NETGEAR CM600, User Manual

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA November 2015 202 11576 01 High Speed Cable Modem Model CM600 User Manual ...

Page 2: ...cial NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non ...

Page 3: ...ctivation 12 Chapter 2 Manage and Monitor Log In to the Cable Modem 14 View Cable Modem Initialization 14 View Cable Modem Status 15 View and Clear Event Logs 16 Change the admin Password 17 Reboot the Cable Modem 18 Reset the Cable Modem to Factory Default Settings 19 Use the Reset Button on the Back Panel 19 Use the Factory Reset Software Button 20 Change the Cable Connection Starting Frequency ...

Page 4: ... and IPv6 addresses by cable Internet providers This chapter covers the following topics Unpack Your Cable Modem Front Panel Product Label Back Panel Install and Activate Your Cable Modem Connect Your Cable Modem to a Router After Installation and Activation Note For more information about the topics covered in this manual visit the support website at http support netgear com 1 Maximum rate is der...

Page 5: ...Modem Your package contains the following items Ethernet cable Power adapter Cable modem Figure 1 Package contents Front Panel The cable modem provides status LEDs on the front Power LED Downstream LED Upstream LED Internet LED Ethernet LED Figure 2 Cable modem front view ...

Page 6: ...tream channel is locked Solid green Two or more upstream channels are locked Blinking green The cable modem is scanning for an upstream channel Off No upstream channel is locked Internet Solid green The cable modem is online Blinking green The cable modem is synchronizing with the cable Internet provider s cable modem termination system CMTS Off The cable modem is offline Ethernet Green A powered ...

Page 7: ...eed Cable Modem Back Panel The back panel provides the connections and button shown the following figure Power adapter input LAN Gigabit Ethernet port Coaxial cable connector Reset button Power On Off button Figure 4 Cable modem back panel ...

Page 8: ...e Power adapter cable outlet Figure 5 Connect the cable modem directly to a computer Note Before you connect your cable modem and contact your cable Internet provider collect your cable account number account phone number and login information your email address or user name and password To connect your cable modem directly to a computer 1 Connect a coaxial cable Use the coaxial cable that your ca...

Page 9: ... channel is locked The Upstream LED lights green when more than one upstream channel is locked After the cable modem registers with your cable Internet provider the Internet LED lights green Even though an Internet connection is established Internet service is available only after you set it up with your cable Internet provider For information about how to activate your Internet service see Activa...

Page 10: ...bout your cable modem If the cable modem is not visible your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high speed Internet service If the cable modem is visible to your cable Internet provider reboot the cable modem Check your online status again Activate Your Internet Service with Comcast XFINITY If you use Comcast XFINITY you can s...

Page 11: ...800 XFINITY 1 800 934 6489 a When asked provide your account information and provide the cable modem s model number and MAC address which are on the product label on the cable modem For more information see Product Label on page 6 b Wait for Comcast XFINITY to confirm that your cable modem is active c If you do not get an Internet connection with the cable modem ask Comcast XFINITY to look for you...

Page 12: ...em to a router To connect your cable modem to a router after installation and activation 1 Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in Note Do not disconnect the cable modem from the cable outlet When the startup procedure is completed the Power LED lights green Wait for the Internet LED to stop blinking and light solid green 2 Use an Ethernet ...

Page 13: ...situation that you experience problems with the cable connection and cannot get an Internet connection technical support might ask you to log in to the router This chapter contains the following sections Log In to the Cable Modem View Cable Modem Initialization View Cable Modem Status View and Clear Event Logs Change the admin Password Reboot the Cable Modem Reset the Cable Modem to Factory Defaul...

Page 14: ...itive The BASIC Home page displays View Cable Modem Initialization You can track the initialization procedure of the cable modem and get details about the downstream and upstream cable channel The time is displayed after the cable modem is initialized The cable modem automatically goes through the following steps in the provisioning process 1 Scans and locks the downstream frequency and then range...

Page 15: ...le Modem Status You can view some basic information about the cable modem To view cable modem status 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem 2 Type http 192 168 100 1 A login window opens 3 Enter the cable modem user name and pas...

Page 16: ...ee Reboot the Cable Modem on page 18 For information about using the Factory reset button see Reset the Cable Modem to Factory Default Settings on page 19 View and Clear Event Logs Event logs capture important cable modem events To view and clear the event logs 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to ...

Page 17: ...log entries click the Clear Log button Change the admin Password You can change the default password that is used to log in to the cable modem with the user name admin To change the password for the user name admin 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet...

Page 18: ...ernet provider s network the devices reconnect to the cable modem s LAN To reboot the cable modem 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem 2 Type http 192 168 100 1 A login window opens 3 Enter the cable modem user name and passwo...

Page 19: ...name is admin the password is password The LAN IP address is always 192 168 100 1 You cannot change this LAN IP address Use the Reset Button on the Back Panel CAUTION This process erases all settings that you configured in the cable modem To reset the cable modem to factory default settings 1 Power on the cable modem 2 On the back of the cable modem locate the Reset button Reset button 3 Using a s...

Page 20: ... that is attached over an Ethernet cable to the cable modem 2 Type http 192 168 100 1 A login window opens 3 Enter the cable modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED The ADVANCED Home page displays the Cable Information pane 5 Click the Factory reset button A con...

Page 21: ...on and Internet problems To change the starting frequency 1 Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem 2 Type http 192 168 100 1 A login window opens 3 Enter the cable modem user name and password The user name is admin The default pa...

Page 22: ... WARNING Do not change the starting frequency unless your cable Internet provider instructs you to do so Changing the starting frequency incorrectly causes serious connection and Internet problems 6 Click the Apply button Your change takes effect ...

Page 23: ... troubleshooting your cable modem The chapter includes the following sections Use LEDs to Troubleshoot Cannot Log In to the Cable Modem Troubleshoot the Cable Internet Connection Note NETGEAR provides helpful articles and documentation at http support netgear com ...

Page 24: ...rnet cable connections are secure at the cable modem and at the computer router or WiFi router Make sure that power is turned on to the connected hub or computer Be sure that you are using the correct cable The Internet LED is off and the cable modem is connected to the cable wall jack Make sure that the coaxial cable connections are secure at the cable modem and at the wall jack Make sure that yo...

Page 25: ...va applet is loaded Try quitting the browser and launching it again Make sure that you are using the correct login information The cable modem user name admin is lowercase Caps Lock is off The default password is password If the cable modem does not save changes you made do the following When entering configuration settings be sure to click the Apply button before moving to another page or your ch...

Page 26: ...x 8 77 x 3 43 in 135 57 x 222 68 x 87 mm Weight 14 53 oz 412 g Environmental Operating temperature 32 to 104 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Interface Local 10 100 1000 RJ 45 Gigabit Ethernet port Internet Coaxial cable connector DOCSIS 3 0 backward compatible with DOCSIS 2 0 Memory 8 MB Flash 128 MB RAM Channels 24 bonded downstream 8 bonded upstream Cert...