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Rectifying minor faults yourself
Before calling After-sales Service:
Check whether you can rectify the fault yourself by using the notes below.
You must pay the cost of the After-sales Service call out even during the guarantee period.
Appliance
After-sales Service
You can find your local After-sales Service centre in the
phone book or the After-sales Service directory. Please
quote the product number (E no.) and production
number (FD no.) of your appliance.
You will find this information on the rating plate.
Please help us to avoid unnecessary journeys by
quoting the appliance and production number. By
doing so, you will save any associated additional
charges.
Booking a repair call-out and advice on
faults
The After-sales Service contact details for all countries
are listed in the attached After-sales Service directory.
Problem
Possible cause
Remedy
Appliance is not cooling/
freezing.
The lighting is not working.
The display does not light up.
Power cut.
Check whether there is power to the
appliance.
Circuit-breaker is switched off.
Check circuit-breaker.
Power plug not properly plugged in.
Check whether power plug is properly
plugged in.
The refrigeration unit switches
on with increasing frequency
and for longer periods.
The appliance door is being opened
frequently.
Do not open the appliance door
unnecessarily.
The ventilation openings are covered. Remove any obstructions.
Placing large quantities of food in the
appliance.
Switch on fast cooling/fast freezing function.
The fridge compartment/
freezer compartment is too
cold.
The temperature setting is too low.
Set a higher temperature.
The (LED) lighting does not
work.
The LED lighting is faulty.
See section headed Lighting (LED).
Light switch is sticking.
Check whether you can move the light
switch.
The appliance door was opened for
too long.
The lighting switches off after
approx. 10 minutes.
After closing and opening the appliance
door, the lighting is switched on again.
Unpleasant smells are
noticeable.
Strongly smelling food not packed in
air-tight containers.
Clean the appliance. Pack strongly smelling
food in air-tight containers (see section
headed Smells).
Warning beeper sounds or
temperature indicator flashes.
It is too warm in the fridge or
freezer compartment. Food is
at risk.
Appliance door is open.
See section headed Alarm functions.
Too much food was stored at once.
GB
0344 892 8969
Calls charged at local or
mobile rate.
IE
01450 2655
0.03 per minute at peak.
Off peak 0.0088 per
minute.
