Features
Features Manual
99
Hold
n
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or
Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the
extension user may process calls or use a system feature. Calls left on Hold too long recall the
extension that placed them on Hold. There are four types of Hold:
·
System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other keysets.
Any system phone user with the flashing line key can pick up the call.
·
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The
trunk appears busy to all other keysets that have a key for the trunk. Exclusive hold is important
if a user doesn’t want a co-worker picking up their call on Hold.
·
Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to
pick up the call. This lets members of a department easily pick up each other’s calls.
·
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any
other extension.
Hold Recall to Operator
·
Hold Recall to Operator enhances how the system handles calls that have been left on hold too
long. With Hold Recall to Operator:
·
A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall time.
·
The recalling trunk will ring the extension that placed it on Hold for the Hold/Exclusive Hold
Recall Callback Time.
·
After the Hold/Exclusive Hold Recall Callback Time, the trunk call will ring the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold.
It does not apply to Intercom calls.
Conditions
The called extension must lift the handset or press the SPK key before the call can be placed on hold.
Default Setting
Enabled.
