1. Check if the wires are loose, re-plug them and make sure they are connected correctly.
2. Replace the cable with a new one and see if the same thing happens.
3. If you have tried all of the above and the problem is not resolved, please contact our after-sales
email.
A: The USB-C to USB-C cord is strong enough to communicate power and transmission signal through
one cord . If you can't use the USB-C to USB-C cord, it must to use the HDMI cord along with the USB-A
to USB-C cord, one for transmission and one for power.
A: If you are not using a USB-C cord , make sure your monitor is connected to your laptop with both the
HDMI cord and the USB-A to USB-C. Then, press and hold the on/off button to power up the monitor.
A: Please check if the connection is loose, if there is no problem with the connection, it may be due to
insufficient power supply, please connect the adapter and use it again, or replace the power adapter
or data cable with a new one.
Q1: Shows "no signal" after a certain period of time.
Q2: Why do I have to plug in two cords if I don' t have
a USB-C port on my laptop?
Q3: My monitor won't power on.
Q4: The screen flicker black when displaying content.
Common Problems and Solutions
Notices
Before setting up this Type-C Portable Display, carefully read all the documentation that came with
the package.
To prevent fire or shock hazard, never expose this Type-C Portable Display to rain or moisture.
Never try to open this Type-C Portable Display cabinet.
Before using this Type-C Portable Display, make sure all cables are correctly connected and the
power cables are not damaged.
Avoid dust,humidity,temperature extremes and bumpy places.
Never push objects or spill liquid of any kind into the slots on this Type-C Portable Display cabinet.
If you encounter technical problems with this Type-C Portable Display, contact our tech support
(support@neofyte.com)immediately.
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