Troubleshooting
45
NETGEAR Wireless Cable Gateway
Connect to the Main Menu
If you are unable to access the gateway’s main menu from a computer on your local network,
check the following:
•
Check the Ethernet connection between the computer and the gateway as described in
the previous section.
•
Make sure that your PC’s IP address is on the same subnet as the gateway. If you are
using the recommended addressing scheme, your PC’s address should be in the range
of 192.168.1.2 to 192.168.0.254.
Note:
If your PC’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign
an IP address if the computer cannot reach a DHCP server. These
auto-generated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the PC to the
gateway and reboot your PC.
•
If your gateway’s IP address has been changed and you don’t know the current IP
address, clear the gateway’s configuration to factory defaults. This will set the gateway’s
IP address to 192.168.1.1. This procedure is explained in
Factory Default Settings
in
Appendix
A
.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to make sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The gateway user name
admin
is
lower-case (
Caps Lock
should be off). The default password of
password
.
If the gateway does not save changes you have made, check the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another screen, or your changes are lost.
•
Click the Refresh or Reload button in the Web browser. The changes may have occurred,
but the Web browser may be caching the old configuration.
