Contacting Customer Support
Within North America, Neptune Customer Support is available
Monday through Friday, 7:00 AM to 5:00 PM Central Standard Time
by telephone or email.
By Phone
To contact Neptune Customer Support by phone, complete the
following steps.
1. Call
(800) 647-4832
.
2. Select one of the following options:
l
Press
1
if you have a Technical Support Personal Identification
Number (PIN).
l
Press
2
if you do not have a Technical Support PIN number.
3. Enter the six-digit
PIN
number and press #.
4. Select one of the following options.
l
Press
2
for Technical Support.
l
Press
3
for maintenance contracts or renewals.
l
Press 4 for Return Material Authorization (RMA) for Canadian
accounts.
You are directed to the appropriate team of Customer Support
Specialists. The specialists are dedicated to you until the issue is
resolved to your satisfaction. When you call, be prepared to give
the following information.
l
Your name and utility or company name.
l
A description of what occurred and what you were doing at
the time.
l
A description of any actions taken to correct the issue.
By Email
To contact Neptune Customer Support by email, send your message to
support@neptunetg.com.
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R450 Data Collector Installation and Maintenance Guide
Chapter 6: Troubleshooting
Summary of Contents for R450
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