28
Faults and repairs
It is not always necessary to call the after-sales service.
Sometimes, you can find a remedy yourself. You will find some
tips for troubleshooting in the following table.
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Risk of electric shock!
■
Work on the appliance electronics may only be performed by
a specialist.
■
Always disconnect the appliance from the power supply
when work is carried out on the electronics. Switch off the
circuit breaker or remove the fuse from your household fuse
box.
Problem
Possible cause
Remedial action
Electrical operation is malfunctioning (e.g.
indicator lamps do not light up)
Fuse defective
Check fuses in the fuse box and replace if
necessary
A time is flashing in the text display
There was a power cut
Reset the time of day and date (see
section: Electronic clock)
Electronically controlled functions are
malfunctioning
Energy surges (e.g. lightning strike)
Reset the function concerned
The appliance is not heating up, two small
squares appear in the top left and right-
hand corners of the text display
A button combination was actuated
Switch off the appliance, touch the
²
button for 3 seconds, scroll until “Lock”
is selected, then touch the
7
button for
3 seconds
“Service Test Mode” appears in the text
display.
A button combination was actuated
Touch the
~
button
“E101” or “E104” appears in the text
display
The temperature sensor is faulty
Call the after-sales service
“E011” appears in the text display.
Permanent assignment of a button
Cancel the permanent assignment of the
button
EXXX, e.g. E300, appears in the text
display
Internal fault in the appliance electronics
Touch the
7
button; if the message does
not go out, pull out the mains plug and
plug it back in again after
approx. 10 seconds
It is not possible to operate the appliance
and “Appliance locked” appears in the text
display
The appliance has been locked
Deactivate lock (see section: Childproof
lock)
It is not possible to operate the appliance
and “Appliance permanently locked”
appears in the text display
The appliance controls were automatically
blocked
Deactivate automatic block (see section:
Childproof lock)
When you switch on an operating mode,
“Temperature too high” appears in the text
display
The appliance has not cooled down fully
Wait until the appliance has cooled down,
then switch on the operating mode again
The appliance has switched itself off
automatically
The appliance has switched off to protect
itself from overheating
Touch any button to switch the appliance
back on
Smoke is generated during roasting or
grilling
Fat is burning on the grill element
Continue grilling or roasting until the fat on
the grill element is burnt away
Wire rack or universal pan inserted
incorrectly
Place the wire rack in the universal pan
and insert them together at a lower shelf
position
Liquid or very thin dough runs to one side The appliance has not been fitted level
Check the appliance installation (see the
Installation instructions)
High levels of condensation are generated
in the cooking compartment
Normal occurrence (e.g. when baking
cakes with very moist toppings or roasting
a large joint)
Open the appliance door briefly from time
to time during operation
Enamelled accessories have light, matt
marks
Normal occurrence caused by dripping
meat or fruit juices
Not possible
Door panels are misted up
Normal occurrence caused by
temperature differences
Switch the appliance on at 100 °C and
then switch off again after 5 minutes
If the appliance is briefly switched on and
off again, the previous settings are shown
The appliance saves the last settings for a
few seconds
Switch the appliance off, wait for
8 seconds and then switch the appliance
on again
