Field Service Guidelines 4-25
It would also help to include your telephone number in case the Customer Service Response
Center can not get their answer to you. We will reply to all questions received by Internet
or fax within one business day.
PRODUCT INFORMATION
NEC FastFacts is an automated electronic information service used to obtain up-to-date
product application notes, installation procedures, troubleshooting tips, data sheets, techni-
cal information bulletins, price lists, and other information.
Information can be obtained from the FastFacts service 24 hours a day, 7 days a week. Us-
ing a touch-tone telephone, call the FastFacts number, order the desired information
through the automated attendant, and FastFacts will automatically fax the information.
Catalogs that list the documents and the document numbers are available. Current catalogs
include:
Catalog 1 - Monitors, Graphics Boards, and Data Projector Products
Catalog 2 - CD ROM Hardware and Software, Printers, and Disk Drive Products
Catalog 3 - Laptop, Desktop, and Server Computer Products
Catalog 9 - Price and Configuration Index
ORDERING INFORMATION FROM FASTFACTS
Order information from FastFacts as follows:
1.
Check that the fax machine is on.
2.
Locate the document part number.
3.
Using a touch-tone telephone, call 1-800-366-0476 (U.S. and Canada only).
For international use, enter the international long distance access number, the U.S.
telephone number, and the U.S. extension (1-708-775-7999).
4.
Listen to the instructions provided by the automated attendant.
Press
1
to skip the FastFacts introduction and jump to the automated instructions
for ordering a document or catalog.
Press
2
for an introduction to FastFacts, followed by the automated instructions
for ordering a document or catalog.
5.
When asked by the automated attendant, enter your fax number and telephone
number.
