•
Is your router too far from your computer or too close? Place your computer near the router but at
least 6 feet (1.8 meters) away and see whether the signal strength improves.
•
Are objects between the router and your computer blocking the WiFi signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device. The device then responds with an echo reply. You can easily troubleshoot a network using the
ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1.
From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.
Click the OK button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be present:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are
connected.
Check that the appropriate LEDs are lit for your network devices. If your router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that
are connected to your computer and router.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured
on your computer.
Troubleshooting
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Nighthawk AC1900 Smart WiFi Router Model R6900
