Chapter 5: Error Messages and Troubleshooting
27
*CPU ucode err
The CPU microcode update did not
occur or, in a multiprocessor system,
the microcode updates in the CPUs
do not match; that is, they have
different revisions.
Update the firmware to a version
that contains an updated microcode
database.
*CPU speed err
The CPU’s measured clock speed
does not match the expected value
for the appliance model. This
indicates problems with system
clocks and/or busses.
Replace the motherboard.
*FP button stuck
The front panel Reset button is
stuck.
Free the Reset button.
Replace the LED/LCD
subassembly.
Replace the motherboard.
*LCD won’t open
*LCD cmd stall
*LCD cursor err
*LCD data error
The system LCD device is not
operating correctly. All subsequent
POST messages are displayed on the
console—C2100 only.
Replace the motherboard or replace
the chassis.
*No power info
The system is clearly running but no
information about the power supply
is being reported. Something is
wrong with the power supply or the
status reporting circuitry.
Replace the power supply or the
motherboard.
*Onboard battery low
The lithium battery on the
motherboard is low.
Replace the lithium battery on the
motherboard.
*SIO error
The appliance SIO or ISA bridge
chip failed its timer interrupt test.
The system cannot operate properly
without this function.
Replace the motherboard.
*Watchdog failed
The appliance watchdog reset
hardware, used to reset the appliance
from a system hang condition, is not
functioning properly.
Replace the motherboard.
Error message or code
Description
Corrective action
Summary of Contents for C1200 NetCache
Page 10: ...x Preface...
