Chapter 6. Troubleshooting
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63
NTV550 Ultimate HD Media Player User Manual
IP Address
If the Ultimate HD Media Player does not receive a valid IP address, try the following:
1.
Verify that a working DHCP server is on your network. Computers on the network should
get IP addresses in the correct range.
If the Ultimate HD Media Player is set to use DHCP and fails to obtain an IP address from
the server, it resorts to a default IP address of 127.0.0.1. You can use a static IP address
if there is a problem connecting to the DHCP server.
2.
If you are using a wireless network, verify that the NTV550 is connected to the right network.
Connecting to a Server
If the Ultimate HD Media Player cannot find the correct server, try the following:
1.
Verify that the Ultimate HD Media Player and the PC running the NETGEAR NeoTV for
Windows software are on the same subnet.
For example, you could use a subnet with IP addresses in the range of 192.168.0.x for
both the Ultimate HD Media Player and the PC, with a subnet mask of 255.255.255.0.
2.
For Windows PCs, run the Configuration Wizard to verify that the NTV550 and the computer
can communicate. Double-click the task icon and select
Configure your NeoTVs
.
3.
For other systems, try having the Ultimate HD Media Player look for the server again.
Press
Home
, and select
Settings > Servers and shared folders > Build network shares
list
. If you do not see your media, check your network connections and router firewall
settings, and try to ping the IP of the Ultimate HD Media Player.
4.
Try accessing the server from other Windows-based PCs. If these PCs can see the server,
the Ultimate HD Media Player will too.
Using Ping
1.
From the Windows taskbar, click the
Start
button, and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the Ultimate HD Media Player.
Displaying the IP address is described in
IP Address
on page
63. For example, type:
ping 192.168.0.2
3.
Click
OK
. You should see a message like this one:
pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
request timed out
If you cannot ping the NTV550, your network might not be working correctly.
