the archive file you want to save to your PC hard disk You see 3 Click OK You see 4 Click the file name link You see the standard Windows File Download screen 5 Use standard Windows procedures to save the file to a location of your choosing on your PC...

Page 539: ...al Backup screen click the Archive Options link In either case you see 2 Click Upload an archive You see 3 Click Browse then use standard Windows procedures to open the archive file you previously saved to your PC 4 Once the archive file name displays in the Archive field of the Archive Import Service screen click Upload Now The progress bar that appears in the lower left of the Archive Import Ser...

Page 540: ...nverting an archive to a backup file overwrites your existing backup file To convert an archive file to a backup file 1 From the Main Menu click Backup Archives OR In the Local Backup screen click the Archive Options link In either case you see 2 For the file that you want to convert click Open You see 3 Click OK to begin the conversion When the conversion completes the Backup Archives screen disp...

Page 541: ... file You can only have one restore file at a time A new archive conversion replaces the existing restore file 3 Set the Restore Messaging Mailboxes and the Voice Messages options are required 4 Change the Option field to Restore and click Local Restore 5 Select Update Status in the Option field and click Local Restore to verify that your restore is complete i e shows as Done Part 7 Optionally del...

Page 542: ...Tools Updates 524 Chapter 3 Programming UX Mail Manual Updates Description Not used ...

Page 543: ...Tools Update Check UX Mail Manual Chapter 3 Programming 525 3 Update Check Description Not used ...

Page 544: ...your PC hard disk View Click to view the file in a new browser window then File Save As to save the file as an html file on your PC hard disk Delete Click to delete the file Debug Files also provides the following view navigation options Refresh Refreshes the Debug Files screen Top Displays the top beginning of the file list Up Moves up the file list from the current display Down Moves down the fi...

Page 545: ...on your PC hard disk View Click to view the file in a new browser window then File Save As to save the file as an html file on your PC hard disk Delete Click to delete the file IMAP4 Debug Files also provides the following view navigation options Refresh Refreshes the IMAP4 Debug Files screen Top Displays the top beginning of the file list Up Moves up the file list from the current display Down Mo...

Page 546: ...Chapter 3 Programming UX Mail Manual Misc Setup Description This option is intended for NEC Unified Solutions Technical Services personnel only To see the Misc Setup screen From the Main Menu click Tools Misc Setup You see ...

Page 547: ...econds best case If UX Mail sends an update for a email enabled Subscriber Mailbox and does not receive the correct acknowledgement within 3 minutes 1 UX Mail goes back to its routine synchronization polling 2 Assumes the email server is unresponsive and 3 Does not change the status for the mailbox Delay in response can occur if the email server is busy or makes IMAP synchronization a low priority...

Page 548: ...ves a new voice message and the extension s message waiting LED flashes 2 The subscriber listens to the new message and saves it 3 The message waiting LED continues to flash and UX Mail announces a new message each time the sub scriber logs into their mailbox 4 This condition can continue for several minutes or even hours as multiple sync delays are processed Thread 4 SMTP Delivery This is the SMT...

Page 549: ...ttp access and if successful displays the site s http port number To test a web site s telnet capability 1 In HostName enter the web site URL e g www website com 2 Optional In HostPort enter the specific port you want to test 3 Click Telnet 4 The system accesses the web site s telnet port The on screen message shows the status of the telnet and if successful displays the site s telnet port number ...

Page 550: ...Tools Dial Plan 532 Chapter 3 Programming UX Mail Manual Dial Plan Description This option is not used ...

Page 551: ...inistrator options PC 72 Select Prompt Customization 1 Select language 1 2 Select language 2 Enter prompt number to select a prompt N 6 Hear current prompt number L 5 Listen to default prompt R 7 Record a new prompt Record new prompt V 8 Verify new prompt Listen to new prompt E 3 Erase new prompt Back up to select another prompt Go to next consecutive prompt to go to prompt 1 to exit 0 Plays Help ...

Page 552: ...rt recording at the tone and press the pound key when you are done 27 The record feature is not available at the moment because the system is storing the maximum number of messages Please notify the system administrator 28 Recording has been paused due to silence To continue recording press the star key For a complete list of record ing options press 0 29 Recording has been paused To continue reco...

Page 553: ...er your security code 41 You have _______ 42 _______ message 43 _______ messages 44 Ready 45 For a help message press 0 46 No 47 _______ is busy 48 _______ does not answer 49 To leave a message press one For other options press two 50 Connecting 51 If you are calling from a Touch Tone phone please dial the extension number you wish to reach or dial 0 for assis tance If you are calling from a rotar...

Page 554: ...own press P D To exit this menu press the pound key 62 This network message arrived on ________ 63 ________ through this network telephone number ____________ 64 ________ through an unidentified network telephone number 65 Hundred 66 Thousand 67 Million 68 Billion 69 Your mailbox is almost full 70 Your mailbox is full 71 Please erase some messages 72 There are no more messages Ready to play the fi...

Page 555: ...t your mailbox press X 87 To listen to the mailbox name press L To record a new name press R To erase the name press E To go to another mailbox press the pound key To exit this feature press the pound key twice 88 There is no name recorded for this mailbox To record a name press R To go to another mailbox press the pound key To exit this feature press the pound key twice 89 I m sorry This is a com...

Page 556: ...ady entered the maximum number of mailboxes 110 That mailbox does not exist 111 That mailbox cannot receive messages 112 That mailbox is full 113 That message has not been sent 114 That list is empty 115 The record feature is not available at the moment because there is no more space on the system disk Please notify the system administrator 116 To exit your mailbox press X again To return to your ...

Page 557: ... press L To record a new name press R To erase your name press E To exit this feature press the pound key 127 There is no name recorded for your mailbox To record your name press R To exit this feature press the pound key 128 At the tone please record your name so that I may announce your call When you are done recording press the pound key 129 The name has been erased 130 Welcome to the System Ad...

Page 558: ...ress L To record and send a message press R S For the complete Main Menu of features press 0 139 The welcome message has been erased 140 To listen to the instruction menu for this mailbox press L To record a new instruction menu press R To copy the instruction menu from another mailbox press C To erase the instruction menu press E To go to another instruction menu mailbox press the pound key To ex...

Page 559: ..._____ 159 If this is correct press C If this is incorrect press I 160 Your security code has been changed 161 Your security code has not been changed 162 The following network message was returned to you because ________ 163 until _______ 164 notifying you of messages from _____ 165 notifying you of all messages _____ 166 at this number _____ 167 at this radio pager number _____ 168 at this digita...

Page 560: ...press the pound key To skip to the next setting press the star key To exit press only the pound key 178 Enter the telephone number of the digital pager then press the pound key To skip to the next setting press the star key To exit press only the pound key 179 To require that your security code be entered after accepting a notification call press S Otherwise press N To exit press the pound key 180...

Page 561: ...p press V U To turn the volume down press V D To restore the volume to normal press V N To exit your mailbox press X 189 These are the options you have while recording a message To backup then continue listening to the recording press B To backup to the beginning and listen to the recording press B B To pause while recording press the star key To continue recording after a pause press the star key...

Page 562: ...sage was returned on __________ 197 You have no messages 198 You have one message 199 No messages will be erased 200 One message will be erased when you exit your mailbox 201 Please enter the security code 202 Auto help is on To turn auto help off press O To exit this feature press the pound key 203 Auto help is off To turn auto help on press O To exit this feature press the pound key 204 At the t...

Page 563: ...e pound key For a complete list of recording options press 0 223 Listening has been paused To continue listening press the star key To exit the listen mode press the pound key For a complete list of listening options press 0 224 There is no substitute recorded for the default music on hold To record new music on hold press R To exit this feature press the pound key 225 Listening has been paused To...

Page 564: ... go to another tenant press the pound key To exit this feature press the pound key twice 233 There is no substitute recorded for the default music on hold To record new music on hold press R To go to another tenant press the pound key To exit this feature press the pound key twice 234 Please enter the tenant number for the music on hold 235 Please continue to hold I will try to connect you 236 Cal...

Page 565: ...ss E To go to another tenant press the pound key To exit this feature press the pound key twice 277 There is no broadcast message for this tenant To record a broadcast message press R To go to another tenant press the pound key To exit this feature press the pound key twice 278 Going to the first message 279 Going to the last message 280 _______ interactive prompt 281 Answering schedule override i...

Page 566: ...ress R To erase the recording press E To exit this feature press the pound key 297 There is no paging message for your mailbox To record a paging message press R To exit this feature press the pound key 298 To leave a message press 1 To have the person paged press 2 For other options press 3 299 That name is not listed in the directory 300 Or to exit the directory press the pound key 301 Please en...

Page 567: ...elected 314 Reference number _______ 315 Welcome to the System Administrator Menu For broadcast messages press B R For welcome messages press W For instruction menu messages press I For directory dialing messages press D D For announcement messages press A N For mailbox names press N To erase all messages in a mailbox press E M To delete the security code of a particular mailbox press D S For answ...

Page 568: ...ered as 0 8 0 5 A To re enter the time if you make a mistake press the star key To exit this feature press the pound key 331 Enter the date you wish the message to be sent You must enter a two digit number for the month then a two digit number for the day For example January 25th would be entered as 0 1 2 5 To re enter the date if you make a mistake press the star key To exit this feature press th...

Page 569: ...rently reads _______ 345 Your security code is required to confirm system shutdown 346 All voice mail ports are idle 347 Activity has been detected in the voice mail system To allow the activity to cease before shutting down press A To shut down immediately press I To cancel the shut down press the pound key 348 Starting shut down Please stay on the line until notified that shutdown is complete To...

Page 570: ...d code letter For example pressing star P will enter a non monitored pause into the dial string Similarly you may press star star or star pound to enter the star or pound keys into the string To skip to the next setting press only the star key To exit this feature press only the pound key 363 This message arrived on _____ 364 _____ an unknown caller 365 Please enter the network recipient s mailbox...

Page 571: ...__ the Twenty eighth _____ 399 _____ the Twenty ninth _____ 400 _____ the Thirtieth _____ 401 _____ the Thirty first _____ 402 _____ AM for Midnight to 5 59 403 _____ AM for 6 00 to 11 59 404 _____ PM for 12 00 to 17 59 405 _____ PM for 18 00 PM to 23 59 406 ________ because it could not be sent to _________ 407 To work with the substitute prompts for Language 1 press 1 Or for Language 2 prompts p...

Page 572: ...the pound key 437 You have entered too many digits 438 I m sorry You did not enter a complete FAX Callback number 439 I m sorry I cannot make a call to your FAX machine at the telephone number that you have entered 440 Your FAX telephone number is _____ 441 If this is correct press C If this is incorrect press I 442 Or to hear a list of available documents press the star key 443 You may order up t...

Page 573: ...cument currently assigned to that number To assign the new document to that number press A To enter a different document number press the pound key 464 To send the document to be stored press the start key on your FAX machine when you hear the tone 465 If you wish to order your documents now and be called back press C Otherwise press 0 466 Please try again later 467 Please enter the number of the ...

Page 574: ...message notification group is disabled 480 The First notification group is disabled To enable the First group press E F 481 The First message notification group is enabled and it is active from _____ 482 The First notification group is enabled To disable the First group press D F 483 The Second message notification group is disabled 484 The Second notification group is disabled To enable the Secon...

Page 575: ... no new messages 504 You have no saved messages 505 You have no held messages 506 There are no more new messages Ready to play the first new message 507 There are no more new messages Ready to play the last new message 508 There are no more saved messages Ready to play the first saved message 509 There are no more saved messages Ready to play the last saved message 510 There are no more held messa...

Page 576: ...ress S A To listen to the next held message press L To exit the listen mode press the pound key For a complete list of listening options press 0 533 The message will be erased when you exit your mailbox To save the message press S A To listen to the next saved message press L To exit the listen mode press the pound key For a complete list of listening options press 0 534 The message has been saved...

Page 577: ...t 549 Forty nine 550 Fifty 551 Fifty one 552 Fifty two 553 Fifty three 554 Fifty four 555 Fifty five 556 Fifty six 557 Fifty seven 558 Fifty eight 559 Fifty nine 560 Sixty 561 Sixty one 562 Sixty two 563 Sixty three 564 Sixty four 565 Sixty five 566 Sixty six 567 Sixty seven 568 Sixty eight 569 Sixty nine 570 Seventy 571 Seventy one 572 Seventy two 573 Seventy three 574 Seventy four 575 Seventy fi...

Page 578: ...To turn Auto Time Stamp off press 0 To exit this feature press the pound key 601 Auto Time Stamp is off To turn Auto Time Stamp on press O To exit this feature press the pound key 602 Auto Forward is off To turn Auto Forward on press 0 To exit this feature press the pound key 603 Auto Forward is on 604 The Auto Forward recipient is mailbox number _____ 605 To turn Auto Forward off press 0 To chang...

Page 579: ...el this mailbox selection and choose a different recipient press the star key 616 If this is correct press C If this is incorrect press I to re enter the number Or to cancel this mailbox selection and choose a different recipient press the star key 617 These are the options you have while listening to a recording To back up then continue listening press B To back up to the beginning and listen pre...

Page 580: ...ur mailbox press X 620 These are the options you have while recording a message To back up then continue listening to the recording press B To back up to the beginning and listen to the recording press BG To pause while recording press the star key To continue recording after a pause press the star key To erase the message you recorded press E To hear the time and date of the recording press TI To...

Page 581: ... first hard disk in your voice mail system has failed Hard disk mirroring has been turned off Please replace the first hard disk with a functioning one and turn on hard disk mirroring 640 The second hard disk in your voice mail system has failed Hard disk mirroring has been turned off Please replace the second hard disk with a functioning one and turn on hard disk mirroring 641 A hard disk in your...

Page 582: ...te list of Listening Options press 0 651 The Guest you are trying to reach is not available Please leave a private message at the tone Or press 0 to ring the hotel operator 652 Please enter the time for your wake up call You must enter a two digit number for the hour then a two digit number for the minute followed by an A for a m or a P for p m For example 8 05 a m would be entered as 08 05 A To r...

Page 583: ...sages press L 668 _____ notifying you only of Urgent messages _____ 669 These are the options you have while listening to a message To hear the time date and sender of the message press TI To save the message press SA To erase the message press E To listen to the next message press L To back up then continue listening press B To back up to the beginning and listen press BG To go forward then conti...

Page 584: ...age at the tone When you are done press the pound key or hang up 676 Start recording your Confidential message at the tone When you are done press the pound key or hang up 677 The message has been marked as Confidential 678 The message has been marked as Urgent 679 The following Urgent message was returned to you because the recipient has not listened to it 680 This Urgent message was sent on ____...

Page 585: ...key 697 For the Third notification group press T For none press the star key Or to exit without changing the original order press the pound key 698 This message may not be forwarded as an Urgent message because you have not recorded a comment 699 If you wish to delete the security code for this mailbox press D Otherwise press the pound key 700 There is no Trunk Access Dial String for long distance...

Page 586: ... call out following a Ring No Answer attempt is _____ 705 Enter a new delay time from 1 to 999 minutes then press the pound key Or to exit this feature press only the pound key 706 The delay time in minutes between non pager message Notification call out attempts is _____ 707 Enter a new delay time from one to 999 minutes then press the pound key Or to exit this feature press only the pound key 70...

Page 587: ... www necux5000 com Important Numbers Sales Support and General Information 800 365 1928 Technical Service Current Products 203 925 8801 Current Products After Hours Emergencies Only 203 929 7920 Discontinued Products 900 990 2541 Technical Training 203 926 5430 ...

Page 588: ... 0913250 May 20 2008 Rev 2 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 www necux5000 com See inside back cover for contact information ...

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