Tel-A-Greeter 204
8
Rev. 04/19/2000
In a typical installation, lines 2 through 4 are each connected to an incoming phone
line and are set to day mode, while line 1 performs the MOH function.
Audio message recording and system programming functions are accomplished
using a standard Touch-
Tone® phone connected to the TAG’s program jack or by
dialing into one of the phone lines connected to the TAG.
Phone line considerations
Consider the following information when selecting which phone lines the Tel-A-
Greeter answers.
Required Lines
A normal working analog CO phone line must be connected to the
TELCO jack of each line used for call answering. Do not connect the
TAG to a PBX extension, digital phone line, or any other type of line, as
this will not work correctly and will also damage the TAG and the other
equipment. For local programming and audio recording, connect a
standard analog phone to the TAG’s program jack. Do not connect a
phone line or telephone to the MOH line.
Line(s) to be Answered
The TAG normally answers three phone lines, with line 4 reserved for
MOH. However, if desired, all four channels can be used for call
answering. Note the TAG can only answer the phone line(s) that are
directly connected to it.
Hunt Groups
Hunt groups are a set of separate phone lines that are all linked to a
single, main phone number. This service is arranged through the phone
company. As calls are received, if the first line in the hunt group is busy,
the call rings in on the next available line; if that line is busy, the next line
rings and so on through the remaining lines. If you install hunt group
lines, be sure to use the lines that ring first. Since the TAG can only
answer the lines to which it is attached, subsequent calls that ring other
lines in the group will not be answered by the TAG.
RJ-11 Wiring
The TAG uses only the inner pair of conductors on its RJ-11 jacks.
Hook Flash Transfers
Some installations may use services such as CENTREX or call waiting
that rely on a hook flash signal being sent to the central office. The TAG
is not compatible with these services and interferes with the hook flash
signal.
