4-24 Field Service Guidelines
SERVICE INFORMATION
NEC service and information telephone numbers are listed in Table 4-3.
Table 4-3 NEC Service and Information Telephone Numbers
Service
Call
To order NECCSD spare parts
In the U.S., call 1(800)
632-4525
To order options in the U.S.
Local Sales Office
To access the NECCSD Electronic Bulletin
Board System (BBS)
1(508) 635-4706
To download files - provides software drivers
and the latest ROM BIOS
1(508) 635-4706
NECCSD Customer Service Response
Center
In the U.S., call 1-800-632-4525
Listen to the automated attendant and select the appropriate menu to reach one of the
following departments:
Information Center — literature, dealer locations, sales leads, response to ads
NSRC (National Service Response Center) — questions other than products, spare parts or
technical support
Service Contracts
TAC (Technical Assistance Center) — technical support for NASC and NEC sales
representatives only
NEC FastFacts
TM
— automated service that
sends the latest information about NEC
products to the fax machine 24 hours a day
In the U.S., call 1(800) 366-0476
Outside U.S., 1(708) 860-9550 Ext. 2621
Canadian Inquiries
1(416) 795-3554
TECHNICAL SUPPORT
NECCSD Customer Service Response Center provides an E-mail service for Internet users.
Technical questions regarding NEC products can be sent over the Internet system to the
Center. The Internet address is as follows:
tech-support@nectech.com
If it is more convenient, questions may also be faxed to the Customer Service Response
Center. The fax number is:
(508) 635-4666
Along with the complete product name and question(s), be sure to include your name and
fax number or Internet address, so that an expert can respond to the question.
