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Chapter 6. Troubleshooting
NTV550 Ultimate HD Media Player User Manual
Media Does Not Play (Windows XP)
If the Ultimate HD Media Player cannot play media or music, check to see if the file is
protected. Windows Media Connect is required for Windows XP users to play protected files.
See the Microsoft documentation for these products.
If you use Windows Media Connect, place protected media files in one folder, and use
Windows Media Connect to share only that folder. Then use the Configuration Wizard to
share all other folders.
Video Display is Jittery
You can try changing the TV mode either with the Setup Wizard (press
Home
, and select
Settings
> Setup Wizard
) or by pressing the
TV Mode
button on the remote control.
Note that videos are encoded with different frame rates. If the frame rate of the video does
not match your TV display setting, then the video can appear jittery. This can happen if you
are using a 60 Hz TV to watch a video with a frame rate of 25 frames per second instead of
30 frames per second, or if you are using a 50 Hz TV to watch a video with a frame rate of 60
frames per second.
The Auto FPS option (
Settings > Audi/Video > Display
) activates automatic video mode
switching to match the frame rate of the video being played.
Unable to Play Media
This section explains
unable to play this media
messages, and offers suggestions about what
to do if the HD media player displays this type of message.
•
Unable to play this media. The media format is not supported, or the location is not
accessible
.
The media format is not supported by the Ultimate HD Media Player, or the file could not
be opened or might no longer be available.
-
Play a supported media file.
-
Check the network connection.
-
Verify the existence of the file.
-
Verify the PC or server is powered on.
-
Check the access permissions on the file and folder.
-
Verify that the file format and encoding are supported. Go to
http://kbserver.netgear.com/products/neotv550.asp
and select the NTV550; then
access the media
formats link for file formats supported.