NEFF KI78 SERIES, User Manual

en

   Customer service

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4

 Customer service

Customer 

service

If you are unable to rectify the fault, 

please contact our customer service. 

We will always find an appropriate 

solution in order to avoid unnecessary 

visits by engineers. 
The contact information for your nearest 

customer service can be found here or 

on the enclosed customer service list. 
When calling, please state the product 

number (E-Nr.) and the production 

number (FD) which can be found on the 

rating plate. 

~

 "Getting to know your appliance" 

on page 8

Trust the expertise of the 

manufacturer.

 You can therefore be 

sure that the repair is carried out by 

trained service technicians who carry 

original spare parts for your domestic 

appliances.

Appliance self-test

Your appliance features a self-test 

programme which displays the fault 

which your customer service can rectify.

1.

Switch off the appliance and wait 

5 minutes.

2.

Switch on the appliance.

3.

Within the first 10 seconds after 

switching on the appliance, press 

and hold down button 

Super

 freezer 

compartment for 3–5 seconds. 

The self-test starts, a continuous 

sound is heard.

■

If a signal sounds twice at the end of 

the self-test: Your appliance is in 

working order.

■

If button 

Super

 freezer compartment 

flashes for 10 seconds and 

5 signals sound: Inform customer 

service.

When the programme has ended, 

the appliance switches over to normal 

operation.

Display flashes.

The temperature in the freezer compartment was 

too warm.

When button 

Alarm

 has been pressed, the warmest 

temperature reached in the freezer compartment is 

displayed for 5 seconds. Press the 

Alarm

 button. 

The display stops flashing.

Appliance is not cooling, display and light are lit.

Demo mode switched on.

Hold down button 

Alarm

 for 10 seconds until an 

acknowledgement signal sounds. Wait and check 

whether the appliance is cooling.