NEFF C27MS22.0B, Instruction Manual

 Trouble shooting  

en

29

3

Trouble shooting

Trouble s

hooting

If a fault occurs, there is often a simple explanation. 

Before calling the after-sales service, please refer to the 

fault table and attempt to correct the fault yourself.

Tip: 

If a meal does not turn out exactly as you wanted, 

refer to the "Tested for you in our cooking studio" 

section.Here, you will find plenty of cooking tips and 

notes. 

:

Warning

Risk of electric shock!

Incorrect repairs are dangerous. Repairs may only be 

carried out and damaged power cables replaced by 

one of our trained after-sales technicians. If the 

appliance is defective, unplug the appliance from the 

mains or switch off the circuit breaker in the fuse box. 

Contact the after-sales service.

Fault table

:

Warning

Risk of electric shock!

■

Work on the appliance electronics may only be 

performed by a specialist.

■

Always disconnect the appliance from the power 

supply when work is carried out on the electronics. 

Switch off the circuit breaker or remove the fuse 

from your household fuse box.

--------

Maximum operating time exceeded

Your appliance ends the operation automatically when 

no cooking time is set and the setting has not been 

changed for a long time.
The actual cooking time until the operation is stopped 

automatically varies according to the selected settings.
The appliance display indicates that the operation will 

end automatically. Afterwards, the operation is stopped.
To use the appliance again, switch it off beforehand. 

Then switch the appliance on again and set the 

required operation.

Cooking compartment bulbs

To light the interior of your cooking compartment, your 

appliance has one or more long-life LED bulbs.
However, if ever an LED bulb or the bulb's glass cover 

is defective, call the after-sales service. The lamp cover 

must not be removed.

Fault

Possible cause

Notes/remedy

The appliance does not work

The plug is not plugged into the mains

Connect the appliance to the power supply

Power cut

Check whether other kitchen appliances are working

The circuit breaker is faulty

Check in the fuse box to make sure that the fuse for 

the appliance is OK

After switching on an operating mode, 

a message is shown on the display 

which indicates that the temperature 

is too high

The appliance has not cooled down sufficiently

Allow the appliance to cool down and switch the oper-

ating mode on again

The appliance cannot be switched on; 

the 

1

 symbol is shown on the dis-

play

The automatic childproof lock is activated

Press and hold the 

0

 touch button until the 

1

 sym-

bol goes out

The appliance cannot be operated 

when it is switched on; the 

1

 sym-

bol is shown on the display

The childproof lock is activated

Press and hold the 

0

 touch button until the 

1

 sym-

bol goes out

The appliance does not heat up; 

6

is shown on the display

Demo mode is activated in the basic settings

Disconnect the appliance from the mains for approx. 

10 seconds (switch off the circuit breaker in the fuse 

box) and then deactivate demo mode in the basic set-

tings within 3 minutes

~

 "Basic settings" on page 18

The appliance door cannot be 

opened; the 

5

 symbol is shown on 

the display

The appliance door is locked until the cooking com-

partment has cooled down

Wait until the 

5

 symbol goes out

The childproof lock locks the appliance door

Press and hold the 

0

 touch button until the 

5

 sym-

bol goes out; adjust the childproof lock setting

"EXXXX" appears on the display, e.g. 

"E0111"

Technical problem

Switch the appliance off and back on again
If the message appears again, call the after-sales ser-

vice