NEC UX5000, Feature Handbook

Page 1: ...0913400 Rev 1 June 2008 Printed in U S A Multibutton Terminal Feature Handbook...

Page 2: ...olutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design o...

Page 3: ...aling 9 Account Codes 11 Alarm 12 Automated Attendant VRS 13 Background Music 14 Barge In 15 Call Forwarding 16 Call Forwarding Off Premise 18 Call Forward Follow Me 19 Call Forward DND Override 20 Ca...

Page 4: ...l Pad Confirmation Tone 49 Directed Call Pickup 50 Directory Dialing 51 Display Adjustment 53 Do Not Disturb 56 Door Box 57 DSS Console 58 Flash 62 Forced Trunk Disconnect 63 General Message 64 Group...

Page 5: ...87 Music on Hold 89 Name Storing 90 Night Service 92 Off Hook Signaling 94 One Touch Calling 96 Outside Calls Answering 103 Outside Calls Placing 105 Paging 110 Park 112 Park and Page VRS 114 Persona...

Page 6: ...isplay Messages 135 Selectable Ring Tones 137 Serial Call 138 Tandem Ringing 139 Tandem Trunking 140 Time 143 Transfer 144 Trunk Queuing and Camp On 148 Voice Mail 149 Voice Over 159 Voice Prompting M...

Page 7: ...Page 1 Using Your Terminal Indicated with the following format in this guide List Indicated with the following format in this guide FUNCTION Page...

Page 8: ...ss the function key set for Hotline See page 118 for more Line Appearance Keys are Intercom keys for placing and answering calls If you re busy on one just use the other Press SPK for Handsfree calls...

Page 9: ...rminal or flash your line keys page 103 Caller ID allows you to identify the caller before or after you pick up the handset page 25 Night Service page 92 may change the way these same calls ring your...

Page 10: ...hink they are still at their terminal When Your Call Can t Go Through Don t just hang up when your call can t get through to a co worker Use Call Waiting page 23 to wait without hanging up Send your c...

Page 11: ...number goes through to anyone who s available You can even have Department Step Calling page 47 send your personal calls to your group when you re not avail able To answer a call already ringing a co...

Page 12: ...For example you can program One Touch Keys page 96 for one button access to co workers outside calls Abbreviated Dialing bins and certain feature codes Want to automate Callback Message Waiting or oth...

Page 13: ...This lets you handle callers with that important Personal Touch For example if you don t have an operator the Automated Attendant page 13 can answer your calls and play a list of dialing options to y...

Page 14: ...minal provides If you have a display terminal the Soft Keys on your terminal do the thinking for you Soft Keys are indicated with the following format in this guide List A Soft Key is a variable featu...

Page 15: ...44 for more on Department Calling Only you can use your Personal Abbreviated Dialing numbers To set up Personal Abbreviated Dialing turn to One Touch Calling on page 96 To store an Abbreviated Dialing...

Page 16: ...CALL1 4 2 Dial bin number do not dial any leading 0 in the bin number The stored number dials out The UX5000 selects a line for you OR 1 CALL1 FUNCTION Group Abbreviated Dialing To preselect press a l...

Page 17: ...orced and verified Account Codes are enabled for toll calls only local and toll free numbers have optional account codes Check with your Communications Manager to find out if your UX5000 uses Account...

Page 18: ...nce at the preset time Alarm 2 which sounds every day at the preset time To set the alarm 1 CALL1 8 2 7 Alarm type 1 or 2 2 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 3 SPK to...

Page 19: ...l options if the extension or group is unavailable Give you the option of recording or modifying the Automated Attendant greetings see below To record listen to or erase an Automated Attendant greetin...

Page 20: ...music from an FM receiver tape deck or CD player your company pro vides to the speaker in your terminal This helps give you a pleasant working environment The Back ground Music plays whenever your te...

Page 21: ...Barge In modes Monitor Mode and Speech Mode With Monitor Mode you can listen in on another user s conversation but you cannot participate With Speech Mode you can listen and join into the conversatio...

Page 22: ...tion rings Call Forwarding when Not Answered Calls forward when your extension is not answered Call Forwarding Immediate with Both Ringing All calls forward immediately to the destination and both the...

Page 23: ...s ringing not for Voice Mail 0 Cancel 3 Dial destination extension Voice Mail master number or press Voice Mail key You cannot forward to a Department Group pilot number Once you forward only the dest...

Page 24: ...2 6 Dial line access code Line access codes are 9 ARS Trunk Group Routing 804 Line Group 1 9 01 99 or 001 200 or 9 Line number e g 05 or 005 for line 5 3 Dial the outside number to which your calls s...

Page 25: ...all Forwarding on page 16 To activate Call Forward Follow Me 1 CALL1 2 OR FUNCTION Call Forward to Station 2 3 Dial your own extension number i e the source 3 Dial Call Forwarding type 2 All calls 3 O...

Page 26: ...s Call Forwarded or in Do Not Disturb use Call Forwarding DND Override to talk to the extension user anyway This is helpful for example if you have an important message or emer gency and you must get...

Page 27: ...tinue with your current call The following types of calls cannot be redirected with the feature ACD Door Box Transferred Virtual Extension Department Group all ring mode The pre defined destination ha...

Page 28: ...nsable if you must keep track of your time on the terminal For incoming calls the Call Timer begins as soon as you answer the call For outgoing calls the Call Timer starts about 10 seconds after you d...

Page 29: ...e without being forgotten Note When you call a busy attendant your call will normally stack up in queue behind other waiting callers To Camp On to a busy extension 1 Call the busy extension You must h...

Page 30: ...r the UX5000 cancels the Callback As soon as the other extension answers the UX5000 sets up an Intercom call between you and them If your terminal has Automatic Callback you answer the Callback ring a...

Page 31: ...names while incoming trunk calls will display Caller ID ANI or the name assigned to the line Depending on the UX5000 programming this information can be displayed either automatically or manually Cal...

Page 32: ...wered Caller ID calls 1 Press the LIST soft key 2 Press the CID soft key The first row of your display shows the Caller ID number If there is an next to the call record number in the left hand corner...

Page 33: ...s the LIST Soft Key 2 Press the CID Soft Key The display shows List Number xx Caller ID number mm dd hh mm incoming date time Arrow Up Preview List Arrow Down Next List Store Store in List DEL Delete...

Page 34: ...refer to the Name Storing feature Names can be up to 12 digits long 9 HOLD 10 SPK to hang up To store a Caller ID number in a Personal Abbreviated Dial bin Refer to Central Telephone Book page 38 for...

Page 35: ...tore in Common Abbreviated Dial bin TELBK Store in Central Telephone Book 4 Press the STA Soft Key 5 Dial the bin number 0 9 in which the number is to be stored If you press HOLD the next available bi...

Page 36: ...with the number to be dialed displayed press a line loop or CALL key 4 To return to an idle condition press CLEAR Add Delete Digits to Temporary Memory Call History 1 Press the FUNCTION Caller ID Log...

Page 37: ...the Area Code defined in programming from beginning of the displayed number Pressing D_1AC Soft Key Deletes the Long Distance code and Area Code defined in pro gramming from the beginning of the displ...

Page 38: ...Register a new telephone book to enter new data 1 Press PROG Soft Key Soft Key twice 2 Press the TELBK Soft Key 3 Press Soft Key 1 Registration Pressing the CONF key from this screen on will back up t...

Page 39: ...ser will search by name indicated by the A in the upper right hand corner of the display Soft Key 1 will step through the different search options numbers Kana alpha To search by number press the NUM...

Page 40: ...Kana alpha To search by number press the NUM Soft Key the A changes to 1 5 Press Soft Key 2 Menu 6 Press Soft Key 2 Group 7 Using the dial pad select the group to search HOLD 8 Press VOL DOWN or VOL...

Page 41: ...item Pressing the CONF key will back up the view to the previous screen Search the Central Telephone Book by memory number 1 Press PROG Soft Key Soft Key twice 2 Press the TELBK Soft Key 3 Press Soft...

Page 42: ...one Book 1 Press PROG Soft Key Soft Key twice 2 Press the TELBK Soft Key 3 Press Soft Key 2 Search Pressing the CONF key from this screen on will back up the view to the previous screen 4 You may need...

Page 43: ...mem ory number or press CONF to exit OR To change the memory number press VOL UP at the ENTER REGIST MEMORY display press HOLD Select the new memory number to be used for the number HOLD Press Soft K...

Page 44: ...LBK 6 You may need to press Soft Key 1 or 2 to select the Telephone Book to be used 7 To enter change the name press HOLD enter the new name Press HOLD 8 Enter the group number Press HOLD then using t...

Page 45: ...Group display 8 You can now edit another group name press CONF to return to the previous menu display or press CLEAR to exit Lock or Unlock a Telephone Book to prevent or allow changes 1 Press PROG So...

Page 46: ...a user enters to lock unlock the Telephone Book 1 Press PROG Soft Key Soft Key twice 2 Press the TELBK Soft Key 3 Press Soft Key 3 Setting Pressing the CONF key from this screen on will back up the v...

Page 47: ...LINE or dial a trunk access code See Outside Calls on page 103 and page 105 for more If the second call to be conferenced is ringing in place the first call on hold answer the ringing call then follo...

Page 48: ...to announce the call You just announce it through the air to your co workers In addition to Voice Call Conference there are other ways to have a meeting See Conference page 41 Meet Me Conference page...

Page 49: ...in your mailbox Voice Mail stores the conversation like any other voice message You can then save edit or delete the recorded conversation For additional voice mail features refer to page 149 Recordin...

Page 50: ...Group has a dedicated pilot number To get a free group member co workers can just dial the pilot number instead of the group member s extensions If you don t want to receive Department Calls you can...

Page 51: ...Department Calling Page 45 With Circular Routing each call rings a new extension To call a Department Group 1 CALL1 Department Group pilot number Call 1 Call 2 Call 3 Call 4 Circular Routing...

Page 52: ...your Department Group 1 CALL1 1 5 0 1 OR FUNCTION Department Group log out The key lights while you are logged out To return to your Department Group 1 CALL1 1 5 0 1 OR FUNCTION Department Group log...

Page 53: ...nother member in the same group You don t have to hang up and place another Intercom call You can also use Department Step Calling to cycle through the members of a Department Group To make a Step Cal...

Page 54: ...o place a call 1 Do not lift handset or press CALL1 2 Dial the number you want to preview If VRS is installed you will need to press then dial the number to be previewed 3 CALL1 to dial out the displa...

Page 55: ...ad key This beep reminds you that you have pressed a key The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines For these types of calls you don t hear tones ec...

Page 56: ...need to answer a call ringing another extension without leaving your terminal This lets you easily cover a co worker s calls when they have to be away from their desk To intercept calls ringing a co...

Page 57: ...Directory Dialing can t access it either To use Directory Dialing from a display keyset 1 Do not press SPK or Lift handset 2 Press the DIR Soft Key If you wait too long between your selections Directo...

Page 58: ...WN or VOL UP to scroll through all the names numbers that begin with that letter number If you wait too long between your selections Directory Dialing automatically cancels OR Lift handset or press DI...

Page 59: ...identify callers and customize features Refer to the table below for a listing of the various dis play types available The top row of the display indicates icons for such things as missed calls or voi...

Page 60: ...new voice mail message Once the message s have been lis tened to the icon will be removed The third one is for Bluetooth connectivity It will be displayed whenever a Bluetooth device is connected You...

Page 61: ...ayed language 1 Press CALL1 1 7 8 the language number to be displayed 00 14 0 Japanese 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Portuguese 8 Norwegian 9 Danish 10 Swedish 11 Turkish 1...

Page 62: ...our Do Not Disturb options Do Not Disturb Options 1 Blocks your outside calls 2 Blocks Paging Intercom calls Call Forwards and transferred outside calls 3 Blocks all calls 4 Blocks Call Forwards 5 Can...

Page 63: ...an just lift the handset to answer them You can then talk to the visitor at the door Door Boxes come in handy at delivery entrances Your company doesn t have to have someone at the door to monitor the...

Page 64: ...Make Internal or External Pages Switch the Night Service mode Activate DSS Console Alternate Answer i e redirect your calls to another DSS Console Your DSS Console may also have keys stored with dial...

Page 65: ...call from your DSS Console 1 Press DSS Console key assigned to outside line 2 Dial outside telephone number If you don t have Handsfree you must lift the handset to speak Extension BLF If DSS key is E...

Page 66: ...dset to talk to the Door Box To Transfer a call using your DSS Console 1 Place or answer call If you are on an Intercom call press HOLD before going to the next step 2 Press DSS Console key for extens...

Page 67: ...If you don t have Handsfree lift the handset to make your announcement Switching the Night Service mode from your DSS Console 1 Press FUNCTION Night Service key for the desired mode day night midnight...

Page 68: ...cted This lets you take full advantage of whatever features the connected telephone company or PBX offers Flash accesses these features by momentarily interrupting the loop current on your outside lin...

Page 69: ...released line To disconnect a busy trunk 1 Press LINE for the busy trunk OR Dial trunk access code e g 9 trunk number 2 3 You hear confirmation beeps as the UX5000 disconnects the line You can now pla...

Page 70: ...important company information that all employees should hear To listen to the General Message 1 Do not lift the handset or press CALL1 2 4 To record listen to or erase your General Message 1 CALL1 1 1...

Page 71: ...rs With Group Call Pickup you can intercept the following types of calls A call ringing an extension in your own Pickup Group A call ringing an extension in another Pickup Group when you know the grou...

Page 72: ...2 SPK twice but do not hang up SPK flashes slowly You can talk to the caller through your handset Your co workers hear your caller s voice over your terminal s speaker When you press SPK once you tur...

Page 73: ...e handset Automatic Handsfree You can press a line or line appearance key without first lifting the hand set or pressing SPK Your Communications Manager may have enabled this option for you Monitor Yo...

Page 74: ...et 1 Plug in the headset into the headset jack on the bottom of the terminal To use the headset 1 Press FUNCTION Headset then press LINE to make an outside call OR Press FUNCTION Headset to get Interc...

Page 75: ...Hold it flashes your line key and the line keys on your co worker s terminals as well Either you or another co worker can pick up the call on Hold Exclusive Hold For high priority calls After you pla...

Page 76: ...1 Press flashing LINE Exclusive Hold To place an outside call on Exclusive Hold 1 FUNCTION Exclusive Hold The LINE key flashes fast while on Hold flashes slowly when recalling To pick up an outside c...

Page 77: ...Hold Page 71 Intercom Hold To place an Intercom call on Hold 1 HOLD SPK to hang up To pick up an Intercom call from Hold 1 SPK CALL1...

Page 78: ...ss partner You and your partner can call or Transfer calls to each other just by pressing a single key Your Hotline key shows the status of your Partner s extension To place a call to your Hotline par...

Page 79: ...Announce call and hang up OR FUNCTION Hotline Hang up to have your call wait at your Hotline partner unannounced If unanswered the call recalls to you To answer a call from your Hotline partner 1 If y...

Page 80: ...ng up Dial another extension Dial 8 to leave a message in your co worker s mailbox For one touch calling see Hotline page 72 Call Coverage page 87 or One Touch Keys page 96 instead To answer an Interc...

Page 81: ...nnounce 1 CALL1 8 2 1 SPK to hang up To make your incoming Intercom calls ring 1 CALL1 8 2 3 SPK to hang up Intercom Abandoned Call Display You can display a list of the Intercom calls placed to you w...

Page 82: ...ong using 0 9 or You can also quickly redial your last call using Repeat Redial page 124 and Save Number Dialed page 129 To redial your last call 1 LINE LND call placed on line selected OR LND CALL1 U...

Page 83: ...six seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key or Press SPK 2 CLEAR To erase the stored numbers 1 To clear all numbers CALL1 8 7 6 Or to...

Page 84: ...calls and seldom place calls Ringing Line Preference is for you If you normally place calls and seldom answer them then Idle Line Preference is for you Outgoing Line Preference Outgoing Line Preferen...

Page 85: ...Internal Paging The UX5000 allows either four or eight parties maximum per Meet Me Conference In addition to Meet Me Conference there are other ways to have a meeting See Conference page 41 Voice Call...

Page 86: ...ernal Paging You can optionally press CALL1 and dial combined zones 10 to 18 instead See Paging on page 110 for more on combined zones 3 Announce the call 4 CONF twice when co worker answers your page...

Page 87: ...t Me Internal Paging you hold the meeting on an Internal Paging zone In addition to Meet Me Paging there are other ways to have a meeting See Conference page 41 Voice Call Conference page 42 Meet Me C...

Page 88: ...u can optionally press CALL1 and dial combined zones 10 to 18 instead See Paging on page 110 for more on combined zones 2 Announce the zone To join a Meet Me Internal Page 1 CALL1 8 6 3 if your termin...

Page 89: ...l 1 FUNCTION Memo Dial Dial number you want to store FUNCTION Memo Dial Continue with conversation 2 SPK to hang up when you are done To call a stored Memo Dial number 1 Do not lift the handset FUNCTI...

Page 90: ...answer messages left at your display extension Cancel messages left at your extension Cancel messages you left at other extensions You can leave messages at any number of extensions simultaneously Al...

Page 91: ...displayed extension 2 CLEAR to return to the Time and Date display OR 1 FUNCTION Message Waiting 2 VOL DOWN or VOL UP to scroll through your messages Press your Message Waiting key or CALL1 to call th...

Page 92: ...his turns your Handsfree microphone off You can press this key anytime while your terminal is idle busy on a call or ringing OR Flashing MIC This turns your Handsfree microphone back on To turn your H...

Page 93: ...calls Check with your Communi cations Manager to see if you have any Multiple Directory Number keys Call Coverage Use a Multiple Directory Number key assigned to a co worker s extension when you need...

Page 94: ...ry one in your department could have a key for the sales virtual extension Your Multiple Directory Number keys can ring or not ring Your Communications Manager can tell you how your keys are set up To...

Page 95: ...ernal synthesized selection provided by the UX5000 When the internal source is used you can choose from 3 difference options 0 No tone music 1 General music 2 Holiday music This option should be used...

Page 96: ...rminal they see your name instead of your extension number Your co worker knows who s calling without having to look up your extension number Use the following chart when entering or editing your name...

Page 97: ...your extension s name 1 CALL1 8 0 0 Dial your extension number Enter name see the chart above Your name can be up to 12 digits long 2 HOLD You hear confirmation beeps 3 SPK to hang up This feature ma...

Page 98: ...urs Night Mode 2 after hours usually evening Midnight Mode 2 late at night to early in the morning Rest Mode 2 lunch and early evening dinner time There are two types of Night Service ringing for outs...

Page 99: ...t 2 Mode 8 Rest 2 Mode You hear confirmation beeps 3 SPK to hang up To activate Night Service using programmable keys 1 FUNCTION Night Service You hear a beep and the key lights to indicate the mode s...

Page 100: ...gnaling After reaching a busy extension manual signaling gives you the choice of using Off Hook Signaling or activating another feature If you don t have Automatic Signaling you have Manual Signaling...

Page 101: ...leave a Callback request for a return call page 24 If you want send your co worker a Message Waiting indication page 84 or a Voice Mail message page 149 You may also be able to Voice Over page 159 to...

Page 102: ...Personal Speed Dial Abbreviated Dialing One button access to Common and Group Abbreviated Dialing bins Service Codes One button access to Service Codes e g 2 for Callback Chain Dialing Linking two or...

Page 103: ...Access code OR 9 trunk number 001 200 for a specific trunk OR 8 0 4 Trunk Group number e g 1 for a Trunk Group 4 Dial number you want to store HOLD The total of the digits stored in steps 3 and 4 cann...

Page 104: ...o hang up Central Office Calls Placing Trunk Calling To program a bin for trunk calling 1 CALL1 855 2 Dial the bin number 1 9 0 you want to program 3 Dial general trunk access code 9 OR Dial Specific...

Page 105: ...mber Redial enter 876 Refer to the features in this handbook for the appropriate Service Codes 4 Enter the name associated with the key you are programming HOLD 5 SPK to hang up Using a Bin Number To...

Page 106: ...t 2 Press another FUNCTION One Touch Programmable key The stored digits dial out Programmable Function Keys When using Programmable Function Keys note that names cannot be stored with the key as with...

Page 107: ...Service Code 9 plus the trunk number e g 005 OR Dial Trunk Group Service Code 804 plus the trunk group number e g 1 b Dial number you want to store HOLD The total of the digits stored in steps 3 and...

Page 108: ...ice Calls Placing Trunk Calling a Dial general trunk access code 9 OR Dial Specific Trunk Service Code 9 plus the trunk number e g 005 OR Dial Trunk Group Service Code 804 plus the trunk group number...

Page 109: ...ways get the same line A loop key works just like a line key except that it is for any line in a preset line group When you press a loop key to answer a call you get whichever line in the group happen...

Page 110: ...e page with the ringing line loop use the Scroll key on the DESI Less touch screen to change pages however in most cases you can simply lift the handset to answer the call Refer to the picture on page...

Page 111: ...r dial up lines and line groups On the other hand if your office is set up like a key system you and your co workers will have line keys for the same outside lines Your Communications Manager can tell...

Page 112: ...Manager to see which lines you can use To dial a code to select a line group 1 CALL1 8 0 4 Line group number Your line group numbers are 1 9 01 99 or 001 200 Ask your Communications Manager 2 Dial nu...

Page 113: ...er may be connected to a Private Branch Exchange PBX rather than to the telephone company s lines This means that when you get dial tone on an outside line you are really get ting dial tone from the P...

Page 114: ...th Outgoing Prime Line Preference you get dial tone on your Prime Line when you lift the handset This hap pens even if another call is ringing in If you usually need to place calls Outgoing Prime Line...

Page 115: ...override Toll Restriction 1 CALL1 1 6 3 Password 2 LINE Dial number without restriction Do I need to enter Account Codes page 11 for outside calls Does my terminal use Automatic Route Selection If it...

Page 116: ...ng When you make an All Call Paging announcement your voice broadcasts to all extensions set to receive All Call Paging When you make a Zone Paging announcement your voice broadcasts to all the idle e...

Page 117: ...ng OR CALL1 8 0 3 Zone External Paging zones are 0 8 where 0 is All Call External Paging 2 Make announcement SPK to hang up Combined Paging Use Combined Paging when you want to simultaneously Page int...

Page 118: ...e call wait in a system orbit There can be up to 64 system orbits depending on your UX5000 Personal Park allows you to Park a call at your extension so a co worker can pick it up To Park a call in a s...

Page 119: ...up the call will recall to you To pick up a call parked at an extension your s or a co worker s If parked at your extension 1 CALL1 8 5 7 or FUNCTION Personal Park OR If parked at a co worker s extens...

Page 120: ...inal and pick up your waiting call For example you could record a Personal Greeting that says Hello I am away from my desk right now but please hold on while I am automatically paged Your Paging annou...

Page 121: ...ternal Zone 1 dial 801 1 Or for Combined Paging Zone 1 dial 1 1 6 Dial Park and Page type 2 All calls 3 Outside calls only 7 SPK to hang up when you are done Your DND or Call Forwarding Device Program...

Page 122: ...an answer all your questions Please hold on for Mary Your callers hear this message and then are forwarded to Mary Jones terminal To activate Personal Greeting for your terminal 1 CALL1 4 OR FUNCTION...

Page 123: ...by entering 2 bin Greeting without forwarding so caller hears busy by entering your extension number You cannot forward to a Department Group pilot number 5 Dial Personal Greeting type 2 All calls 3...

Page 124: ...2 Select the 3 digit key code xx from the following chart A key previously programmed with 3 digits xx must first be undefined before it can be programmed with a 2 digit code using the 851 service co...

Page 125: ...mmon Abbreviated Dialing number Dialing a stored Group Abbreviated Dial ing number 2 bin 4 bin Barge In 34 Barging In on a co worker s conversation Call Forwarding 16 Forwarding your calls station 2 C...

Page 126: ...nce Voice Call 32 Setting up a Voice Call Conference Data Communications 66 Placing a data call Department Step Calling 36 Step Calling through a Department Group for an idle member Group Call Pickup...

Page 127: ...l or covering your virtual phantom extension Call Coverage Set modes for immediate and delayed ringing Night Service 09 mode Toggle thru modes 0 Activating the Day Mode 1 Activating the Night Mode 2 A...

Page 128: ...g or checking a saved number Secretary Call Buzzer 41 sec ext Calling your secretary using the buzzer Secretary Call Pickup 42 boss ext Activating Secretary Call Pickup Selectable Display Messaging 17...

Page 129: ...and Page Personal Greeting 17 Forwarding your calls device 4 Voice Mail 77 ext 78 Calling Voice Mail or leaving a message Using Voice mail Record 8 or 8 Voice Over 48 48 Initiating to Voice Over Resp...

Page 130: ...call using Last Number Redial page 76 and Save Number Dialed page 129 To use Repeat Redial 1 Place outside call Listen for busy or no answer 2 DIAL LND OR FUNCTION Repeat Redial Your Repeat Redial key...

Page 131: ...is great for example if you re busy on the terminal and you need an associate to get you a file While your caller is talking Press the Reverse Voice Over key Request the file Return to the call witho...

Page 132: ...d FUNCTION Reverse Voice Over Your Reverse Voice Over key lights green To return to your initial call 1 Release FUNCTION Reverse Voice Over When Your Terminal is Idle To place a call to your Reverse V...

Page 133: ...your terminal talk to your Communications Manager When a user lifts the handset on a Ringdown Extension the ringdown occurs after an interval that is set in pro gramming Try to monitor this operation...

Page 134: ...only i e you cannot talk to the monitored extension To activate Room Monitor at your own terminal 1 Do not lift handset or press SPK 2 FUNCTION Room Monitor Extension you want to monitor The Room Moni...

Page 135: ...ur last call using Last Number Redial page 76 and Repeat Redial page 124 To save the outside number you just dialed Use the following procedure before hanging up 1 FUNCTION Save Number Dialed The numb...

Page 136: ...saved 1 FUNCTION Save Number Dialed The stored number displays for six seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key Press SPK 2 CLEAR To cl...

Page 137: ...r cancels the feature You might want to use this feature for example if you need to talk to an associate who is having a meeting in their office After being alerted your associate can call you back wh...

Page 138: ...u To cancel a Secretary Call you left at another extension 1 Press lit FUNCTION Secretary Call Buzzer Both the boss and secretary buzzer keys go out To cancel a Secretary Call left at your extension 1...

Page 139: ...your company s service calls Secretary Call Pickup lets you easily answer your co worker s calls if they leave their desk You can have Secretary Call Pickup keys for many extensions To activate Secre...

Page 140: ...s To swap your extension data using Secure Set Relocation The extensions to be swapped must be idle while the swap is performed or an Invalid error message will be received 1 From one of the terminals...

Page 141: ...The chart below shows the standard Selectable Display Messages You ll notice that you can add addi tional information to messages 1 8 and 10 Your callers will appreciate this information since they wi...

Page 142: ...essages 1 8 and 10 with digits e g the time when you will be back You enter the time in 24 hour format but it displays in 12 hour format 4 SPK to select message and hang up if you dialed 4 in step 1 D...

Page 143: ...r extension s incoming ring tones 1 CALL1 8 2 0 2 1 to set Intercom ring or 2 to set outside line ring Transferred calls use the Intercom ring tone you select 3 Dial code for the ring pattern you want...

Page 144: ...p Since you want to be sure that the problem is solved you need to talk to the customer when they are done with Tech Service With Serial Call you can send the call to your technical department and be...

Page 145: ...n number extension 305 in this example When either the main terminal or paired terminal is in use the other terminal cannot be used for outgoing calls incoming calls however will ring the available te...

Page 146: ...side service people for example you can use Tandem Trunking to put two of your service people in touch Answer a call from one service person Place a call to the second service person Set up the line t...

Page 147: ...e callers hangs up the Conference call ends Split separate the Conference calls by pressing HOLD 894 To return to the tandem call 1 Flashing LINE You must have a line key to be able to rejoin the Conf...

Page 148: ...s can be a call you placed or answered 2 Press HOLD 3 Set up second outside call 4 Press FUNCTION Transfer You drop out of the call and leave the outside callers talking to each other The line keys li...

Page 149: ...e to change it the date must be changed in UX5000 programming Use some caution however since the Time affects how your UX5000 routes calls and handles other features To set the Time 1 CALL1 8 2 8 2 Di...

Page 150: ...the call Transfer Without Holding A co worker presses a busy line key and waits for you to be done with the caller They automatically get the call when you hang up This is a fast way to Transfer if y...

Page 151: ...sy LINE When original caller hangs up you connect Transferring Intercom Calls To Transfer your Intercom Call 1 HOLD Extension to receive your call If the extension is busy or doesn t answer you can di...

Page 152: ...N External Paging Zone OR Combined Paging Zone code 1 0 8 3 Announce Call 4 When Paged party answers Hang Up to Transfer call to them To join a Meet Me External Paging Transfer 1 CALL1 8 6 5 Announced...

Page 153: ...e Call 4 When Paged party answers Hang Up to Transfer call to them To join a Meet Me Internal Paging Transfer 1 CALL1 8 6 3 if your extension is in the zone called OR CALL1 8 6 4 Zone number 0 9 or 00...

Page 154: ...you back and dial your call again If you prefer use Trunk Camp On to wait for the busy line without hanging up With Trunk Camp On you ll be able to use the line the moment it s available To queue for...

Page 155: ...en you call a co worker and their terminal is unanswered busy or in Do Not Disturb you can easily leave a message in their mailbox You don t have to call back later Transferring to Voice Mail Transfer...

Page 156: ...r mailbox A security code prevents unauthorized access to your mailbox 3 FUNCTION Voice Mail or push VMsg More Optns Sec 4 Do one of the following Enter a new security and push OK Push Erase to erase...

Page 157: ...or AM or P 7 for PM 5 Dial the notification stop hour The entry is 2 digits 01 12 A 2 for AM or P 7 for PM 6 Select the notification type Push Number to have voice mail notify you at your cell phone o...

Page 158: ...ial your own extension number If you share a Group Mailbox with co workers pressing the Voice Mail key on your terminal or their terminal logs you into the same shared mailbox From outside to log onto...

Page 159: ...r Push Forwd to forward the message to a co worker Push Call to make a return call to the message sender Push CID to hear the time and date the message was sent Dial SA 72 to save the message in your...

Page 160: ...sume to pause and resume your recording Push Cncl to cancel your recording without sending it 3 Enter the message recipient s mailbox number do one of the following Follow the voice prompts for additi...

Page 161: ...arding condition 2 Busy or not answered 4 Immediate 6 Not answered 0 Cancel 3 Dial Voice Mail master number or press Voice Mail key 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Inter...

Page 162: ...tercom calls only 3 SPK to hang up if you dialed 2 in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated When Personal Answering Machine Emu...

Page 163: ...master number 3 Number of mailbox to receive Transfer This number can be your mailbox number or a co worker s mailbox number 4 SPK to hang up Recording Your Call To record your active call in your ma...

Page 164: ...aMail or 811 814 in UX Mail Lstn to listen Rec to record or Erase to erase To record an Announcement Message push Annc mailbox for the message e g 009 032 in IntraMail or 800 809 in UX Mail Lstn to li...

Page 165: ...ll Waiting page 23 Callback page 24 Off Hook Signaling page 94 Message Waiting page 84 and Voice Mail page 149 Bleed over the outside caller hears the Voice Over can occur with the handset speakerphon...

Page 166: ...Over key lights green and then you can talk to the interrupting party Note that you cannot respond by dialing the Voice Over feature code 6 To return to your initial call 1 Release FUNCTION Voice Ove...

Page 167: ...e will play when This is extension You dial 6 for your extension number The time is You dial 8 for the time and date is busy for callback dial You call a busy extension All lines are busy for callback...

Page 168: ...omated Attendant and the extension is busy Please start recording You dial the code to record a VRS message or Personal Greeting Recording finished You are recording a VRS message or Personal Greeting...

Page 169: ...g Messages Page 163 To check the system time and date from your extension 1 Do not lift the handset or press CALL1 2 8 for Time To check your extension number 1 Do not lift the handset or press CALL1...

Page 170: ...plays to those callers before automatic billing occurs You can record up to 48 messages To record listen to or erase a VRS Message 1 CALL1 1 1 6 2 To record dial 7 OR To listen dial 5 OR To erase dial...

Page 171: ...specific feature vol ume for its most comfortable level To adjust the volume of incoming ringing and splash tone 1 Press the VOL DOWN or VOL UP keys To adjust volume for incoming Paging BGM Handsfree...

Page 172: ...Volume Control Page 166 For Your Notes...

Page 173: ...the Revised Codes column on the following pages Number Plan Capacities Your Revised Codes Abbreviated Dialing Abbreviated Dialing Groups Common Abbreviated Dialing Bins Abbreviated Dialing Bins 64 0 1...

Page 174: ...ss Number 0 Paging Internal Page Group Numbers External Page Group Numbers 0 1 9 or 00 01 64 0 1 8 Park Orbits 1 64 Trunk Port Number 1 200 Trunk Group Numbers 1 100 Virtual Extension Port Numbers 001...

Page 175: ...Charts and Illustrations Page 169 For the 24 button terminal refer to page 1 IP CTS Terminal...

Page 176: ...Charts and Illustrations Page 170 DESI Less Terminal To access the additional display pages press the desired page number...

Page 177: ...Charts and Illustrations Page 171 60 Button DSS Console...

Page 178: ...Charts and Illustrations Page 172 16DLS...

Page 179: ...NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 www necux5000 com Important Telephone Numbers Sales Support and General Information 800 365 1928...

Page 180: ...0913400 June 19 2008 Rev 1 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 www necux5000 com See inside back cover for contact information...