24-EN
6. TROUBLESHOOTING&TRANSPORT
6.1
troubleShootinG
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Possible Cause
Solution
The hob or cooking zones
cannot be switched on.
There is no power supply.
Check the household fuse for the appliance.
Check whether there is a power cut by trying other
electronic appliances.
Oven does not switch on.
Power is switched off.
Check whether there is power supplied. Also check
that other kitchen appliances are working.
No heat or oven does not
warm up.
Oven temperature control is
incorrectly set.
Oven door has been left
open.
Check the oven temperature control knob is set
correctly.
Cooking is uneven within
the oven.
Oven shelves are incorrectly
positioned.
Check that the recommended temperatures and
shelf positions are being used.
Do not frequently open the door unless you are
cooking things that need to be turned. If you open
the door often, the interior temperature will be lower
and this may affect the results of your cooking.
Oven light (if available)
does not operate.
Lamp has failed.
Electrical supply is
disconnected or switched off.
Replace lamp according to the instructions.
Make sure the electrical supply is switched on at
the wall socket outlet.
The timer buttons cannot
be pressed properly.
There is foreign matter
caught between the timer
buttons.
Touch model: there is
moisture on the control panel.
The key lock function is set.
Remove the foreign matter and try again.
Remove the moisture and try again.
Check whether the key lock function is set.
The oven fan (if available)
is noisy.
Oven shelves are vibrating.
Check that the oven is level.
Check that the shelves and any bake ware are not
vibrating or in contact with the oven back panel.
6.2
tranSport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.
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