NEFF C17MR02G0B, Instruction Manual

Trouble shooting    

en

23

3

Trouble shooting

Trouble shooting

If a fault occurs, there is often a simple explanation. 

Before calling the after-sales service, please refer to the 

fault table and attempt to correct the fault yourself.

Tip: 

If a meal does not turn out exactly as you wanted, 

refer to the "Tested for you in our cooking studio" 

section.Here, you will find plenty of cooking tips and 

notes. 

:

Warning – Risk of electric shock! 

Incorrect repairs are dangerous. Repairs may only be 

carried out and damaged power cables replaced by 

one of our trained after-sales technicians. If the 

appliance is defective, unplug the appliance from the 

mains or switch off the circuit breaker in the fuse box. 

Contact the after-sales service.

:

Warning – Risk of injury! 

Incorrect repairs are dangerous. Do not attempt to 

repair the appliance yourself. Repairs must only be 

carried out by one of our trained after-sales engineers. If 

the appliance is defective, call the after-sales service.

Fault table

:

Warning – Risk of electric shock! 

■

Work on the appliance electronics may only be 

performed by a specialist.

■

Always disconnect the appliance from the power 

supply when work is carried out on the electronics. 

Switch off the circuit breaker or remove the fuse 

from your household fuse box.

--------

Maximum operating time exceeded

Your appliance ends the operation automatically when 

no cooking time is set and the setting has not been 

changed for a long time.
The actual cooking time until the operation is stopped 

automatically varies according to the selected settings.
The appliance display indicates that the operation will 

end automatically. Afterwards, the operation is stopped.

To use the appliance again, switch it off beforehand. 

Then switch the appliance on again and set the 

required operation.

Fault

Possible cause

Notes/remedy

The appliance does not work

The plug is not plugged into the mains

Connect the appliance to the power supply

Power cut

Check whether other kitchen appliances are working

The circuit breaker is faulty

Check in the fuse box to make sure that the fuse for 

the appliance is OK

After switching on an operating mode, 

a message is shown on the display 

which indicates that the temperature 

is too high

The appliance has not cooled down sufficiently

Allow the appliance to cool down and switch the oper-

ating mode on again

The appliance cannot be switched on; 

the 

1

 symbol is shown on the dis-

play

The automatic childproof lock is activated

Press and hold the 

0

 touch button until the 

1

 sym-

bol goes out

The appliance cannot be operated 

when it is switched on; the 

1

 sym-

bol is shown on the display

The childproof lock is activated

Press and hold the 

0

 touch button until the 

1

 sym-

bol goes out

The appliance does not heat up; 

6

is shown on the display

Demo mode is activated in the basic settings

Disconnect the appliance from the mains for approx. 

10 seconds (switch off the circuit breaker in the fuse 

box) and then deactivate demo mode in the basic set-

tings within 3 minutes

~

 "Basic settings" on page 18

"D" or "E" appears on the display, e.g. 

D0111 or E0111

Technical problem

Switch the appliance off and on again
If the message appears again, call the after-sales ser-

vice. Quote the exact error message

The cooking compartment becomes 

hot during microwave-only operation.

Drying function is switched on.

To prevent condensation forming when the appliance 

is in microwave-only mode, the appliance will auto-

matically switch on the top heating element when it is 

set to 600 W or "Max.". The cooking result is not 

affected by this.
You can switch this function off in the basic settings. 

Observe the information on the microwave. 

~

 "Microwave" on page 16