1 - 236
ACD/UCD Group Overflow Destination Assignment
NEC Business Solutions Ltd
Xen Master & Xen Axis
A
6
-324000-
642-
02 - Release 6.0
May 20
03
1-12-01
System Mode
1
Submode
12
Data No.
01
PC Programming
a
+AA
ACD/UCD Group Overflow
Destination Assignment
General Description
This Memory Block specifies the station or Station Hunt Group where the overflow call of
each Automatic Call Distribution/Uniform Call Distribution (ACD/UCD) Group is routed
when incoming calls overflow.
Display
Programming Procedures
1
Go off-line.
2
Press LK1 + LK12 +
KA
to access the Memory Block.
3
Enter data using the dial pad.
Note:
The following are used when entering data:
J
to move the cursor left
L
to move the cursor right
K
~
I
to enter numeric data
Settings:
Station No. (00~99)
2-digit (00~99)
3-digit (000~999)
4-digit (0000~9999)
Default Values
Not Specified
4
Press
N
to write the data.
5
Press
P
to go back on-line.
Related Programming
M.B. Number
Memory Block Name
Access Code (1-Digit) Assignment
Access Code (2-Digit) Assignment
Access Code (3-Digit) Assignment
2-, 3-, or 4-Digit Station Number Selection
ACD/UCD Group Agent Assignment
N
1. An ACD/UCD Group Pilot Number cannot be programmed as the overflow destination.
2. UCD and ACD cannot be installed in the same system.
3. ACD is
not
supported in the Xen Axis system.
0 1 / 0 1 : O V F L W =
T I M E
D I S P L A Y
Data
No.
Title
Setting Data
Station No.
max. 4 Digits)
Group No.
(1~4)
