New Rock Technologies OM10, User Manual

Page 1: ...IP PBX Series OM10 OM20 OM200 User Manual New Rock Technologies Inc Building 11 777 Long Wu Road Shanghai 200232 China www newrocktech com Tel 0086 21 61202700 E mail sales newrocktech com...

Page 2: ...and attendant and dialing plan and feature codes Document Rev 1 1 Oct 27 2009 Content updates of the document are as follows 3 Adjustment of content was made based on the new Web user interface 4 OM2...

Page 3: ...Utility 23 2 3 Basic Configuration 23 2 3 1 Status 23 2 3 2 Network Configuration 23 2 3 3 Dialing Rules 26 2 3 4 Auto Attendant 28 2 4 Extension 29 2 4 1 Analog Ext 29 2 4 2 IP Ext 33 2 4 3 Departme...

Page 4: ...2 8 2 Call message 67 2 8 3 System Startup 67 2 8 4 Configure log 67 2 9 System tool 68 2 9 1 Change password 68 2 9 2 Software upgrade 69 2 9 3 Configuration import 70 2 9 4 Configuration export 71...

Page 5: ...rface of IP extension 34 Figure 2 10 Registration configuration interface of IP extension 35 Figure 2 11 Department configuration interface 37 Figure 2 12 Configuration interface of analog trunk 37 Fi...

Page 6: ...terface of system startup 67 Figure 2 36 Interface of debugging log management 68 Figure 2 37 Interface of password changing 69 Figure 2 38 Interface of software upgrade 69 Figure 2 39 Interface of fi...

Page 7: ...45 Socket Port 17 Table 1 20 Corresponding Relation Between OM200 RJ45 Socket and Line Number 17 Table 1 21 OM200 Back Panel 18 Table 1 22 Meanings of OM200 Indicators 19 Table 2 1 Default IP Address...

Page 8: ...parameter of SIP related 54 Table 2 26 Routing Table Format 57 Table 2 27 Number Transformations 57 Table 2 28 Routing Destination 59 Table 2 29 Description of Digit map 61 Table 2 30 Configuration p...

Page 9: ...for carriers to deploy business telephone service to enterprises and it is also used for small and mid size enterprises to build private telephone system serving multi location branch offices and home...

Page 10: ...and analog trunks z STUN and NAT traversal z Support terminals including telephone facsimile machine and PBX z T 30 T 38 fax z Second stage dialing or voice prompt over FXO ports z PSTN failover throu...

Page 11: ...ht on indicates that it is in use After power on and normal startup FXS or FXO indicators 1 3 5 7 and 2 4 6 8 cross flashing indicates that OM10 has detected IP address conflict Figure 1 2 OM10 Back P...

Page 12: ...onfiguration Table 1 6 OM20 Configuration Models Local extension Analog trunk SIP extensions SIP trunks OM20 16S 16 0 60 20 OM20 24S 24 0 60 20 OM20 16FXO 0 16 60 20 OM20 8S 8 8 8 60 20 OM20 12S 4 12...

Page 13: ...r Pin and Indicator Table of Ethernet Ports Pin LED 1 2 3 6 Yellow Green TX TX RX RX Connection Status Activity Status Table 1 10 Indicators of OM20 Mark Function Status Description Green Power on PWR...

Page 14: ...nector DB9 Number of interface 1 Interface standard RS232 Baud rate 38400 Data bit 8 Parity check No Stop bit 1 Traffic control No 1 3 3 OM100 Designed with a 1U high and 19 inch wide compact chassis...

Page 15: ...inactive Green flash In normal operation Constant red System in the process of power up and not in the normal operation mode STU Status indication Red flash System in a diagnostic mode and able to exe...

Page 16: ...chassis can also hold two 24 port interface cards which enable to flexibly configure the number of FXS and FXO ports OM200 dual chassis system can provide up to 96 ports It supports the following con...

Page 17: ...n in the table below CAT 5 cables are used to connect the interface card and distribution panel in equipment installation Standard RJ11 telephone lines can be used to plug in a RJ45 socket The telepho...

Page 18: ...e LED constant on indicates that the corresponding line is equipped and is an analog telephone line LED flashing indicates that the corresponding line is equipped and is an analog trunk lines LED off...

Page 19: ...log line type configuration combination OM200 dual chassis system is a logical integrated system formed by adding an expansion chassis and interface cards on top of the single chassis system An expans...

Page 20: ...SB interface CON interface and two Ethernet interfaces The main and expansion chassises have their own independent power supply and cooling system which are connected by a 36 core flat cable to form a...

Page 21: ...ining the current IP address of the device and version information of firmware z Fixed IP Address Used If the DHCP service on the network is not available or the OM is directly connected with a comput...

Page 22: ...ator admin OM100 operator admin OM200 operator admin z The administrator can browse and modify all configuration parameters and modify login passwords z The operator can browse and modify part of conf...

Page 23: ...configuration takes effect after the system is restarted dialog box appears it means that the parameters are valid only after system restart it is recommended that users press the Rstart button on th...

Page 24: ...9 and minus sign It may not be null or space and it must start with a letter Logical IP address This parameter only exists in OM100 and OM200 used to display the actual OM IP address in use ETH MAC ad...

Page 25: ...an IP address through DHCP the system will display the LAN gateway address automatically obtained through DHCP This parameter must be set due to no default value DNS Enable Activate DNS service Primar...

Page 26: ...T 04 00 South Georgia z GMT 03 30 Newfoundland z GMT 03 00 Buenos Aires z GMT 02 00 Cape_Verde z GMT London z GMT 01 00 Amsterdam z GMT 02 00 Cairo z GMT 03 00 Moscow z GMT 03 30 Teheran z GMT 04 00 M...

Page 27: ...s set to 9 users dial 9 to select an analog trunk for outbound call Click to select the specified analog trunks z IP Using SIP trunks for outgoing calls with the corresponding prefix Example if the pr...

Page 28: ...order Click to select the extensions for the group z Circular Set a prefix for a group of extensions When the prefix is pressed in an incoming call OM distributes the call to the idle extension in a c...

Page 29: ...with a maximum of 5 Call Distribution The caller may select an attendant to answer the call The OM provides two call distributions methods z Sequential Select idle extensions in sequential order z Ci...

Page 30: ...functions except extension and trunk monitoring z Manager A manager can monitor extension and trunk status in addition to playing the general role The system can set up to 3 privileged users z Attenda...

Page 31: ...call when there is no answer enter the new destination number here CRBT Select if CRBT is activated on this line CRBT ID Set the CRBT number with a valid rang of 0 255 where 0 indicates disabling CRB...

Page 32: ...e numbers which OM should reject separated with e g 02161243400 1305678899 Caller ID Set if Caller ID display is activated on this line By default this is selected Note In addition to number display t...

Page 33: ...password for this assistant account Name Display the user name which is the same as account name by default It is not a mandatory option but only used for monitoring of assistant and operator Departme...

Page 34: ...Others parameter of IP extension Name Description Same as analog extension Using fixed IP If the SIP terminal uses IP address as the means of security verification enter the static IP address of the t...

Page 35: ...lue If the registration time of IP extension is smaller than this value the OM will tell IP extension terminal about the restriction with a 423 message Normally when IP extension is behind NAT the OM...

Page 36: ...e OM through this domain name Also since the OM is behind the router NAT it is required to enable port mapping for signaling and voice port of the OM on the router z IPPBX is behind multi stage NAT e...

Page 37: ...sistant 2 5 Trunking 2 5 1 Analog Trunk After login click Trunking Analog Trunk tab to open the configuration interface Figure 2 12 Configuration interface of analog trunk Table 2 11 Configuration par...

Page 38: ...P trunk Name Description ID IP Trunk ID which is automatically identified by the system Enable Enable this IP line Phone number Assign a phone number for this trunk line When there is no caller ID dis...

Page 39: ...the address and port number of SIP registration server and the address and port number are separated by It has no default value The registration server address can be an IP address or a domain name Wh...

Page 40: ...It is not recommended to use LAN IP address to set domain name parameter Sub domain Used for registered domain name it is needed to configure only when the domain name used for registration and the us...

Page 41: ...Before ringing A after ringing A before ringing B after ringing B Note A and B here refer to two detection means provided within the equipment Busy Detection Repeat OMs will regard the busy tone signa...

Page 42: ...ion and consider the phone remains off hook status Effective range of setting is 10 1000 milliseconds Outpulsing delay Used when OMs FXS port is connected with the trunk interface of PBXs For calls fr...

Page 43: ...rompt Content 00 Recording in buffer 01 welcome Greeting for working hours Thank you for calling If you know your party s extension please dial it now Or to transfer to an operator press 0 02 offhour...

Page 44: ...disconnected Thank you for calling 15 NewMorni ng Background or CRBT fring1 Background or CRBT fring2 Background or CRBT record Reminder for recording Start record after the tone System default 2 6 4...

Page 45: ...s an application software running on Windows XP in the background Its main functions include receiving recording packets sent by the OM enabling code conversion convert G 711 or G 729 into MP3 and sto...

Page 46: ...extension features After login click the label of System Functional Keys to open this interface The following are the examples of the dialing rule for the function key a Using xx dial and 2 digits nu...

Page 47: ...destination number of CFB Pick up the phone 61 Deactivate CFB Pick up the phone 61 Activate call forwarding on no answer CFNR Forwarding calls to an extension Pick up the phone 62 the extension of th...

Page 48: ...the phone 65 Enable voice mail for no answer calls Pick up the phone 66 Disable voice mail Pick up the phone 65 Listen to the color ring back tone CRBT Pick up the phone 88 the two digit index of the...

Page 49: ...Algeria Pakistan Philippines Kazakhstan Dial Prompt tone of off hook dialup 2nd dial Used for the second stage dialup Message waiting Used for prompt of voice mail or when the subscriber line is set w...

Page 50: ...l but can not conflict with other ports of equipment DTMF DTMF method Transmission modes of DTMF signal supported by the OMs include Audio RFC 2833 and SIP INFO The default value is Audio Audio DTMF s...

Page 51: ...r setting a trunk number or prefix prohibited to call such as charge number range 900 and even extensions with permission to make international calls cannot call this number range It is generally used...

Page 52: ...of UDP ports for RTP s transmission and receiving This field must be filled in It s advisable to be greater than or equal to 2 number of lines min RPT port iLBC payload type Set the RTP payload type...

Page 53: ...ice port Use the original RTP port that created on call set ECM Determine whether to use corrective mode of fax By default it is not selected V21 Signal detection Select if V21 signal detection is use...

Page 54: ...the SIP message sent by a server to the client as response to the request including 1xx 2xx 3xx 4xx 5xx and 6xx responses Message header Call id Parameter line Via From To Contact Csq Content length M...

Page 55: ...from Request Line 302 Contact with switched prefix If activated When sending 302 call forwarding transferred number is required to switch over the routed number or it will be used directly IMS IMS Act...

Page 56: ...d party number does not exist 404 will be returned 3 When matched port is not in idle state 486 will be returned for FXS port and 503 will be returned for FXO port 4 When domain name is used in rule D...

Page 57: ...are some of the form of number z Designate a specific number eg 114 61202700 z Designate a number matching a prefix such as 61xxxxxx Note the matching effect of 61xxxxxx is different from that of 61x...

Page 58: ...call s from FXS ports with calling party number starting with 13 add 0 in front of the called number END or ROUTE End of number transformation From top to bottom number transformation will be stopped...

Page 59: ...port in a sequential order Example 2 IP 800 0 3 ROUTE FXS 1 Point this call to FXS port 1 Example 3 IP 800 0 3 ROUTE FXS 1 2 3 4 g For terminating the call from IP ring FXS port 1 2 3 4 simultaneousl...

Page 60: ...0 0 Note Using PCMU for FXS 2 with 20ms of package size 0 indicates that the echo cancellation is off 8 Routing calls to IP network using given IP trunk FXS 021 ROUTE IPT 1 2 9 Add prefix FXS CPNX ADD...

Page 61: ...OMs will send the detected number when it has exceeded the dialing end time set in system parameter configuration and hasn t received a new number x Any length of telephone number starting with any nu...

Page 62: ...d like this is unique in the whole network an extension prefix can not be 0 or used as an added dial of outbound call or front desk Area code An area code is the regional code of fixed line telephone...

Page 63: ...nghai but it is outbound from Shanghai Dial 9 and then the Jiangsu number Dial a mobile phone in Shanghai Dial 9 and then the mobile phone number Dial a Beijing extension in Shanghai but the tie trunk...

Page 64: ...in OM 2 7 8 Encrypt After login click the label of Advanced Encrypt to open this interface Figure 2 32 Encrypt configuration interface Table 2 33 Encrypt configuration parameters Name Description Sig...

Page 65: ...e Reverse z 19 Byte Exchange Encryption key You may obtain it from service provider RTP encryption Choose whether to encrypt RTP voice pack the default is not to activate T 38 encryption Choose whethe...

Page 66: ...ne s jurisdiction is 2 others are 3 For example Login User Info 1 192 168 2 247 1 SIP Registration Info Show registration status z Not enabled The registration server s address is not entered yet z La...

Page 67: ...Message to open this interface Figure 2 34 Call message interface 2 8 3 System Startup After login click the label of Logs System Startup to open this interface The OM boot up information is availabl...

Page 68: ...e of downloading the debugging log Step 1 Click download the OM starts pack the logs Step 2 After few seconds the interface of log save will appear Step 3 click Save and select path to save Step 4 The...

Page 69: ...e and save the file onto a local computer Step 2 Click System tool software upgrade to access to the page of software upgrade Figure 2 38 Interface of software upgrade Step 3 Click Browse to select th...

Page 70: ...og will appear click Confirm Figure 2 42 Interface of successful upgrade Step 8 The OM will reboot and the interface will be disappeared Step 9 Wait for about 2 minutes and access to the interface of...

Page 71: ...44 Interface of export data 2 9 5 Software restart After login click Tools Restart to restart the OM making modified configuration come into effect In most cases there is no need to reset the OM and t...

Page 72: ...nal Step 2 Click Start to begin the capture process Step 3 Click Stop to end the capture You will be prompt to download Download the capture file to the designated PC 2 9 9 Ethereal capture After logi...

Page 73: ...Shanghai New Rock Technologies Inc Page73 75 2 11 Logout After login click the Logout at top right to exit the management system and return to the login interface...

Page 74: ...ited If it can not be restored by rebooting the system please contact your local distributor for further diagnosis 3 2 Setting of Recording Storage Server Table 3 2 Hardware Requirements for Recording...

Page 75: ...tall cmd After installation the recording software will run in the background by the name of OMRecord It will run automatically after startup each time Step 3 Ensure that port 1311 on the storage serv...