CHIP & PIN Transaction
To process a standard CHIP & PIN transaction on an Spire Terminal
Option 1
1.
Enter the sale amount and press and press the green ENTER key PLEASE NOTE:
If a mistake is made entering data, the last digit can be deleted by pressing the yellow
CLEAR key.
2. When prompted, pass the terminal to the customer to insert their card and enter
their PIN.
Option 2
1.
Insert the Chip Card into the terminals Chip Card reader or PIN Pad (if fitted). A Sale
transaction will be initiated. Type in the Sale amount and press the green ENTER key.
PLEASE NOTE: If a mistake is made entering data, the entire field can be deleted by
pressing the yellow CLEAR key once.
2.
When prompted, pass the terminal to the customer to insert their card and enter their
PIN.
Then continue
3.
Take the terminal back from the customer and follow the onscreen prompts to
complete the transaction.
4.
Tear off the receipt, retaining the
MERCHANT
copy yourself and passing the customer
version to the customer.
5.
The terminal will then return to the idle screen.
If the cardholder enters an incorrect PIN 3 times the card will lock and the transaction will
be cancelled.
If a card has a faulty chip it will need to be swiped through the magnetic card reader; the
strip should face the body of the terminal and be swiped from one end of the track to the
other in one smooth motion, top to bottom.
In the event that the card still fails to read, it is possible to process the card by manually
entering the card details. This is done by entering the long card number from the “Insert
or Swipe Card” prompt and then following the onscreen instructions.
Please be aware that using the magnetic stripe or entering the details manually may incur
additional fees.
14 CHIP & PIN Transaction
intelligent payments
