7-1
v1.0, March 2010
Chapter 7
Troubleshooting
This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router.
After each problem description, instructions are provided to help you diagnose and solve the
problem. For the common problems listed, go to the section indicated.
•
Is the router on?
•
Have I connected the router correctly?
Go to
“Basic Functioning” on page 7-1
.
•
I can’t access the router’s configuration with my browser.
Go to
“Troubleshooting Access to the Modem Router Main Menu” on page 7-2
.
•
I’ve configured the router but I can’t access the Internet.
Go to
“Troubleshooting the ISP Connection” on page 7-3
.
•
I want to clear the configuration and start over again.
Go to
“Restoring the Default Configuration and Password” on page 7-8
.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power
LED is on.
2.
After approximately 10 seconds, verify that:
a.
The Power LED is still solid green. A red light indicates the unit has failed its power-on
self-test (POST).
b.
The Ethernet LAN port LEDs are lit for any local ports that are connected.
If a LAN port’s LED is lit, a link has been established to the connected device. If a LAN
port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is
10 Mbps, the LED is amber.
c.
The DSL and Internet LEDs are lit.
