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Page  38

Appendices

Troubleshooting

G. Troubleshooting

Problem

Possible Cause

Possible Solution(s)

NQuire does not turn on

No power to the NQuire

AC outlet power

- Connect the approved 

power supply to an AC power 

source and to the NQuire 

power connector. See page 5.

Power-over-Ethernet

- Connect Ethernet cable to 

NQuire Ethernet port.

- Connect other end of Eth-

ernet cable to Power-Over-

Ethernet (POE) device.

- Connect POE device power 

supply to an AC outlet.

- Perform continuity check on 

the Ethernet cable.

NQuire does not respond 

to polls/pings from the host 

computer

No communication between 

NQuire and the host.

Check cables to the NQuire. 

Ensure the NQuire IP-address 

is the address the host is

polling/pinging.

Check communication pa-

rameters.

NQuire does not send data to 

host computer

NQuire is not connected

to the host.

Check all cabling to host 

computer.

No Wireless communication 

with NQuire 20xRW

Incorrect WiFi settings

Please scan the "back to 

factory default" barcode on 

page 28, connect a physical 

Ethernet cable and try  

configuring again.

Parameter changes made 

using Web Configuration 

Tool were not retained after

the NQuire was re-booted

Parameter changes were

not saved.

For  each  setting  you  want 
to  change  and  save,  click 
the "Apply settings" button 
after  each  change  and  in 
each box

The NQuire 202/232 does 
not read 2D barcodes

Default settings are 
not changed in Web 
Configuration tool

See chapter 3.5 how to set 
the internal scanner to read 
2D barcodes as well.

Summary of Contents for NQuire 200

Page 1: ...Customer Information Terminal User Manual Version 1 2...

Page 2: ......

Page 3: ...lease use only in case of NQuire firmware version 1 0 and 1 1 21 10 2009 Version 1 1 Support as from NQuire firmware version 1 2 hardware V1 2 and higher 18 12 2009 Version 1 2 Support as from NQuire...

Page 4: ......

Page 5: ...to comply with the limits for a Class B digital device pursuant to EN55022 and with the limits for a class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide re...

Page 6: ...ns 9 3 Configuration 10 3 1 General 10 3 2 Network settings 11 3 3 Wireless settings 12 3 4 Idle screen settings 13 3 4 Scanner settings 15 3 5 Miscellaneous settings 17 4 How to Scan 20 4 1 Introduct...

Page 7: ...om Page III Content Appendices 26 A NQuire programming codes 26 B Programming the NQuire with barcodes 29 C NQuire control 30 D HR100 programming 35 E Example barcodes 36 F Maintenance 37 G Troublesho...

Page 8: ......

Page 9: ...unpack the NQuire the following hardware should be available to you NQuire 200 230 main unit Power Adapter USB back cover for external USB devices VESA 75 mount screws and screwdriver Rigid Ethernet...

Page 10: ...nce characteristic EN55024 1998 Immunity characteristics EN61000 3 2 2006 Limits for harmonic current emissions EN61000 3 3 1995 Limitation of voltage fluctuations and flicker EN61000 4 2 1995 Electro...

Page 11: ...barcodes to complex 2D barcodes of mobile phone displays It is even possible to equip the NQuire 200 230 with a RFID reader The NQuire 200 230 complies with standard VESA 75 brackets enabling easy mou...

Page 12: ...Max RFID Mifare ISO 14443A External ports USB USB Host GPIO Free programmable GPIO 2 in 2 out Reading Modes CCD Imager Symbologies PDF417 QR Code Data Matrix Aztec Vericode Chinese Sensible Code Code1...

Page 13: ...Outline 1 Network indicator 2 Good scan indicator 3 LCD touch display 4 Beeper speaker 5 Where to scan arrow 6 Barcode scanner 7 Micro SD card Slot 8 Ethernet port 9 Debug port 10 Power jack 11 USB ho...

Page 14: ...tware which runs on a remote PC server elsewhere The application program will send the appropiate display information back to the NQuire 200 230 By default the NQuire 200 230 sends its input according...

Page 15: ...e mounting location 2 Choose a convenient scanning hight for your user environment 3 Secure the mounting plate on a wall countertop or shelve 4 Secure the adjustable VESA plate on the back cover of th...

Page 16: ...gid Ethernet back cover must be used as described on page 1 to connect to the NQuire 5 Wireless ethernet Close the cover and fix it with the screw In case of using Power over Ethernet 1 Remove the rig...

Page 17: ...Rx 7 Not Used PoE 8 Not Used PoE 4 USB host connector In conjuction with the delivered USB back cover see page 1 this can be used to connect external devices such as a hand held scanner a keypad or ma...

Page 18: ...2 168 1 198 NOTE If you don t want to change your network settings please scan the DHCP programming code in Appendix A Type ping 192 168 1 200 in your command prompt MS Windows cmd exe If this is not...

Page 19: ...or not NQuire has fixed IP address In a DHCP request the NQuire vendor ID is NQuire200 or NQuire230 2 NQuire protocol settings Define UDP TCP port Define connect mode server also UDP active client als...

Page 20: ...ccess WPA WPA2 High end encryption with a wireless key to limit network access 4 Wireless key Type the key which is going to be used to encrypt wireless data communication Configuration Wireless setti...

Page 21: ...when horizontal alignment is set to left Size Choose between system default large and small size text Picture Instead of or as a background picture in addition to the idle messages you can upload an a...

Page 22: ...used font size should be 18 default or 24 pixels high For instance when you use 18 pixels you can have up to 25 characters on one line and have 8 lines on a display For the big font size you can choo...

Page 23: ...nlscan com Page 15 Configuration Scanner settings 3 5 Scanner settings When you click on Scanner in the Configuration tool the following screen opens...

Page 24: ...nning performance in case of insufficient ambient light Blinking Sensitivity how reactive the blinking sensor is when there is a object in its field of view Low default Medium High Green Aiming LEDs B...

Page 25: ...nlscan com Page 17 Configuration Miscellaneous settings 3 6 Miscellaneous settings When you click on Miscellaneous in the Configuration tool the following screen opens...

Page 26: ...e the idle message is displayed again after a scan in seconds Error message timeout the period of time the NQuire device waits for a response from the host pc server in seconds When this timeout is ex...

Page 27: ...o identifying a barcode Touch keyboard timeout The time the keyboard button is shown on the screen before returning to idle state Touch key click You can choose between 3 sounds in the event a key is...

Page 28: ...res a different approach in scanning movement and orientation Please check Appendix E for example codes of the different 1D and 2D barcodes 4 2 How to scan 1D with NQuire 201 231 The NQuire 201 231 is...

Page 29: ...and optionally RFID A omnidirectional imager reads 1D and 2D codes via red leds for illumination and a green line for targeting The optimal reading distrance from the scanner screen lies between 5 and...

Page 30: ...ID label just below the LCD screen indicates the place to scan your RFID tags cards When a RFID tag card is scanned the information sent to the back office server is by default preceded by the prefix...

Page 31: ...2 HR200 scanner A Newland HR200 can be attached to the USB port see page 5 in case of scanning large objects When attaching a HR200 which is in factory default settings please scan the following progr...

Page 32: ...ices GPIO Device The NQuire 200 230 supports interfacing with a GPIO device such as an entry exit gate door lock or LED lamp by connecting the signal wires to the GPIO ports The pin definitions of the...

Page 33: ...nlscan com Page 25 Connecting external devices GPIO device Please find below an example of how a GPO integration could look like...

Page 34: ...on in DHCP mode and it is not necessary to put your own network environment in the default range 192 168 1 xxx When the below barcode is scanned the NQuire will have a fixed IP address it will use the...

Page 35: ...eeper settings No Beeper Beeper Volume 1 Beeper Volume 2 Beeper Volume 3 Beeper Volume 4 Beeper Volume 5 Beeper Tone 1 Beeper Tone 2 Beeper Tone 3 Always scan the Programming OFF barcode in order to r...

Page 36: ...programming codes LCD display settings Contrast level 1 Contrast level 2 Contrast level 3 Contrast level 4 Reboot Reboot Back to Factory Default Reboot Configuration On screen configuration overview...

Page 37: ...ings Programming Programming the NQuire with barcodes Introduction When you do not have a PC laptop available at the moment of physically installing the NQuire you can alternatively create 2D Datamatr...

Page 38: ...how many characters fit on one line When a line is too long some characters will not fit on the screen and will not be shown Twenty characters per line can be shown on average ASCII values from 20 25...

Page 39: ...Backlight MODE Disable 0x30 Enable 0x31 ESC 5D 93 Sleep Wakeup barcode scanner MODE Disable 0x30 Enable 0x31 ESC 5E 94 Generate default beep ESC 7E 126 GP Out on off PORT Out1 0x30 Out2 0x31 STATE Of...

Page 40: ...tion code as an alternative to the set which can be configured in the web configuration tool at the Messages tab Code Font size x1b x42 x32 6 pixels x1b x42 x33 12 pixels x1b x42 x34 18 pixels x1b x42...

Page 41: ...d gif x0d position by key id coupled to key id n x03 When pressed gif is empty the image of name released will be inverted when pressed Touch screen position layout 0 1 2 3 4 5 6 7 8 9 a b c d e f Com...

Page 42: ...size ESC 0x2e 0x38 5 69 0x03 Align right bottom and text on screen Command Action ESC 0x42 0x31 Large font size ESC 0x24 Clear screen cursor top left ESC 0x2e 0x31 Special offer 0x03 Align center top...

Page 43: ...ode Programming OFF Load All Factory Default Allow Code ID Prefix Enable Stop Suffix Program Stop Suffix 0 D Save Code Programming ON Scan the below barcodes starting with the top left Code Programmin...

Page 44: ...nlscan com Page 36 Appendices Testing codes Code128 UCC EAN 128 UPC E UPC A Interleaved 2 of 5 Code 39 PDF 417 QR Code Aztec Data Matrix E Testing Codes...

Page 45: ...e used to connect your usb device to the connector on the NQuire Cleaning Occasional clean the scanner window to remove dust dirt and fingerprints Cleaning can be performed during operation with a non...

Page 46: ...ire Ensure the NQuire IP address is the address the host is polling pinging Check communication pa rameters NQuire does not send data to host computer NQuire is not connected to the host Check all cab...

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Page 48: ...aPac Office Newland Taiwan Co Ltd 7F 6 No 268 Liancheng Rd Zhonghe City Taipei County Taiwan TEL 886 2 77315388 WEB www newland id com EMEA office Newland Europe BV Nijverheidsweg 1 d e 6651 KS Druten...

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