64
|
Chapter 6. Troubleshooting
NTV550 Ultimate HD Media Player User Manual
Recovering the NTV550 If It Does Not Start
You should not need to do this unless you are instructed to do so by NETGEAR technical
support.
If you power on the Ultimate HD Media Player and it does not start up and display the main
menu, try power cycling the unit. If it still does not start, then you might want to try changing
the TV mode on the unit. See
Changing TV Mode, No Picture on the TV
on page
58.
If you are fairly sure that the firmware on the unit has become corrupted (for example, if the
unit was starting up normally, and it is no longer starting), then you can repair the firmware as
follows.
1.
With the unit unplugged, hold down the right front power button and plug in the unit. You
can release the button after 4-5 seconds.
This shows the Recovery menu on the screen.
2.
From the Recovery menu, you can restore the firmware from the Internet to the latest
version, or you can install firmware from an attached USB device. (The Recovery menu
looks very similar to the Update application.)
