Return the failed part to NetApp - FAS8200
After you replace the part, you can return the failed part to NetApp, as described in the
RMA instructions shipped with the kit. Contact technical support at
, 888-
463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800
(Asia/Pacific) if you need the RMA number or additional help with the replacement
procedure.
Replace the caching module - FAS8200
You must replace the caching module in the controller module when your system
registers a single AutoSupport (ASUP) message that the module has gone offline; failure
to do so results in performance degradation.
You might want to erase the contents of your caching module before replacing it. . Although data on the
caching module is encrypted, you might want to erase any data from the impaired caching module and verify
that the caching module has no data: .. Erase the data on the caching module:
system controller
flash-cache secure-erase run
.. Verify that the data has been erased from the caching module:
system controller flash-cache secure-erase show -node node_name
+ The output should display the caching module status as erased.
• You must replace the failed component with a replacement FRU component you received from your
provider.
Step 1: Shut down the impaired controller
You can shut down or take over the impaired controller using different procedures,
depending on the storage system hardware configuration.
Option 1: Most configurations
To shut down the impaired node, you must determine the status of the node and, if
necessary, take over the node so that the healthy node continues to serve data from the
impaired node storage.
About this task
If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a healthy
node shows false for eligibility and health, you must correct the issue before shutting down the impaired node;
see the
Administration overview with the CLI
.
Steps
1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message:
system node autosupport invoke -node * -type all -message
MAINT=number_of_hours_downh
The following AutoSupport message suppresses automatic case creation for two hours:
cluster1:*>
system node autosupport invoke -node * -type all -message MAINT=2h
2. Disable automatic giveback from the console of the healthy node:
storage failover modify –node
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