Modular SD/HD Video Router
Rev. 13
29
6
Before calling Network Support
The following table shows possible symptoms, and what to do in order to
correct possible error sources. Every user should read this before calling
Network Technical Support.
Symptom
What to do…
The
lower, GREEN
LED on the Power Supply is
OFF.
No mains, or battery power supplying the
frame. Check that the power supply is
connected properly. This includes check of all
connected power cords, etc.
The
upper, RED
LED on the Power Supply is
ON.
There is a power supply failure, indicating that
the power supply module must be replaced.
The
Status
LED on the SysCon card is RED.
There is a card error, indicating that the SysCon
card must be replaced.
The
Warn
LED on the SysCon card is RED.
An abnormal situation has occurred. See
Chapter 2.
If the router has redundant PSU modules, check
that both modules are properly installed, and
are working.
If the router has redundant SysCon cards, check
that both cards are properly inserted, and are
working.
The
SYST.ERR.
LED on one of the X-point cards
is RED.
A fault is detected on the X-point card. Check
that it is properly connected. If it is properly
connected, the X-point card needs
replacement.
A
FAN
LED on one of the X-point cards is RED. The fan speed is outside its legal range,
indicating that service is necessary.
The
PWR.
LED on one of the X-point cards is
RED.
Any of the voltages on the card is outside its
legal range, indicating that service in necessary.
The
TEMP.
LED on one of the X-point cards is
RED.
Any of the temperatures on the card is outside
its legal range, indicating that service is
necessary.
