7
To avoid breakage, DO NOT wrap the power cord around the product.
DO NOT hang the product with the controller cord.
Keep out of direct sunlight and high temperatures.
TROUBLESHOOTING:
Troubleshoot your problem by using the chart below. If the Shiatsu Foot
Massager still does not operate correctly, it may be defective. Please contact a
qualified technician. DO NOT try to repair it by yourself. Otherwise, there is a
risk of electric shock.
If you believe you received a defective unit, please contact our Customer
Service Team at support@nekteck.com for a solution.
The product does not
work
The adapter is not
plugged properly
Ensure the voltage on the
product corresponds to the
local mains voltage, and
then plug in again
Press the ON/OFF button
The ON/OFF button is
not pressed
Customer Support:
Problem
Possible Cause
Solution
The product sudden-
ly stops working
The product has turned off
automatically after a
15-minute session
Press the ON/OFF
button again for
another session
The DC connector is not
connected properly to the
DC power jack
Check and reconnect
the connector and jack
port
The product is
abnormally warm
The product is likely to be
overused
Unplug the product
and let it cools down
completely before
using it again