•
OE, L6, blank (unsupported HIC)
Attention:
Possible loss of data access – If the controller you just installed shows one of these codes, and the other
controller is reset for any reason, the second controller could also lock down resulting in loss of data access.
4. When the controller is back online, confirm that its status is Optimal, and check the controller shelf’s Attention LEDs.
If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated, and check that
the HIC and the controller canister are installed correctly. If necessary, remove and reinstall the controller canister and the
HIC.
Note:
If you cannot resolve the problem, contact technical support.
5. Collect support data for your storage array.
Collecting support data before and after replacing a component ensures you can send a full set of logs to technical support in
case the replacement does not resolve the problem.
Option
Description
SANtricity System Manager
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name
support-
data.7z
.
Script editor in the EMW
a. Open the Enterprise Management Window (EMW) in SANtricity Storage Manager on
your local host.
b. Select the storage array.
c. Select Tools > Execute Script.
d. Type the following command in the text box.
save storageArray supportData file="filename";
In this command,
filename
is the file path and the file name to which you want to save
the support data. Enclose the file path and the file name in double quotation marks (" ").
For example:
file="C:\Program Files\CLI\logs\support-data.7z"
e. Select Tools > Verify and Execute.
6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
, 888-463-8277 (North America), 00-800-44-638277 (Europe), or
+800-800-80-800 (Asia/Pacific) if you need the RMA number.
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2018 NetApp, Inc. All rights reserved. Printed in the U.S.
No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or
mechanical, including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written
permission of the copyright owner.
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