NETGEAR CM500, User Manual

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA February 2015 202 11477 03 CM500 High Speed Cable Modem User Manual ...

Page 2: ...ugh the NETGEAR website For product updates and web support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power sup...

Page 3: ...1 Chapter 2 Manage and Monitor Log In to the Cable Modem 13 View Cable Modem Initialization 13 View Cable Modem Status 14 View and Clear Event Logs 15 Change the admin Password 16 Reboot the Cable Modem 17 Reset the Cable Modem to Factory Default Settings 18 Use the Reset Button on the Back Panel 18 Use the Factory Reset Software Button 19 Change the Cable Connection Starting Frequency 20 Chapter ...

Page 4: ...Pv4 and IPv6 addresses by cable Internet providers This chapter covers the following topics Unpack Your Cable Modem Front Panel Back Panel Product Label Install and Activate Your Cable Modem Connect Your Cable Modem to a Router After Installation and Activation Note For more information about the topics covered in this manual visit the support website at http support netgear com 1 Maximum rate is ...

Page 5: ...le Modem Your package contains the following items Ethernet cable Power adapter Cable modem Figure 1 Package contents Front Panel The cable modem provides status LEDs on the front Power LED Downstream LED Upstream LED Internet LED Ethernet LED Figure 2 Cable modem front view ...

Page 6: ...locked Upstream Solid amber One upstream channel is locked Blinking amber The cable modem is scanning for an upstream channel Solid green More than one upstream channel is locked Off No upstream channel is locked Internet Solid green The cable modem is online Blinking green The cable modem is synchronizing with the cable Internet provider s cable modem termination system CMTS Off The cable modem i...

Page 7: ...odem The cable modem provides a connection between your cable Internet provider s network and your computer router or WiFi router Connect Your Cable Modem to a Computer During the installation and activation you must connect the cable modem directly to a computer After installation and activation you can connect the cable modem to a router see Connect Your Cable Modem to a Router After Installatio...

Page 8: ...able modem directly to a cable wall outlet 2 Turn off the computer to which you intend to connect the cable modem 3 Use the Ethernet cable provided in the package to connect the Gigabit Ethernet port on the cable modem to an Ethernet port on the computer 4 Turn on the computer 5 Connect the power adapter provided in the package to the cable modem and plug the power adapter into an electrical outle...

Page 9: ...provide your Xfinity credentials during the activation process If you are unable to self activate your cable modem call Comcast Xfinity customer service at 1 800 XFINITY 1 800 934 6489 To set up your Internet connection 1 Contact your cable Internet provider and inform them that you are installing a new cable modem that you bought from a retail store Provide your cable Internet provider with the c...

Page 10: ...dem is not visible your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high speed Internet service If the cable modem is visible to your cable Internet provider reboot the computer laptop router or WiFi router that is connected to the cable modem Try checking your online status again Perform a Speed Test To determine the accurate Internet...

Page 11: ...modem to a router To connect your cable modem to a router after installation and activation 1 Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in Note Do not disconnect the cable modem from the cable outlet When the startup procedure is completed the Power LED lights green Wait for the Internet LED to stop blinking and light solid green 2 Use an Ethern...

Page 12: ...situation that you experience problems with the cable connection and cannot get an Internet connection technical support might ask you to log in to the router This chapter contains the following sections Log In to the Cable Modem View Cable Modem Initialization View Cable Modem Status View and Clear Event Logs Change the admin Password Reboot the Cable Modem Reset the Cable Modem to Factory Defaul...

Page 13: ...sitive The BASIC Home screen displays View Cable Modem Initialization You can track the initialization procedure of the cable modem and get details about the downstream and upstream cable channel The time is displayed after the cable modem is initialized The cable modem automatically goes through the following steps in the provisioning process 1 Scans and locks the downstream frequency and then ra...

Page 14: ... some basic information about the cable modem To view cable modem status 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem 2 Type http 192 168 100 1 A login screen displays 3 Enter the cable modem user name and password The user name is ad...

Page 15: ...dem on page 17 For information about using the Factory reset button see Reset the Cable Modem to Factory Default Settings on page 18 View and Clear Event Logs Event logs capture important cable modem events To view and clear the event logs 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is ...

Page 16: ...ton Change the admin Password You can change the default password that is used to log in to the cable modem with the user name admin To change the password for the user name admin 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem 2 Type ht...

Page 17: ...reestablishes a connection with the cable Internet provider s network the devices reconnect to the cable modem s LAN To reboot the cable modem 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem 2 Type http 192 168 100 1 A login screen displ...

Page 18: ... changed the default password to access the cable modem and lost the password you must use the Reset button on the back panel After you reset the cable modem to factory default settings the user name is admin the password is password The LAN IP address is always 192 168 100 1 You cannot change this LAN IP address Use the Reset Button on the Back Panel CAUTION This process erases all settings that ...

Page 19: ...ser click a link or load a new page Do not turn off the cable modem Use the Factory Reset Software Button CAUTION This process erases all settings that you configured in the cable modem To erase the settings 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable ...

Page 20: ... Internet connections you do not need to change this information WARNING Do not change the starting frequency unless your cable Internet provider instructs you to do so Changing the starting frequency incorrectly causes serious connection and Internet problems To change the starting frequency 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from ...

Page 21: ...mber as instructed by your cable Internet provider WARNING Do not change the starting frequency unless your cable Internet provider instructs you to do so Changing the starting frequency incorrectly causes serious connection and Internet problems 6 Click the Apply button Your change takes effect ...

Page 22: ... troubleshooting your cable modem The chapter includes the following sections Use LEDs to Troubleshoot Cannot Log In to the Cable Modem Troubleshoot the Cable Internet Connection Note NETGEAR provides helpful articles and documentation at http support netgear com ...

Page 23: ...le connections are secure at the cable modem and at the computer router or WiFi router Make sure that power is turned on to the connected hub or computer Be sure that you are using the correct cable The Internet LED is off and the cable modem is connected to the cable wall jack Make sure that the coaxial cable connections are secure at the cable modem and at the wall jack Make sure that your cable...

Page 24: ...s loaded Try quitting the browser and launching it again Make sure that you are using the correct login information The cable modem user name admin is lowercase Caps Lock is off The default password is password If the cable modem does not save changes you made do the following When entering configuration settings be sure to click the Apply button before moving to another screen or your changes are...

Page 25: ... H 2 4 x 4 9 x 7 3 in 60 x 124 x 185 mm Weight 0 62 lb 0 28 kg Environmental Operating temperature 32 to 104 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Interface Local 10 100 1000 RJ 45 Gigabit Ethernet port Internet Coaxial cable connector DOCSIS 3 0 backward compatible with DOCSIS 2 0 Memory 8 MB Flash 128 MB RAM Channels 16 bonded downstream 4 bonded upstream Cert...