9
Troubleshooting
Review the following possible solutions if you encounter a
problem while using your label maker.
If you still need assistance, contact DYMO Customer
Support at 1-877-724-8324 (https://support.dymo.com).
Problem/Error
Message
Solution
No display
Ensure the label maker is turned
on.
Replace discharged batteries.
Poor Print Quality
Replace batteries or attach power
adapter.
Set Contrast to higher level. See
Adjusting the Print Contrast.
Ensure tape cassette is installed
properly.
Clean the print head.
Replace the tape cassette.
Poor Cutter Performance Clean the cutter blade. See
Caring
for Your Label Maker
.
Printing . . .
No action required.
Message disappears when printing is
finished.
Too many characters
Exceeded maximum
number of characters in
buffer.
Delete some or all of the buffer text.
Too many lines
Exceeded maximum
number of lines
Delete a line to fit on the tape
width.
Insert a wider tape cassette.
Batteries almost
discharged.
Replace batteries or connect AC
power adapter.
Tape Jam
Motor is stalled due to
label jam.
Remove jammed label; replace
tape cassette.
Clean cutter blade.
