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58 

Troubleshooting 

Problem 

Possible Cause & Solution 

Type 

Description 

Keypad 

Unresponsive keypad or 

incorrect response to any key 

entry. 

This problem may be caused by unreliable cable connection between 

keypad and mainboard or keypad malfunction. Please contact 

Newland after-sales service. 

Battery 

Charging LED is OFF when 

charging. 

Ensure the AC adapter is plugged in properly. 

Noticeably short battery life. 

Check the battery level. If the battery is almost depleted, recharge it. 

Fully charged battery is 

depleted after the terminal is 

switched on. 

Contact your dealer or Newland customer service center

 to replace the 

battery with a new one 

USB 

USB communication failure 

1. Ensure that the USB cable connections are secure. 

2. Ensure that there is no contaminant inside the Micro USB port. 

3. If the problem remains, please contact the after-sales service center. 

LCD 

Screen 

No display 

1. Ensure the terminal is switched on. 

2. If the terminal is in sleep mode, press the Power key to wake it up. 

3. Check the battery level. If the battery is depleted, recharge it. 

4. Ensure that the battery is properly installed. 

5. Replace the battery if it is faulty. 

6. If the problem remains, please contact the after-sales service center. 

System 

Cannot switch on 

1. Check the battery level. If the battery is depleted, recharge it. 

2. Switch the terminal on after using the AC adapter to connect it to a 

power outlet. If the problem disappears, then continue to charge the 

terminal. 

System halted 

1. The problem may be caused by bugs of downloaded apps. Ensure that 

only reliable apps are used. 

2. The problem may be caused by a sudden or unexpected power loss. 

Remove and then reinstall its battery to reset the terminal. 

Summary of Contents for MT37 Baiji

Page 1: ...SCANNING MADE SIMPLE MT37 Baiji mobile computer user guide...

Page 2: ...is manual may include software copyrighted by Newland Auto ID Tech Co Ltd or third party The user corporation or individual shall not duplicate in whole or in part distribute modify decompile disassem...

Page 3: ...Revision History Version Description Date V1 0 0 Initial release 2021 3 24 V1 0 1 Update with maintenance chapter 2021 04 08...

Page 4: ...s Optional 3 Getting Started 4 The MT37 4 Charging the Battery 6 LED 7 Keypad 8 Communicating with PC 9 Installing the SIM Card 10 Chapter 3 Basics 11 Introduction 11 Switching On Restart Switching Of...

Page 5: ...25 Output Mode 26 Scan Mode 27 Scan Trigger 28 Prefix Suffix 29 Good Read Indicator 30 Encoding 31 Data Edit 32 Broadcast output settings 33 Symbologies 34 Chapter 5 Bluetooth 37 Chapter 6 Wi Fi 38 In...

Page 6: ...Update 52 Chapter 12 App Development Guide 55 Development Environment 55 Use of Non standard Interfaces 55 Chapter 13 Maintenance Troubleshooting 56 Introduction 56 Important Safety Handling Informat...

Page 7: ...Troubleshooting 58...

Page 8: ......

Page 9: ...the MT37 up and running for the first time Chapter 3 Basics Describes how to program the MT37 for the use of its basic features Chapter 4 Scanning Barcodes Provides the instructions as to how to scan...

Page 10: ...apter 13 Maintenance Troubleshooting Provides troubleshooting solutions for issues that might occur when using the MT37 More Information For more product and support information please visit our web s...

Page 11: ...install charge the battery and power on the MT37 for the first time Unpacking Carefully remove all protective material from the pack and verify that the followings were received 1 x NLS MT37 main unit...

Page 12: ...4 Getting Started The MT37 1 Scan Key 2 SIM Card Slot only for 4G version 3 LED 4 Scan Window 5 Screen 6 Power Key 7 Mic 8 USB Type C Interface 1 2 3 4 5 6 7 8...

Page 13: ...5 9 Speaker 10 Rope hole 9 10...

Page 14: ...arge the battery for at least 8 hours Low battery may result in malfunction of the terminal Before using MT37 for the first time charge the battery for at least 8 hours 2 Connect the USB connector to...

Page 15: ...Decode successfully Charging LED Blue LED on Fully charged Red LED on Charging in progress Red LED flashes Low battery alert Note If MT37 battery is completely drained please press the power key to t...

Page 16: ...lphanumeric navigation and scan keys 1 Backspace Key 2 Fn Key 3 Home Key 4 Scan Key 5 Return Key 6 Alphanumeric Key 7 Navigation Key 8 Enter Key When Fn Key is pressed the number key 0 9 will be activ...

Page 17: ...om top to bottom with one finger in one smooth motion to open the notification bar as shown below Step 3 Tap Tap for more options Step 4 Select Transfer files Navigate to the My Computer section of yo...

Page 18: ...therwise the SIM card will be damaged Step 1 Pull the SIM Card tray out from the slot and put the SIM card on it Step 3 Then gently push the tray into the slot until it locks in place Remark The SIM c...

Page 19: ...the terminal on Switch the MT37 on Hold down the Power key on the bottom of the terminal Note that the initialization is going to take some time before the MT37 displays the Home screen Restart the M...

Page 20: ...ess the Power key If no operation is performed on the MT37 for a preset period of time the MT37 locks automatically You can change how long it takes for the MT37 to lock Unlock the MT37 Briefly press...

Page 21: ...he Home screen Tap and hold your desired app until it appears on the Home screen and then drags it into a blank area Delete an app icon on the Home screen Tap and hold your desired app on the Home scr...

Page 22: ...n give information about the MT37 Status Icon Description Status Icon Description WLAN Signal strength Bluetooth Airplane mode USB connected USB debugging Missed calls Battery charging in progress Don...

Page 23: ...Connect the MT37 to PC with the supplied USB cable Install a new app using the mobile assistant such as Baidu Mobile Assistant installed on the PC Uninstalling App Follow the procedure below to remove...

Page 24: ...16 Date Time Set the date and time Tap the app icon and then System Date time and set the date and time on the screen shown below as per your needs...

Page 25: ...17 Display Tap the app icon and then Display Then set the brightness Level Night Light wallpaper sleep timer font size and other items on the screen as per your needs...

Page 26: ...18 Ringtones Tap the app icon Sound Then set the ringtones and other notification sounds as per your needs...

Page 27: ...19 Restoring Factory Settings Tap the app icon System Reset options Erase all data factory reset RESET PHONE ERASE EVERYTHING...

Page 28: ...20 Language Input Method Tap the app icon Languages input Then set the language and input method as per your needs...

Page 29: ...urning off screen Screen off going to the Home screen Home switching between level and continue scan mode Toggle level and continue scan mode or showing device name Show device name Holding down the f...

Page 30: ...hold your desired app and then drag it into the home screen Widgets View all widgets Tap and hold the Home screen and then tap Open a widget Tap it Add a widget icon to the Home screen Tap and hold t...

Page 31: ...D 2D Barcode Adjust the scan angle and the distance between the MT37 and the target barcode to make them fall into the following ranges 1 Point the MT37 s focus lamp at the center of the barcode 2 Mov...

Page 32: ...24 Programming Scanner Tap the quick setting app icon on the home screen tap the scan app icon to set the scanner parameters as per your actual needs...

Page 33: ...25 Enable scan Check or uncheck the Enable scan item to enable or disable the scanning feature of the MT37...

Page 34: ...ata by receiving system broadcasts 3 Fill in EditText directly Output scanned data at the current cursor position in EditText Overwrite output Clear the text input box before sending the barcode curre...

Page 35: ...ntil the decode session timeout expires 4 Delay mode Scan on release key Press and hold the scan trigger to aim at barcode then release it to start a decode session which continues until the decode se...

Page 36: ...28 Scan Trigger The scan key on the terminal can all serve as scan trigger Enable or disable it as per your actual needs SCAN key Use the Scan key on the front panel of the terminal as scan trigger...

Page 37: ...r the hexadecimal value of a desired prefix suffix and then tap OK For example if you want to add a Line Feed character after each barcode set the suffix to 0A if you want to add a Carriage Return cha...

Page 38: ...ED to indicate a good read Choose one or more options as per your actual needs 1 Sound The MT37 issues a short beep to indicate a good read 2 Vibrating The MT37 vibrates to indicate a good read 3 LED...

Page 39: ...minant Unicode encoding 3 GBK A character encoding for Chinese characters 4 ISO 8859 1 A common character encoding that covers Western European languages 5 windows 1251 A character encoding designed t...

Page 40: ...ure allows you to edit barcode data with a script Tap load script and then select the desired script file on the terminal or scan the 2D barcode that contains a script to load the script Then select e...

Page 41: ...33 Broadcast output settings When using broadcast as the scan output method the MT37 will output the scan information with the specified broadcast ACTION and EXTRA...

Page 42: ...able or disable 2D symbologies and set other barcode parameters Advanced The features listed here are designed to improve the scanning performance and energy efficiency of the terminal 1 Acuscan decod...

Page 43: ...35 2 Enable output AI in brackets 3 Multiple Barcode Scan You can scan multiple barcodes at a time You can set the maximum number of scans then press and hold the scan button to scan once...

Page 44: ...using this feature It is recommended to enable it only when necessary Power plan Two options are provided Power saving The terminal s built in scanner turns off automatically after 3 seconds of inact...

Page 45: ...1 Make the Bluetooth device visible to the MT37 2 Tap the app icon Connected devices Bluetooth and turn Bluetooth on to search for available Bluetooth devices 3 Select the device from the search resul...

Page 46: ...Fi network Wi Fi Settings Join a Wi Fi network 1 Tap the app icon Network Internet Wi Fi and turn Wi Fi on to find available Wi Fi networks If Wi Fi is already ON then the terminal will automatically...

Page 47: ...39 Input Password...

Page 48: ...40 IP Settings To set the IP follow the first two steps of joining a Wi Fi network check the Advanced options item tap DHCP and choose your desired option...

Page 49: ...et To establish 4G connection you must have a Micro SIM card installed in your MT37 Mobile Network Settings If no Wi Fi networks are available or if you ve turned Wi Fi off then the MT37 connects to t...

Page 50: ...ames 2 Tap in the top right corner of the screen or tap the carrier of your SIM card on the screen Then manually enter the APN settings You can contact your carrier or visit their website to get the c...

Page 51: ...Introduction The Admin Tool app is used to specify the apps that users can run on the MT37 Admin Mode Setting Tap on the Home screen then to launch the admin tool and enter the Admin mode Enter the p...

Page 52: ...44 When in the Admin mode you may set the following parameters as per your actual needs 1 App manager Tap App Manager Select App then select or deselect the apps available to normal users...

Page 53: ...45 2 Launch application Starts the specified application when entering user mode Please note that only one app can be set 3 Reset password Change the Admin password...

Page 54: ...46 4 Application install listener Add new application to list in user mode 5 Boot self start Set up boot self start admin tool...

Page 55: ...47 6 Exit Exit admin tool...

Page 56: ...p is used to specify the apps that users can install on the MT37 Logging in to Whitelist Manager Tap Quick Setting on the Home screen then enter the password default 112233 and tap Login to log in to...

Page 57: ...hers GPS Tap the app icon then Security Location and then 1 Turn Location on 2 Tap Mode and then choose a location mode as per actual need 3 Use a third party map app or other GPS apps to obtain locat...

Page 58: ...50 NFC optional To enable the NFC feature tap the app icon Connected devices NFC and then turn on NFC Then you can install an NFC writer on the MT37 to read and write NFC tags...

Page 59: ...app list until the terminal displays the following screen and then tap to clean up the memory Note When your terminal becomes less efficient after having run for extended periods of time you may perf...

Page 60: ...nd local update Online Update Update the system online Tap on the Home screen CHECK FOR UPDATES Locate Update Zip File to the MT37 Drive 1 Connect the terminal to PC with the included USB cable Swipe...

Page 61: ...53 2 Copy the update zip file to the MT37 drive 3 Tap on the MT37 s Home screen then to access the System Update screen...

Page 62: ...54 4 Tap in the top right corner of the System Update screen and then select Local Update 5 Select the update zip file Then select NEXTREBOOT or UPDATE...

Page 63: ...nt Guide Development Environment The MT37 runs on the Android 8 1 operating system so you should use Android SDK 8 1 or lower when developing apps for the MT37 Use of Non standard Interfaces See Newla...

Page 64: ...power and disconnect the AC adapter and contact your dealer or Newland customer service center Continued use in this case may result in fire or electric shock Drop Damage If the terminal is damaged d...

Page 65: ...e service life of the keypad and shell of the terminal Do not place the terminal facedown on any surface or there might be misoperations Sudden temperature drops may cause condensation on the shell wh...

Page 66: ...is no contaminant inside the Micro USB port 3 If the problem remains please contact the after sales service center LCD Screen No display 1 Ensure the terminal is switched on 2 If the terminal is in sl...

Page 67: ...SCANNING MADE SIMPLE Newland EMEA HQ 31 0 345 87 00 33 info newland id com newland id com Need more info Contact us or one of our partners at newland id com partners...

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