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Chapter 6. Troubleshooting
NTV550 Ultimate HD Media Player User Manual
Changing TV Mode, No Picture on the TV
If you turn on your TV and there is no picture (due to resolution not supported, or different
PAL/NTSC type), press
TV Mode
from the main menu to go to the mode switching
screen. (Press
Home
first if you are not sure you are in the main menu.) Then:
•
Press
TV Mode
to cycle from PAL to NTSC (or vice versa) and wait 10 seconds.
•
If there is still no picture, press
TV Mode
again to cycle back from NTSC to PAL (or
vice versa).
•
Note that cycling PAL/NTSC resets the display mode to the monitor default, which in most
cases should result in a picture on the screen.
Power Off and Standby Mode
The Ultimate HD Media Player supports two modes of power off: standby and power off.
•
Standby mode
. The output ports are switched off and the unit is effectively idle, but you
can awaken it quickly by pressing
Power
.
•
Power off mode
. The unit is effectively off (drawing 0.1W), but you can still awaken it by
pressing
Power
. Powering on the unit from the full power off state takes significantly
longer (30 seconds compared to 1 second).
Firewall Port Settings
The built-in Windows firewall opens ports to communicate with the Ultimate HD Media Player.
For other firewalls, you might need to open these ports:
•
TCP: 49156, 49157, 49158, 49159
•
UDP: 49152, 49153, 49154, 49155
Some files, songs, or videos are
not showing up even though
others are.
Check the file permissions for those items, and make sure that they have
read access allowed for everyone.
The server cannot be found in a
Windows domain.
If the PC where the Digital Entertainer for Windows software is running is a
member of a Windows domain:
1. Make sure that you are connected to the domain (either by being on the
same network, or by using a VPN connection), and then restart folder
sharing in Windows Media Connect.
2. If this is not possible, uninstall the Digital Entertainer for Windows
software, and reinstall it using a local user account. Then set up sharing
with the Digital Entertainer for Windows software while logged in with
this local user account.
Table 1. Connecting to the Ultimate HD Media Player (Continued)
Problem
Solution
