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35

Eliminating minor faults yourself

Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following 

information.
Customer service will charge you for advice – even if the appliance is still under 

guarantee!

Fault

Possible cause

Remedial action

Temperature differs 

greatly from the set 

value.

In some cases it is adequate 

to switch off the appliance 

for 5 minutes.
If the temperature is too high wait 

a few hours and check whether 

the temperature has approached 

the set value.
If the temperature is too low check 

the temperature again the next day.

The light does not 

work.

The bulb is defective.

Replace bulb. Fig.

.

/B

1. Switch the appliance off.
2. Pull out mains plug or switch off 

fuse.

3. Slide cover forwards and remove.
4. Change the bulb.

(Replacement bulb: 220-

240 V a.c., E14 bulb holder, see 

defective bulb for wattage.)

Light switch is 

jammed.

Check whether the light switch can 

move. Fig.

.

/A

The frozen food is 

frozen solid.

Loosen frozen food with a blunt 

object. Do not use a knife or pointed 

object.

There is a thick layer 

of frost in the freezer 

compartment.

Defrosting the freezer compartment 

(see chapter Defrosting). Always 

ensure that the freezer compartment 

door is closed properly.

Bottom 

of the refrigerator 

compartment is wet.

The condensation 

channel or drainage 

hole are blocked.

Clean the condensation channel 

and the drainage hole. See chapter 

Cleaning the appliance. Fig.

,

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