Multi Service Border Gateway User Manual for NexusWay 800 Series
6-1-2 Internet Access
Problem 1: I had a “time out error” occur when I entered a URL or IP address.
Solution 1: This error has several possible reasons. Try the following troubleshooting
steps.
1. Check if other PCs work correctly. If so, ensure the IP settings of your PCs are correct. To
use a Static IP address, check the Network Mask, Default gateway and DNS as well as the IP
address you have configured. Ensure these settings fall within the correct settings for the
NexusWay’s current configuration.
2. If other PCs fail to operate properly with the correct configurations, check the NexusWay’s
connections: power, WAN, and LAN. If you also cant connect to the NexusWay check the
power and LAN connections.
3. If you can connect to the NexusWay and it is configured correctly, check your Internet
connections (DSL/Cable modem etc) to ensure they are working properly.
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