ELAIA Manual
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11
- TERMS OF WARRANTY
Keep your receipt as it is your proof of purchase.
Keep the original of your warranty certificate that has been duly completed, signed and stamped by the dealer.
In the event of a complaint, the buyer must return the bike in its entirety (keys, battery, charger) to the shop
where it was purchased, along with the aforementioned certificate.
Repairs can only be made at the point of sale where you purchased your e-bike or by an authorised agent
(contact us at the address below for a list). Failure to respect these terms or modification of the technical
specifications will automatically void the warranty.
The warranty will be declined if damage is due:
•
To a lack of upkeep, or faulty or incomplete assembly;
•
To abnormal use (carrying a passenger, overloading, jumps) even if fleetingly;
•
To poor adjustments by the user.
The warranty does not include normal wear and tear to parts such as: brake pads, cables, chain, bulbs, tyres,
inner tubes, etc. The warranty is not valid for use in competition.
Length of warranty:
•
5 years for the frame
•
2 years for the other parts
•
2 years for the battery
Any periods of immobilisation lasting longer than 7 days during the warranty period will extend the warranty by
the duration of this period of immobilisation. The warranty does not entitle you to any compensation in cash or
kind for the immobilisation of the bike during the warranty period.
Moreover, you will also benefit from the legal guarantee, in accordance with the provisions of the civil code.
The warranty and after-sales service are provided by the point of sale at which the bike was purchased. They
can also provide you with any information you may need on the use and maintenance of your bike.
The warranty does not cover damage due to misuse, failure to respect safe practices, or accidents, nor does it
cover improper or commercial use of the bike.
This bike is for personal and non-professional use only.
Each electronic component is completely sealed. Opening one of these components (battery, screen, motor,
controller, etc.) may affect the physical integrity of the individual or the system. Opening or modifying one of
the components will void the bike's warranty.
The warranty does not cover parts that are cracked or broken or show traces of visible impact
WARNING!
Do not confuse maintenance and warranty. Maintenance overhauls and adjustments cannot be
carried out for free under warranty.
Fill out your CERTIFICATE OF WARRANTY ON OUR WEBSITE
www.neomouv.fr
