Features
Features Manual
208
Voice Response System (VRS)
n
Description
The DSP daughter board provides the option for Voice Response System (VRS) which gives the
system voice recording and playback capability. This enhances the system with:
·
VRS Messages
- are 48 system messages used for the General Message, Automated
Attendant greetings and the Preamble
·
General Message
- provides a pre-recorded message to which any user can listen
·
Personal Greeting
- lets an extension user record a message and forward their calls. Callers
to the extension hear the recorded message and are then redirected.
·
Park and Page
- parks a call at an extension and automatically pages the user to pick it up
·
Automated Attendant (Operator Assistance)
- answers incoming calls, plays a greeting to
the caller and then lets the caller directly dial a system extension
·
Transfer to the VRS
- Any extension user can Transfer their outside call to the VRS.
·
Voice Prompting Messages
- plays call and feature status messages to users
·
Preamble
- alerts callers using lines that have call recording or caller pay service etc.
·
Time, Date and Station Number Check
- lets a system phone extension user quickly hear a
recording for the time, date, or the extension’s number.
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message and the Preamble message. The maximum duration of any
one VRS message is not programmable. VRS messages are stored permanently in the event of a power
failure.
Any on-premise extension, DISA or DID caller can listen, record and erase VRS Messages (unless
restricted in programming). DISA and DID callers use the same procedures as on-premise users, except
that they must additionally enter a VRS password.
General Message
A General Message is a pre-recorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General Message,
an employee can go to any system phone and press 4 (for General Message). You can restrict the
ability to record the General Message in an extension’s Class of Service. This allows you to give
recording capability to the System Administrator or Communications Manager, for example, but not
any employee. The MW LED at each telephone flashes when a new General Message is recorded.
Once the extension user listens to the message, the MW LED goes out.
