69
Symptom
Troubleshooting Methods
The microphone and speaker cannot
be used simultaneously.
Choose
Control Panel > Sound
. In the
Playback
tab page, disable
Speaker
.
The screen cannot be powered on or
the indicator is off.
Check whether the power supply is connected.
Check whether the power supply plug is
properly connected.
Check whether the power supply line is
properly connected.
Check whether the rocker switch is enabled.
Press the reset switch and start the system
again.
The remote control is not causing a
response.
Replace the batteries.
Check whether the polarity direction of the
batteries is correct.
Use the remote control aligning with the IR
receive window. For details, see section
"Remote Control".
The image is normal but there is no
sound.
Increase volume on both the screen and the
Windows system.
Check whether the screen and the Windows
system are muted.
If an external computer is connected, check
whether the connection cables are normal.
During the video conference, the
remote party cannot hear the sound
of the local party.
Check whether the local microphone is muted.
In
Control Panel > Sound
, set the product
parameters to the default values in the
Recording
tab page.
G
FAQs & Troubleshooting
