Step 7: Return the failed part to NetApp
Return the failed part to NetApp, as described in the RMA instructions shipped with the
kit. See the
page for further information.
Chassis
Overview of chassis replacement - AFF A220 and FAS2700
To replace the chassis, you must move the power supplies, hard drives, and controller
module or modules from the impaired chassis to the new chassis, and swap out the
impaired chassis from the equipment rack or system cabinet with the new chassis of the
same model as the impaired chassis.
All other components in the system must be functioning properly; if not, you must contact technical support.
• You can use this procedure with all versions of ONTAP supported by your system.
• This procedure is written with the assumption that you are moving all drives and controller module or
modules to the new chassis, and that the chassis is a new component from NetApp.
• This procedure is disruptive. For a two-controller cluster, you will have a complete service outage and a
partial outage in a multi-node cluster.
Shut down the controllers - AFF A220 and FAS2700
Shut down or take over the impaired controller using the appropriate procedure for your
configuration.
Option 1: Most configurations
You must shut down the controller or controller in the chassis prior to moving them to the
new chassis.
About this task
• If you have a cluster with more than two controllers, it must be in quorum. If the cluster is not in quorum or
a healthy controller shows
false
for eligibility and health, you must correct the issue before shutting down
the impaired controller; see the
Administration overview with the CLI
.
• If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message:
system node autosupport invoke -node * -type all -message
MAINT=number_of_hours_downh
The following AutoSupport message suppresses automatic case creation for two hours:
cluster1:*>
system node autosupport invoke -node * -type all -message MAINT=2h
Steps
1. If your system has two controller modules, disable the HA pair.
31
