Step 7: Return the failed part to NetApp
After you replace the part, you can return the failed part to NetApp, as described in the
RMA instructions shipped with the kit. Contact technical support at
, 888-
463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800
(Asia/Pacific) if you need the RMA number or additional help with the replacement
procedure.
Chassis
Replace the chassis - AFF A220 and FAS2700
To replace the chassis, you must move the power supplies, hard drives, and controller
module or modules from the impaired chassis to the new chassis, and swap out the
impaired chassis from the equipment rack or system cabinet with the new chassis of the
same model as the impaired chassis.
All other components in the system must be functioning properly; if not, you must contact technical support.
• You can use this procedure with all versions of ONTAP supported by your system.
• This procedure is written with the assumption that you are moving all drives and controller module or
modules to the new chassis, and that the chassis is a new component from NetApp.
• This procedure is disruptive. For a two-node cluster, you will have a complete service outage and a partial
outage in a multi-node cluster.
Shut down the controllers - AFF A220 and FAS2700
You can shut down or take over the impaired controller using different procedures,
depending on the storage system hardware configuration.
Option 1: Most configurations
You must shut down the node or nodes in the chassis prior to moving them to the new
chassis.
About this task
• If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a
healthy node shows
false
for eligibility and health, you must correct the issue before shutting down the
impaired node; see the
Administration overview with the CLI
• If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message:
system node autosupport invoke -node * -type all -message
MAINT=number_of_hours_downh
The following AutoSupport message suppresses automatic case creation for two hours:
cluster1:*>
system node autosupport invoke -node * -type all -message MAINT=2h
Steps
1. If your system has two controller modules, disable the HA pair.
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Summary of Contents for AFF A700
Page 4: ...AFF and FAS System Documentation 1...
Page 208: ...3 Close the controller module cover and tighten the thumbscrew 205...
Page 248: ...2 Close the controller module cover and tighten the thumbscrew 245...
Page 308: ...Power supply Cam handle release latch Power and Fault LEDs Cam handle 305...
Page 381: ...Power supply Cam handle release latch Power and Fault LEDs Cam handle 378...
Page 437: ...1 Locate the DIMMs on your controller module 434...
Page 605: ...602...
Page 1117: ...3 Close the controller module cover and tighten the thumbscrew 1114...
Page 1157: ...2 Close the controller module cover and tighten the thumbscrew 1154...
Page 1228: ...Power supply Cam handle release latch Power and Fault LEDs Cam handle 1225...
Page 1300: ...Power supply Cam handle release latch Power and Fault LEDs Cam handle 1297...
Page 1462: ...Installing SuperRail to round hole four post rack 1459...
Page 1602: ...1599...
Page 1630: ...1627...
Page 1634: ...Orange ring on horizontal bracket Cable chain 1631...
Page 1645: ...Guide rail 1642...
Page 1669: ...Attention LED light on 1666...