Storm Damage Affecting Multiple Sites
One R450 DC is not syncing with the host database.
Troubleshooting this problem requires going to the R450 DC site.
First Steps
Before leaving for the site, assess the health of the R450 DC using the
host system.
For instructions on how to assess the health of the R450 DC, refer
to "Using System Health" in the "System Health" chapter of the
N_SIGHT® R450 Online Help
.
l
If the R450 DC is offline, this indicates that they power, power
supply, CPU, or backhaul modem may not be functioning.
l
Some sites are configured so that an operator can log on the R450
DC remotely and look at the logs and watch the system activity. If
the R450 DC is offline but it is still possible to log on the system,
this indicates that the computer and backhaul modem are both
functional.
Initial Site Activities
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Open the R450 DC and inspect the equipment.
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Make sure that there is no obvious physical damage to the system,
such as evidence of burned components or wires, which may
indicate a lightning strike. If there is any evidence of physical
damage, the R450 DC should be replaced with the spare and
returned to Neptune's repair facility.
CAUTION: The ground wrist strap must be clipped to the
box. Do not touch the computer circuit board or any of the
components if you are not wearing the wrist strap. Failure to
use the strap could cause damage to the computer due to
static electricity.
MISE en GARDE: Fixez le bracelet de mise à la terre à la
boîte. Ne touchez pas la carte de circuit imprimé de
l’ordinateur ni aucun de ses composants si vous ne portez
pas le bracelet. Si vous n’utilisez pas le bracelet, l’électricité
statique pourrait endommager l’ordinateur.
R450 Data Collector Installation and Maintenance Guide
75
Chapter 6: Troubleshooting
Summary of Contents for R450
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