NetApp FAS500f, Manual

Page 1: ...ain ONTAP Systems NetApp July 19 2022 This PDF was generated from https docs netapp com us en ontap systems fas500f bootmedia replace overview html on July 19 2022 Always check docs netapp com for the latest ...

Page 2: ...oller 25 Replace a DIMM FAS500f 44 Replace SSD Drive or HDD Drive AFF C190 51 Replace a fan FAS500f 55 Replace or install a mezzanine card FAS500f 60 Replace the NVMEM battery FAS500f 65 Replace a power supply FAS500f 71 Replace the real time clock battery 73 ...

Page 3: ...ion keys you must check the status of the impaired controller disable automatic giveback and check the version of ONTAP that is running If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the NetApp Encryption ove...

Page 4: ...D information NSE is configured and you need to verify the NSE configuration and in use If no disks are shown NSE is not configured If NVE and NSE are not configured no drives are protected with NSE keys it s safe to shut down the impaired controller Verify NVE configuration 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager key quer...

Page 5: ...ent passphrase at the prompt If the passphrase cannot be provided contact NetApp Support mysupport netapp com b Verify the Restored column shows yes for all authentication keys security key manager key query c Verify that the Key Manager type shows onboard and then manually back up the OKM information d Go to advanced privilege mode and enter y when prompted to continue set priv advanced e Enter t...

Page 6: ...narios where you might need to manually recover OKM d Return to admin mode set priv admin e You can safely shut down the controller 2 If the Key Manager type displays external and the Restored column displays anything other than yes a Enter the onboard security key manager sync command security key manager external sync If the command fails contact NetApp Support mysupport netapp com b Verify that...

Page 7: ...r giveback Press Ctrl C and then respond y when prompted System prompt or password prompt enter system password Take over or halt the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y 1 From the LOADER prompt enter printenv to capture all boot environmental vari...

Page 8: ...C and then respond y when prompted System prompt or password prompt enter system password Take over or halt the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Replace the boot media FAS500f To replace the boot media you must remove the impaired controller mod...

Page 9: ... from the inside by crossing your arms Lever Latching mechanism 5 Using both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 7 ...

Page 10: ...Thumbscrew Controller module cover 7 Lift out the air duct cover 8 ...

Page 11: ...illips head screwdriver to remove the screw that holds the boot media in place Due to the space constraints within the controller module you should also have a magnet to transfer the screw on to so that you do not loose it You can use the following video or the tabulated steps to replace the boot media Replacing the boot media 1 Locate and replace the impaired boot media from the controller module...

Page 12: ...crewdriver insert and tighten the screw on the boot media Do not apply force when tightening the screw on the boot media you might crack it Step 3 Transfer the boot image to the boot media The replacement boot media that you installed is without a boot image so you need to transfer a boot image using a USB flash drive You must have a USB flash drive formatted to MBR FAT32 with at least 4GB capacit...

Page 13: ... the USB flash drive 2 Download the service image to your work space on your laptop 3 Unzip the service image If you are extracting the contents using Windows do not use WinZip to extract the netboot image Use another extraction tool such as 7 Zip or WinRAR There are two folders in the unzipped service image file boot efi 4 Copy the efi folder to the top directory on the USB flash drive The USB fl...

Page 14: ...7 Close the controller module cover and tighten the thumbscrew 12 ...

Page 15: ...he latching mechanism and gently push the controller module over the stop 14 Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted and flush with the edges ...

Page 16: ...ss impaired_node_IP_address d Return the controller to admin level set privilege admin e Press y when prompted to use the restored configuration f Press y when prompted to reboot the controller No network connection a Press n when prompted to restore the backup configuration b Reboot the system when prompted by the system c Select the Update flash from backup config sync flash option from the disp...

Page 17: ...sion state is changed to Connected for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_partner address ip address d Select the Update flash from backup config sync flash option from the displayed menu If you are prompted to continue with the update ...

Page 18: ...rsions 11 Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true command Restore OKM NSE and NVE as needed FAS500f Once environment variables are checked you must complete steps specific to systems that have Onboard Key Manager OKM NetApp Storage Encryption NSE or NetApp Volume Encryption NVE enabled 1 Determine which section you should use...

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Page 20: ...rase when prompted c Enter the security key manager key query command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes true for all authentication keys If the Restored column anything other than yes true contact Customer Support d Wait 10 minutes for the key to synchronize across the cluster 13 Move the console cable to the partner contro...

Page 21: ...tner not ready wait 5 minutes for the NVMEMs to synchronize If the command fails because of an NDMP SnapMirror or SnapVault process disable the process See the appropriate Documentation Center for more information 5 Wait 3 minutes and check the failover status with the storage failover show command 6 At the clustershell prompt enter the net int show is home false command to list the logical interf...

Page 22: ...S500f To replace the chassis you must move the bezel controller modules and NVMe drives from the impaired chassis to the replacement chassis and then remove the impaired chassis from the equipment rack or system cabinet and install the replacement chassis in its place All other components in the system must be functioning properly if not you must contact technical support You can use this procedur...

Page 23: ...healthy nodes do not participate in quorum voting If the controller goes out of service and one more controller goes out of service there will be a data serving failure for the entire cluster This will cause a client disruption Use cluster show to verify cluster state If possible bring other nodes online to improve the resiliency of this cluster Do you want to continue y n You must perform a clean...

Page 24: ...rounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller module press the lever with your thumb and gently pull the controller a few inches out of the chassis If you have difficulty removin...

Page 25: ...er Be sure to close the cam handle slowly so that it aligns correctly with the front of the drive carrier It clicks when it is secure 6 Repeat the process for the remaining drives in the system Step 3 Replace a chassis from within the equipment rack or system cabinet You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis 1 Remo...

Page 26: ...nism and gently push the controller module over the stop e Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted and flush with the edges of the chassis 5 R...

Page 27: ...3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test System from the displayed menu 5 Proceed based on the result of the preceding step If the test failed correct the failure and then rerun the test If the test reported no failures select Reboot from the menu to reboot the system Step 3 Return the failed part to NetApp Return the failed part to NetApp ...

Page 28: ...out this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum wi...

Page 29: ... in the chassis and then boot the system to Maintenance mode Step 1 Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from You can use the following video or the tabulated steps to replace a controller module Replacing a controller module ...

Page 30: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 28 ...

Page 31: ...troller module 1 Disconnect the power supply 2 Open the power cable retainer and then unplug the power cable from the power supply 3 Unplug the power cable from the power source 4 Rotate the cam handle such that it can be used to pull power supply out of the controller module while pressing the locking tab Do not use excessive force when sliding the controller module into the chassis to avoid dama...

Page 32: ...clicks into place The power supplies will only properly engage with the internal connector and lock in place one way To avoid damaging the internal connector do not use excessive force when sliding the power supply into the system Step 3 Move the fans You must move the fans from the impaired controller module to the replacement module when replacing a failed controller module 1 Remove the fan modu...

Page 33: ...e AFF A250 under the air duct in the controller module You must move it from the impaired controller module to the replacement controller module You need a 1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place Due to the space constraints within the controller module you should also have a magnet to transfer the screw on to so that you do not lose it 1 Locate ...

Page 34: ... module c Using the 1 magnetic screwdriver insert and tighten the screw on the boot media Do not apply force when tightening the screw on the boot media you might crack it Step 5 Move the DIMMs To move the DIMMs locate and move them from the impaired controller into the replacement controller and follow the specific sequence of steps image media drw_a250_dimm_replace png IMPORTANT Install each DIM...

Page 35: ...it with the socket 4 Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket 5 Repeat these steps for the remaining DIMM Step 6 Move a mezzanine card To move a mezzanine card you must remove the cabling and any QSFPs and SFPs from the ports move the mezzanine card to the replacement controller reinstall any QSFPs and SFPs onto the ports and cable the ports ...

Page 36: ...lign the mezzanine card into place in the replacement controller e Using the 1 magnetic screwdriver insert and tighten the screws on the face of the replacement controller module and on the mezzanine card Do not apply force when tightening the screw on the mezzanine card you might crack it 3 Repeat these steps if there is another mezzanine card in the impaired controller module 4 Insert the SFP or...

Page 37: ...king tab marked PUSH and then lift the battery out of the holder and controller module 4 Locate the corresponding NV battery holder on the replacement controller module and align the NV battery to the battery holder 5 Insert the NV battery plug into the socket 6 Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pa...

Page 38: ...dule you must install the replacement controller module into the chassis and then boot it to Maintenance mode You can use the following illustration or the written steps to install the replacement controller module in the chassis 1 If you have not already done so install the air duct 2 Close the controller module cover and tighten the thumbscrew 36 ...

Page 39: ... cables to the controller module later in this procedure 5 Insert the controller module into the chassis 6 Ensure the latching mechanism arms are locked in the fully extended position 7 Using both hands align and gently slide the controller module into the latching mechanism arms until it stops 8 Place your index fingers through the finger holes from the inside of the latching mechanism 9 Press yo...

Page 40: ...k It is important that you apply the commands in the steps on the correct systems The replacement node is the new node that replaced the impaired node as part of this procedure The healthy node is the HA partner of the replacement node Steps 1 If the replacement node is not at the LOADER prompt halt the system to the LOADER prompt 2 On the healthy node check the system time show date The date and ...

Page 41: ... the LOADER prompt reboot the controller system node halt node node_name After you issue the command you should wait until the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test System ...

Page 42: ...re applies only to systems running ONTAP in an HA pair 1 If the replacement controller is in Maintenance mode showing the prompt exit Maintenance mode and go to the LOADER prompt halt 2 From the LOADER prompt on the replacement controller boot the controller entering y if you are prompted to override the system ID due to a system ID mismatch 3 Wait until the Waiting for giveback message is display...

Page 43: ...he giveback is vetoed you can consider overriding the vetoes Find the High Availability Configuration content for your version of ONTAP 9 b After the giveback has been completed confirm that the HA pair is healthy and that takeover is possible storage failover show The output from the storage failover show command should not include the System ID changed on partner message 6 Verify that the disks ...

Page 44: ... metrocluster node show fields configuration state node1_siteA metrocluster node show fields configuration state dr group id cluster node configuration state 1 node1_siteA node1mcc 001 configured 1 node1_siteA node1mcc 002 configured 1 node1_siteB node1mcc 003 configured 1 node1_siteB node1mcc 004 configured 4 entries were displayed 10 Verify that the expected volumes are present for each controll...

Page 45: ...h license key system license add license code license key license key 3 Remove the old licenses if desired a Check for unused licenses license clean up unused simulate b If the list looks correct remove the unused licenses license clean up unused Step 2 Restore Storage and Volume Encryption functionality After replacing the controller module or NVRAM module for a storage system that you previously...

Page 46: ...us of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide I...

Page 47: ..._node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the contro...

Page 48: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 46 ...

Page 49: ...next to the DIMM and then replace it following the specific sequence of steps You can use the following video or the tabulated steps to replace a DIMM Replacing a DIMM 1 Replace the impaired DIMM on your controller module The DIMMs are in slot 3 or 1 on the motherboard Slot 2 and 4 are left empty Do not attempt to install DIMMs into these slots The fault LED located on the board next to each DIMM ...

Page 50: ...he components on the DIMM circuit board 6 Insert the replacement DIMM squarely into the slot The DIMMs fit tightly in the socket If not reinsert the DIMM to realign it with the socket 7 Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket Step 4 Install the controller module After you have replaced the component in the controller module you must reinstal...

Page 51: ...2 Close the controller module cover and tighten the thumbscrew 49 ...

Page 52: ...e system to perform the tasks in the following sections You will connect the rest of the cables to the controller module later in this procedure Step 5 Run diagnostics After you have replaced a component in your system you should run diagnostic tests on that component Your system must be at the LOADER prompt to start diagnostics All commands in the diagnostic procedures are issued from the control...

Page 53: ... type and capacity it can take up to several hours for the drive to appear in the list of failed drives Determine whether SED authentication is enabled How you replace the disk depends on how the disk drive is being used If SED authentication is enabled you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide These Instructions describe additional steps you must p...

Page 54: ...ED on the drive shelf operator display panel and the failed drive illuminate The activity green LED on a failed drive can be illuminated solid which indicates that the drive has power but should not be blinking which indicates I O activity A failed drive has no I O activity 4 Remove the failed drive a Press the release button on the drive face to open the cam handle b Slide the drive out of the sh...

Page 55: ... support at NetApp Support 888 463 8277 North America 00 800 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure Option 2 Replace HDD 1 If you want to manually assign drive ownership for the replacement drive you need to disable automatic drive assignment replacement drive if it is enabled You manually assign drive ownership ...

Page 56: ...replacement drive into the same drive bay from which you removed the failed drive Use two hands when inserting the disk drive but do not place hands on the disk drive boards that are exposed on the underside of the disk carrier 9 Close the cam handle so that the disk drive is fully seated into the midplane and the handle clicks into place Be sure to close the cam handle slowly so that it aligns co...

Page 57: ...should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the ...

Page 58: ... when you replace a fan module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller m...

Page 59: ...ep 3 Replace a fan To replace a fan remove the failed fan module and replace it with a new fan module You can use the following video or the tabulated steps to replace a fan Replacing a fan 1 Identify the fan module that you must replace by checking the console error messages or by locating the lit LED for the fan module on the motherboard 2 Remove the fan module by pinching the side of the fan mo...

Page 60: ...d then slide the replacement fan module into the controller module Step 4 Reinstall the controller module After you replace a component within the controller module you must reinstall the controller module in the system chassis and boot it 1 Close the controller module cover and tighten the thumbscrew 58 ...

Page 61: ...the orange tabs on top of the latching mechanism and gently push the controller module over the stop e Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted...

Page 62: ...uctions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement...

Page 63: ...ust remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert y...

Page 64: ...i clockwise and open the controller module cover Thumbscrew Controller module cover Step 3 Replace or install a mezzanine card To replace a mezzanine card you must remove the impaired card and install the replacement card to install a mezzanine card you must remove the faceplate and install the new card You can use the following video or the tabulated steps to replace a mezzanine card Replacing a ...

Page 65: ...modules that might be in the impaired mezzanine card and set it aside 4 Using the 1 magnetic screwdriver remove the screws from the face of the controller module and set them aside safely on the magnet 5 Using the 1 magnetic screwdriver loosen the screw on the impaired mezzanine card 6 Using the 1 magnetic screwdriver gently lift the impaired mezzanine card directly out of the socket and set it as...

Page 66: ...er module and the faceplate covering the mezzanine card slot and set them aside safely on the magnet Remove the mezzanine card from the antistatic shipping bag and align it to the inside face of the controller module Gently align the mezzanine card into place Using the 1 magnetic screwdriver insert and tighten the screws on the face of the controller module and on the mezzanine card NOTE Do not ap...

Page 67: ...storage storage failover giveback ofnode impaired_node_name 5 If automatic giveback was disabled reenable it storage failover modify node local auto giveback true Step 5 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Replace the NVMEM battery FAS500f To replace...

Page 68: ...AINT number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours cluster1 system node autosupport invoke node type all message MAINT 2h 2 Disable automatic giveback from the console of the healthy controller storage failover modify node local auto giveback false 3 Take the impaired controller to the LOADER prompt If the impaired controller is displaying...

Page 69: ...r a few inches out of the chassis If you have difficulty removing the controller module place your index fingers through the finger holes from the inside by crossing your arms Lever Latching mechanism 5 Using both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwi...

Page 70: ...oller module and install the replacement battery into the controller module You can use the following video or the tabulated steps to replace the NVMEM battery Replacing the NVMEM battery 1 Locate and replace the impaired NVMEM battery on your controller module It is recommended that you follow the illustrated instructions in the order listed 68 ...

Page 71: ...ng tab marked PUSH and then lift the battery out of the holder and controller module and set it aside 4 Remove the replacement NV battery from the antistatic shipping bag and align it to the battery holder 5 Insert the replacement NV battery plug into the socket 6 Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery ...

Page 72: ...Thumbscrew 2 Insert the controller module into the chassis a Ensure the latching mechanism arms are locked in the fully extended position b Using both hands align and gently slide the controller module into the latching mechanism arms until it stops c Place your index fingers through the finger holes from the inside of the latching mechanism d Press your thumbs down on the orange tabs on top of th...

Page 73: ...the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test system from the displayed menu to run diagnostics tests 5 Proceed based on the result of the preceding step If the scan show probl...

Page 74: ...supply you want to replace based on console error messages or through the red Fault LED on the power supply 3 Disconnect the power supply a Open the power cable retainer and then unplug the power cable from the power supply b Unplug the power cable from the power source 4 Rotate the cam handle such that it can be used to pull power supply out of the controller module while pressing the locking tab...

Page 75: ... components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Sto...

Page 76: ...impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they...

Page 77: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 75 ...

Page 78: ...the RTC battery locate it inside the controller and follow the specific sequence of steps You can use the following video or the tabulated steps to replace the RTC battery Replacing the RTC battery 1 Locate the RTC battery between the heatsink and the midplane and remove it exactly as shown in the graphic 76 ...

Page 79: ...ft the battery up Make a note of the polarity of the battery The battery should eject out The battery will be ejected out 2 Remove the replacement battery from the antistatic shipping bag 3 Locate the RTC battery holder between the heatsink and the midplane and insert it exactly as shown in the graphic 77 ...

Page 80: ...older and that the polarity is correct Step 4 Reinstall the controller module and set time date after RTC battery replacement After you replace a component within the controller module you must reinstall the controller module in the system chassis reset the time and date on the controller and then boot it Steps 1 If you have not already done so close the air duct or controller module cover 2 Align...

Page 81: ... to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process f Halt the controller at the LOADER prompt The controller module should be fully inserted and flush with the edges of the chassis 6 Reset the time and date on the controller a Check the date and time on the healthy controller with the show date command b At the LOADER prompt on the target controller che...

Page 82: ...Y WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the right to change any products described herein at any time and without notice NetApp assumes no responsibility or liability arising from the use of products described herein except as expressly agree...