Chapter 6. Troubleshooting
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NTV550 Ultimate HD Media Player User Manual
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Unable to play this media. The media could not be opened, or the location is not
accessible
.
The file cannot be opened or might no longer be available.
-
Check the network connection.
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Verify the existence of the file.
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Check the access permissions on the file and folder.
•
Unable to play this media. The media is protected, and a license could not be obtained
.
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The file is protected by Windows Media DRM, and the license for the file is expired, or
invalid, or was not granted.
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Verify that the file is playable from Windows Media Player.
•
Unable to play this media. There are insufficient resources to open or play the media
.
Restart the Ultimate HD Media Player. If the problem persists after restarting the Ultimate
HD Media Player, then the media dimensions or encoding is not supported.
Error Messages
The following table describes error messages and recommended actions when they occur.
Table 2. Error Messages
Message
Description and Action
Network Performance Insufficient.
The network throughput is not high enough to handle the file type specified,
such as playing high-definition video over a wireless network.
Unsupported video - may not play
correctly.
The video is a DIVX 3 video. Some DIVX 3 videos do not play back correctly
on the Ultimate HD Media Player.
Unable to play this station.
The format of the selected Internet radio station is not supported. The
Ultimate HD Media Player supports only MP3 streaming audio formats for
Internet radio playback.
Error loading picture. Photo format
is not supported.
The photo is not a JPEG, TIFF, BMP or PNG, or the dimension, encoding, or
color space of the photo is not supported.
Error loading picture. Photo does
not exist.
The file cannot be opened or might no longer be available.
• Check the network connection.
• Verify the existence of the file.
• Check the access permissions on the file and folder.
Error loading picture. Photo is too
large or has encoding errors.
The dimensions of the photo are too large for it to be loaded, or the file is
invalid.
Error loading picture. Photo could
not be read.
The file exists, but an error occurred when it was accessed.
• Check the network connections.
• Check access permissions on the file and folder.
• Check that the photo is viewable on a PC.
