5-2 Troubleshooting and Repair
TECHNICAL SUPPORT
NEC Technologies Technical Support Center (TSC) provides an E-mail service for Internet
users besides the support listed in Table 5-1. Technical questions regarding NEC products
can be sent over the Internet system to TSC. The Internet address is as follows:
tech-support@nectech.com
If it is more convenient, questions may also be faxed to TSC. TSC’s fax number is:
(508) 635-4666
Along with the complete product name and question(s), be sure to included your name and
fax number or Internet address, so that an expert can respond to the question.
It would also help to include your telephone number in case TSC can not get their answer
to you. TSC will reply to all questions received by Internet of fax within one business day.
PRODUCT INFORMATION
NEC FastFacts is an automated electronic information service used to obtain up-to-date
product application notes, installation procedures, troubleshooting tips, data sheets, techni-
cal information bulletins, price lists, and other information.
Information can be obtained from the FastFacts service 24 hours a day, 7 days a week. Us-
ing a touch-tone telephone, call the FastFacts number, order the desired information
through the automated attendant, and FastFacts will automatically fax the information.
Catalogs that list the documents and the document numbers are available. Current catalogs
include:
n
Catalog 1 - Monitors, Graphics Boards, and Data Projector Products
n
Catalog 2 - CD ROM Hardware and Software, Printers, and Disk Drive Products
n
Catalog 3 - Laptop, Desktop, and Server Computer Products
n
Catalog 9 - Price and Configuration Index
ORDERING INFORMATION FROM FASTFACTS
Order information from FastFacts as follows:
1.
Check that the fax machine is on.
2.
Locate the document part number.
3.
Using a touch-tone telephone, call 1-800-366-0476 (U.S. and Canada only).
Summary of Contents for VERSA 500D WINDOWS 98 - UPGRADE INFORMATION
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