NEO Smartpen Dimo, User Manual

Precautions

• Direct sunlight may cause the loss of recognition of writing.

• Please be careful not to cover the optical sensor with your fingers. Otherwise, your

writing may not be recognized. 

• Do not apply pressure to the pen tip.
• Storing pen without pen cap may cause degradation of functionality due to dust

and foreign substances on the optical sensor.

• The pen cap should be placed on the pen if not in use and if the cap gets dirty,

please clean with soft cloth or cotton swab.

• If you use a non-recommended ink refill, it may cause a recognition problem.

NeoLAB is not responsible for any malfunction caused by this matter.

• If you write on the edge of the page where there is no code, your handwriting 

may not be recognized.  

(1)

Dimming : Indicates slowly getting dark and bright while flashing.

(2)

Check if there’s any dirt around optical sensor or on paper.

LED Color Status Key

Status

LED Color

Power ON

Power OFF

Low battery power

During App connection

Low storage

During firmware update
Firmware update failure

Solid

(1)

Flashing

Flashing
Solid
Flashing

(1)

Dimming

Flashing

-

-

-

-

-

- -

Change color dimming

(1)

Solid (with alarms)

Verify optical sensor or 

usage environment

Changing ink color after 

connecting to the App