Evaporative Cooling Humidifier
Installation Instructions and User Manual
www.neptronic.com
Page | 31
General Conditions of Sale and Warranty
General warranty policy
Provided that the terms of payment are observed, the
purchaser is offered a warranty of 24 months from the original
purchase date of delivery for any Neptronic Humidifier SKV,
SK300, SKR, SKE, SKS, SKSI and SKG Series, provided the
equipment has been properly installed and operated in
accordance with Neptronic instructions.
The warranty covers faulty manufacture, design and/or
defective materials and is limited to the equipment and
components. The warranty shall cease to be valid in the event
of misapplication, incorrect installation, improper maintenance
or any other incorrect uses or misuse of the product.
For the SK Series, the warranty furthermore ceases to be valid
if the user disconnects or removes any electronic or mechanical
components prior disconnecting the input power. Neptronic
assumes no responsibility for repairs made on equipment,
unless performed by Neptronic’s authorized personnel.
All defective product or component under warranty must have a
valid Return Material Authorization (RMA) number issued prior
to be processed. To request an RMA number, purchaser must
provide the model number and serial number/date code of
humidifier and certain components such as sensor and PC
board etc.
Neptronic agrees under the warranty to repair or replace (at the
discretion of Neptronic) such standard products or components,
which on examination by Neptronic are found to be defective.
Product or component replaced or repaired under warranty will
be sent back to the purchaser, standard ground freight paid by
Neptronic
Expenses in connection with travelling time, dismantling and
mounting shall not be paid by Neptronic
Guarantee for products or components sold but not
manufactured by Neptronic, is only given to the same extent as
given to Neptronic, however, not exceeding the normal
Neptronic warranty.
Parts used for repairs are warranted for the balance of the term
of the warranty on the original humidifier or 90 days, whichever
is longer.
Any repairs made at the Neptronic facilities after the original
warranty period are warranted for 1 month from the date of
repair.
Special agreement on components under
warranty
For certain defected components under warranty, based on
valid reasons, the purchaser has two options:
1) Send back immediately the defective component(s) for
inspection and the purchaser is responsible for freight to
Neptronic. The full purchase price will be credited once the
defective component(s) is received and the manufacturing
defect is found upon inspection by Neptronic.
OR
2) Replacements will be sent without requiring returning of the
defective component(s), standard ground freight paid by
Neptronic at zero value invoice. Although the purchaser must
hold defective component(s) for a period of 12 months whereas
Neptronic reserves the right to claim the defective
component(s) back for inspection at any time. If the claim is
found to be out of warranty coverage upon inspection by
Neptronic, the replacement parts sent free of charges will be
then charged to the purchaser.
