NetPay Spire SPc5, Manual

Page 1: ...A NetPay Guide to Using your Spire Terminal intelligent payments www netpay co uk www netpay ie Models SPc50 SPw60 SPw70 SPp10 SPc5 SPg7 ...

Page 2: ...n Page 15 Contactless Transaction Page 16 Referrals Page 17 Refunds and Reversals Page 18 Totalling and End of Day Banking Page 19 Re Initialising your Battery Wireless Models Page 20 Changing GPRS Network Provider Page 21 NetPay Shop Reporting Page 22 Connectivity Troubleshooting Page 23 Powering Down and Restarting the Terminal Page 24 Inserting your SIM Notes Page 25 My MID Important Numbers If...

Page 3: ...ers change aspects of your service or enable additional services call our customer service team between 9 00am and 5 30pm Monday to Friday UK Customer Services 0333 311 0200 option 2 Ireland Customer Services 01 447 5299 If you need technical assistance setting up or using your service call our technical support team 24 hours a day 7 days a week UK Technical Support 0843 455 5555 Ireland Technical...

Page 4: ... the power socket 6 Neatly route all the cables over the top of the terminal so they do not overlap one another 7 Ensure the cable tidy is orientated with the notches on either side sliding in first to the slots on the side of the terminal s feet and slide home until you hear a click Ensure both sides of the cable tidy are correctly located 8 Turn the terminal over and if required switch the elect...

Page 5: ...ipts the paper may be incorrectly inserted or of the wrong specification 2 Turn over the terminal and plug the telephone cable into the socket identified with the LINE label and connect to a working telephone socket If a PIN Pad has been supplied plug its black curly cable into the socket identified with the PIN PAD label If you are connecting the terminal to a routing device connect the black or ...

Page 6: ...ace down remove the battery cover and battery Remove the battery packaging Insert your SIM sent seperately into the slot marked SIM1 SLOT Insert the battery in to the terminal and replace the cover 3 Insert the power supply plug directly into the rear of the terminal and plug the power supply into the electrical socket Charging of the battery will take between 2 and 4 hours The battery condition i...

Page 7: ... lights have stabilised and remain on you can switch on your Spire Wi Fi terminal fig 2 3 Turn the terminal on by pressing the power button until the screen lights up The terminal will automatically scroll through several screens of information until the Welcome screen is displayed 4 Ensure the terminal is displaying the Welcome screen 5 Press the MAIN MENU key to display the Reports and Terminal ...

Page 8: ...y pressing 1 for Yes 22 The terminal will restart Your Wi Fi network should now be connected with a green Wi Fi symbol displayed in the top right hand corner of the screen If you see a red cross that means the access point cannot be found please call the NetPay Customer Services team Wi Fi Access Point Placement The design of the Wi Fi access point allows it to be placed on a counter or shelf Plea...

Page 9: ...ttery module will need to be charged when you receive a new terminal a replacement battery and during day to day use Battery Module Installation and Replacement 1 Place the terminal face down on the counter and remove the battery cover by applying pressure and sliding it backwards as shown below 2 If a battery module is already fitted place your thumb nail into the recess at the base and pull upwa...

Page 10: ...n menus The ARROW keys either side of MAIN MENU key are used to move to the next and previous menu screens When activated an arrow will also be seen on the display above the appropriate key The numeric keys The key allows the cycling of character selection on the numeric keys during text entry For example pressing 1 and then will cycle through 1 Q Z 1 The star key is used to cycle through the foll...

Page 11: ...efault the keyboard will be set for numbers to cycle through different characters press the HASH key the terminal will cycle in the following order Numbers Uppercase letters Lowercase letters Symbols 13 Once the password has been entered press the ENTER key 14 To connect to the network press the ENTER key to say yes Should the Wi Fi connection fail at this point displaying ERROR 44 the screen will...

Page 12: ...to display the Reports and Terminal Menu 3 Press the RIGHT ARROW key to show the additional menu items 4 Select SETUP from the menu 5 Select PASSWORD from the menu 6 Select CHANGE from the menu 7 Type in the old password and press the green ENTER key 8 Type in the new local password default is 0000 and press the green ENTER key 9 Repeat the previous step 10 The terminal will beep and display TRANS...

Page 13: ...minal back from the customer and follow the onscreen prompts to complete the transaction 4 Tear off the receipt retaining the MERCHANT copy yourself and passing the customer version to the customer 5 The terminal will then return to the idle screen If the cardholder enters an incorrect PIN 3 times the card will lock and the transaction will be cancelled If a card has a faulty chip it will need to ...

Page 14: ...lcome key in the sale amount 2 The customer should present the card holding it across the screen of the terminal device The 4 LEDS will turn green when the transaction is completed 2 1 A contactless card may prompt for PIN entry process this as a normal CHIP PIN transaction 3 Take the terminal back from the customer and follow the onscreen prompts 4 If receipts are printed this is optional for con...

Page 15: ... phone to the customer When the details are confirmed and the phone returned to you the Authorisation Centre will issue you an authorisation code if successful do not accept an authorisation code from the customer 4 In the event that the transaction is declined you may also be asked to retain the card If this occurs do not return the card to the customer The Authorisation Centre will advise you on...

Page 16: ...rts their card 5 The refund is then transferred back to your customers account Reversals If a transaction is processed incorrectly it is possible to reverse it so long as it has not been more than thirty seconds since the transaction was processed and it is the next transaction from that terminal device 1 Select REVERSAL from TRANSACTION MENU 2 The cardholder inserts the card used on the transacti...

Page 17: ...ll connect to the selected acquirer s and print out the settlement report The settlement totals will be reset to zero once this process is complete 3 1 The Terminal will dial out and return one of three results Totals Agreed The totals between your acquiring bank and the terminal match Totals Not Agreed The totals do not match The most common cause of this is that the terminal has offline transact...

Page 18: ...When the menu appears select 8 BATTERY 8 Unplug the terminal and base if applicable from the mains power 9 Now Press 1 to begin the re initialisation process 10 If the re initialisation is successful the terminal will display INIT OK PLEASE REBOOT THE POS If this message does not display please revert back to step one 11 Press and hold the power button on the left hand side of the terminal until t...

Page 19: ...11 and press the green ENTER key 6 Press the green ENTER key again 7 Press CLEAR to select NO to AUTOMATIC REGISTRATION 8 The terminal will then scan for networks and display the list of found networks 9 Select a network to connect to 10 When connected the terminal will display COMMAND SUCCESSFUL CURRENT STATUS NETWORK network selected in step 9 11 A successful GPRS connection is indicated by a G ...

Page 20: ...mance you can break down by county region sub region postcode area etc Monitor best performing hours days weeks months and years Card type usage Best performing reports showing best performing counties regions postcodes etc Trend analysis incorporating average transaction values comparisons against earlier trading periods etc Geo mapping of service orders showing the location of merchants Geo mapp...

Page 21: ...tand Hold down the power button until the screen illuminates If the terminal still does not beep and turn on Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on If an extension cable is being used check the fuse Press the power button until the screen lights up If the problem persists please contact our technical support team see page 3 ...

Page 22: ...t on for example a 9 The number the terminal dials may not be working on your phone line The terminal may be connected to a broadband line without a DSL filter A third party call service may be in use on the line Line Busy Wait The terminal is not detecting a normal dial tone on the telephone line Powering Down and Restarting the Terminal To power down your Spire Terminal To turn the terminal off ...

Page 23: ... as per instructions on page 12 2 Slide the SIM with the chip facing down and the cut corner bottom left underneath the metal bar in the slot marked SIM2 or SIM 3 Replace the battery Notes 24 Inserting Your SIM Notes intelligent payments ...

Page 24: ...s a week UK Technical Support 0843 455 5555 Ireland Technical Support 01 686 9428 If you have chosen the card acquiring service and have issues with the banking element of the service perhaps a query with a specific transaction then call your acquiring bank available 24 hours a day 7 days a week UK Merchant Service Support First Data Merchant Services 0845 964 5055 UK Merchant Service Support Glob...

Page 25: ...ch netpay co uk W www netpay co uk Ireland T 353 0 1 447 5299 E getintouch netpay ie W www netpay ie NetPay are the first payment processor in the UK and Ireland to offer green payments and offset the carbon emissions of our payments network My MID My Terminal Model My Terminal ID ...