en
Trouble shooting
8
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Trouble shooting
Trouble s
hooting
Malfunctions often have simple explanations. Please read the following notes before calling the after-sales service:
4
Customer service
Customer
service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the full product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
To save time, you can make a note of the number of
your appliance and the telephone number of the after-
sales service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Technical data
The crockery or food stays cold.
Check whether:
■
The appliance is switched on
■
There is a power cut
■
The drawer is completely closed
The crockery or food does not get warm enough.
It may be that:
■
The crockery or food has not been warmed for long enough
■
The drawer was open for a long time
The operating indicator light is flashing.
Check whether the drawer is completely closed.
The indicator light is flashing quickly when the warming
drawer is closed.
Call the after-sales service.
The operating indicator light does not light up.
The indicator light is defective. Consult the after-sales service.
The fuse in the fuse box blows.
Pull out the mains plug and consult the after-sales service.
E no.
FD no.
After-sales service
O
GB
0844 8928989
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to
6 pence may apply.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Power supply:
220-240 V
50/60 Hz
Total connected load:
810 W
VDE-inspected:
yes
CE mark:
yes
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