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USB 3.0 to DVI Adapter
Troubleshooting
• If you are unable to drive the display with the USB 3.0 to DVI
Video Adapter, start by verifying that the USB 3.0 cable is securely
connected between the adapter and the computer (or hub). Also
make sure the video cable between the display and the adapter is
securely connected.
• If the USB 3.0 to DVI Video Adapter is connected to a hub that also
has other devices connected to it, there is a possibility that the hub
will not supply enough power to the adapter. Try plugging the
adapter directly into a native USB port on the computer and see if
that resolves the issue.
• If the USB 3.0 to DVI Video Adapter is plugged directly into a native
USB port on the computer, try connecting it to a different USB port.
You can also try a different USB 3.0 or USB 2.0 cable, or a different
video cable.
• If you are using OS X and you unplug the USB 3.0 to DVI Adapter, all
screens may go blank and become unresponsive. Plug the device in
to reset the OS X Window Server.
• If you notice menu items are missing from the screen connected to
the USB 3.0 to DVI adapter, try changing the resolution to bring those
menu items back on screen.
• If problems persist please visit
www.newertech.com/support/
for
more information, or see
Technical Support Information
on Page 5
to contact one of our representatives.
